Outsurance defends Lying client with threats

Maybe the OP reversed very skew and actually into the other person who had moved like 10cm out of the bay and stopped when she saw him coming, we will have to see the video and photos ourselves to see the truth
 
I had a nearly identical experience. Outsurance stalled for 8 months, even telling me my claim was time-barred. Upon receipt of a summons from the Small Claims Court, they agreed to pay but only if I would not hold them liable, sign a waiver, etc. I refused so they said they will see me in court. The day before the court appearance the money appeared in my account, the whole lot (about R11000)

It was one of my older work's LDVs and not comprehensively insured since only paid R25k for it. Nonetheless a useful vehicle
 
I don't think OP would have taken this public and provided the video is he was fully in the wrong. Though, would love to view it
 
MyBB members are very good at being judge and jury...post the video... :twisted:
 
Outsurance is the absolute pits. How anyone can be a client of theirs is beyond me.
 
RR777 said:
Outsurance is the absolute pits. How anyone can be a client of theirs is beyond me.
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Well, obviously they protect their clients... the real suckers are those without insurance/self-insurance that have the means (and if you have DSTV premium or anything above a 2MB ADSL line you have the means).
 
Insurance guys can be canny, when you are the elephant in the room it's easy to squeeze the mice. Let's make him work, call his bluff, if he takes it down to the wire we'll pay literally the day before court. They are not stupid, most people are too busy and clueless to fight back without the might of their own insurance co behind them.
 
It wouldn't surprise me if Outsurance's client is not aware of what is going on.

I've posted about it before, but I was in a situation where I was the cause of the accident and was insured with Outsurance. I admitted liability. Outsurance phoned me to get my side of the story, I confirmed to them that I had been at fault. About 5 months later, I get a summons, because Outsurance has dragged things on so long that her insurer had no choice but to summons me, in order to get Outsurance to act. Only then did Outsurance pay out, and they told me that they do so to try to get out of 3rd party claims. I didn't even know there was a problem until I got that summons.

Oh and then when I quit Outsurance, the retentions department lady told me she had helped someone who actually landed up getting a judgment against him. I was like, lady, that isn't helping!
 
DinkyW said:
Good day

The matter was discussed with you at length by our liabilities department as well as our attorneys. Our client is not the cause of the accident and therefore we cannot pay your claim. From the video footage you provided, we note that you were reversing for a distance of approximately 20 metres and relatively fast in order to exit the parking area. It must be noted that there were car guards and children in the parking area when you were reversing. Our client moved out of a parking area in a bakkie and just had her rear wheel out of the parking when the collision occurred. Our client advised that you admitted on the scene that wanted to make a quick getaway as you were in a hurry. We understand your financial loss, however, our client is not the liable party who caused the accident, and we will therefore defend any claim against her that you might make. Regards, Dinky
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OP, I'm not aware of the circumstances of the accident, but this response is flaky at best. It doesn't state any facts, only speculation.

"Relatively fast" does not necessarily mean that the OP exceeded the speed limit.

Did the car guards and children in the parking area have any bearing on the cause of the accident?

Is it illegal to reverse for 20 meters?


Nonetheless, like I said before, don't bother dealing with the company. You are not their client so they've got no obligation towards you. Their obligation is towards their client. You need to divert your attention towards their client as they will ultimately be forced to react when you sue their client. If you believe you've got a strong case, then approach the small claims court, or get a lawyer if the damages exceed the 15k limit.

All the best.
 
Nail them, if you were in the lane and she reversed into you there is no apportionment of blame as she is 100% at fault. Issue summons including costs.
Insurance companies are bound by contract and this is a perfect example why insurance has a bad name and is a grudge purchase.
Please OP get insurance through a broker.
 
Ancalagon said:
Oh and then when I quit Outsurance, the retentions department lady told me she had helped someone who actually landed up getting a judgment against him. I was like, lady, that isn't helping!
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Dealing with outsurance's retentions department was one of the more painful experiences in my life.
 
Jweb_@@ said:
OP, I'm not aware of the circumstances of the accident, but this response is flaky at best. It doesn't state any facts, only speculation.

"Relatively fast" does not necessarily mean that the OP exceeded the speed limit.

Did the car guards and children in the parking area have any bearing on the cause of the accident?

Is it illegal to reverse for 20 meters?


Nonetheless, like I said before, don't bother dealing with the company. You are not their client so they've got no obligation towards you. Their obligation is towards their client. You need to divert your attention towards their client as they will ultimately be forced to react when you sue their client. If you believe you've got a strong case, then approach the small claims court, or get a lawyer if the damages exceed the 15k limit.

All the best.
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This indeed, revealing the lawyer speak, fallacious reasoning that has no bearing on the pertinent facts.
 
Why has Rexus not responded?
Do you have insurance?
 
supersunbird said:
Well, obviously they protect their clients... the real suckers are those without insurance/self-insurance that have the means (and if you have DSTV premium or anything above a 2MB ADSL line you have the means).
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No they are not. I am embarrassed to admit I once was an Outsurance client. Everything of value in my house that could fit into my two cars (that were also stolen) were taken by burglars. Outsurance claimed I inluded certain items in my claim that were not stolen and had me interrogated by their investigators at their head office, basically as the criminal. Shyte company.
 
Where is the Op?
Hope Outsurances lawyers haven't scared you into silence
 
RR777 said:
No they are not. I am embarrassed to admit I once was an Outsurance client. Everything of value in my house that could fit into my two cars (that were also stolen) were taken by burglars. Outsurance claimed I inluded certain items in my claim that were not stolen and had me interrogated by their investigators at their head office, basically as the criminal. Shyte company.
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I now have a certain feeling of deja vu :whistle:
 
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