medicnick83
Paramedic
So, in November 2022 I took a laptop to Partserve in Cape Town.
Booked the Acer laptop in with them on the 21st November - on the 25th I called and they had still not looked at it.
Eventually on the 29th November I got a quote to repair, informed the lady and she arranged for the company to pay - called Partserve early in December and was told the payment was received.
Since then - I have been calling at least twice a week to get updates on this.
It's now almost February 2023 and still the repair has not been done.
Initially, the lady said they waiting for the part to come, then another lady said the part was sent
Each person at Partserve gives me a different story but it's always ultimately, at some point, blamed on ACER.
Even now, I've called every single day as the lady (owner of the laptop) is on my case about the laptop and each time, Partserve say someone will call me back but no one ever does.
Does anyone have any managers/supervisors/big bosses details that I can contact because I think I need to go into the CPT branch on Monday and throw my toys, but I should go when it's busy and do it infront of all the people.
Or failing that, someone from Acer who can maybe enquire from their side.
I've dealt with Acer in the past (support) and don't remember them being this bad - but this was for laptops under warranty.
Booked the Acer laptop in with them on the 21st November - on the 25th I called and they had still not looked at it.
Eventually on the 29th November I got a quote to repair, informed the lady and she arranged for the company to pay - called Partserve early in December and was told the payment was received.
Since then - I have been calling at least twice a week to get updates on this.
It's now almost February 2023 and still the repair has not been done.
Initially, the lady said they waiting for the part to come, then another lady said the part was sent
Each person at Partserve gives me a different story but it's always ultimately, at some point, blamed on ACER.
Even now, I've called every single day as the lady (owner of the laptop) is on my case about the laptop and each time, Partserve say someone will call me back but no one ever does.
Does anyone have any managers/supervisors/big bosses details that I can contact because I think I need to go into the CPT branch on Monday and throw my toys, but I should go when it's busy and do it infront of all the people.
Or failing that, someone from Acer who can maybe enquire from their side.
I've dealt with Acer in the past (support) and don't remember them being this bad - but this was for laptops under warranty.
