Payfast

[Judyoos99]

Why does it take so long for payfast support to respond to emails?
I emailed a couple and have not received any feedback from one of the emails?

icket ID 492365 has been assigned.
ticket ID 492552 has been assigned.
ticket ID 492555 has been assigned.

How do one get them to reply??????

 

[Zyk1]

They are Payfast, not Respondfast.....

Anyways, hope you come right.

 

[Recallza]

Unfortunately it's that time of the year, where things go slower than usual..

I've dealt with them before, and I couldn't fault their response times, nor their level of help.

Have you tried calling them and asking where your feedback is?

 

[Judyoos99]

They are Payfast, not Respondfast.....

Anyways, hope you come right.

thanks

 

[Judyoos99]

Unfortunately it's that time of the year, where things go slower than usual..

I've dealt with them before, and I couldn't fault their response times, nor their level of help.

Have you tried calling them and asking where your feedback is?

going to give them a call

 

[Judyoos99]

I phoned them and all sorted, they have too may support emails coming through at this point in time. so best to call them.

 

[Guest 290922]

It has been day three of trying to resolve an issue via [email protected].

One response from them per day.

 

[Guest 290922]

*continues to remove Payfast gateway*

Paystack is the clear winner here.

 

[Drifter]

*continues to remove Payfast gateway*

Paystack is the clear winner here.

Nope, Necro is the winner.

 

[Guest 290922]

Giving Peach Payments a go. Quick and EZ signup thus far. Will give feedback.

 

[Jade @ Absolute Hosting]

*continues to remove Payfast gateway*

Paystack is the clear winner here.

Im still waiting on Paystack support to resolve issues that were reported to them over a year ago.

Both are slow to resolve issues, how ever I find that calling PayFast always has the fastest and best outcome.
Paystack aren’t local.

 

[Pho3nix]

Im still waiting on Paystack support to resolve issues that were reported to them over a year ago.

Both are slow to resolve issues, how ever I find that calling PayFast always has the fastest and best outcome.
Paystack aren’t local.

Could you share some of the issues experienced?

 

[Jade @ Absolute Hosting]

Could you share some of the issues experienced?

Their whmcs module doesn’t report on transaction fees and no support for recurring payments.

 

[Guest 290922]

No time to waste on support voice calls. Domino's said it best: “Calling the store is so 1980s”



People who perfer voice calls are either very old or enjoy wasting time. (talkers, sometimes they just mindlessly stand and chat in isles or doorways of super markets.)

 

[Pho3nix]

Their whmcs module doesn’t report on transaction fees and no support for recurring payments.

Seems recurring payments are working now?

 

[Jade @ Absolute Hosting]

Seems recurring payments are working now?

The feature was introduced a while back and they support other CMS types but alas nothing for us mere hosting mortals

 

[Adenoid Hynkel]

Their whmcs module doesn’t report on transaction fees and no support for recurring payments.

Have you guys ever experienced that a payment went through but was not marked as paid when the callback happened?

 

[Jade @ Absolute Hosting]

Have you guys ever experienced that a payment went through but was not marked as paid when the callback happened?

Yeah, on Paystack and Payfast

 

[Adenoid Hynkel]

Yeah, on Paystack and Payfast

Has paystack ever resolved this issue?

 

[Jade @ Absolute Hosting]

Has paystack ever resolved this issue?

The issue comes and goes, but we see it more frequently with PayFast tbh.

Yesterday in particular was a nightmare as they had issues with sending ITN’s