PC Link Computers: Legit?

[Heisenborg]

I Ordered my 4k monitor from them for a steal, they are awesome.

lol

 

[JaredOzzy]

lol

I had a good experience with them, you had a **** one, i recommend them, you don't.

They are in my good books until they prove differently. The same as Raru, they get a lot of flack from people, i haven't had an issue with them yet either.

 

[bar1]

I had a good experience with them, you had a **** one, i recommend them, you don't.

They are in my good books until they prove differently. The same as Raru, they get a lot of slack from people, i haven't had an issue with them yet either.

Pc links are good....Raru you have to be careful, if you require a refund be prepared to wait 6 weeks, and with incorrect advertising you often need a refund.

 

[GlassMirror]

I had a good experience with them, you had a **** one, i recommend them, you don't.

They are in my good books until they prove differently. The same as Raru, they get a lot of slack from people, i haven't had an issue with them yet either.

Lol there's a reason to not take advice and recommendations from someone with only 44 posts since 2016

 

[Heisenborg]

I had a good experience with them, you had a **** one, i recommend them, you don't.

They are in my good books until they prove differently. The same as Raru, they get a lot of slack from people, i haven't had an issue with them yet either.

 

[Hatefulsandwich]

Lol there's a reason to not take advice and recommendations from someone with only 44 posts since 2016

Just randomly clicked on this thread to take a look and had to stop to marvel at these mental gymnastics .

- your resident super untrustworthy lurker

 

[mister]

Mastercard, as a global entity, is perfectly fine with merchants levying a surcharge, as long as it's no more than the cost incurred to the merchant & is equally applied to VISA/etc.

That being said, it's nearly impossible that their Merchant Agreement allows for it, as the Payments Association of South Africa explicitly prohibits surcharging on domestic transactions.

The easiest way to find out is by contacting your bank, you're most likely entitled to a partial refund.

Is this really true? I thought that surcharges were only allowed in the US, and only if they apply for permission to surcharge?

Mastercard Small Business Community

Grow your small & medium businesses with Mastercard's payment solutions. Manage everything from purchasing to getting paid with our innovative business solutions.

www.mastercard.us

 

[mister]

Link to what Aidan_B said:

May a Merchant charge me an additional amount when I choose to pay with my credit card?

No, a merchant may not “penalise” you for using a credit card for a purchase transaction. This practice is generally known as surcharging and is not acceptable. The amount charged should match the displayed or advertised price.
The Merchant may, however, offer a discount off the displayed price for paying in Cash (for example).

FAQ - Payment Association of South Africa (PASA)

You are here: FAQ Atm I attempted to withdraw money at the ATM and my account was debited, but I did not receive any or part of the funds? Technical problems are rare but do sometimes occur and you will need to check whether a transaction performed has resulted in the correct amount being dispensed

www.pasa.org.za

 

[cr@zydude]

I placed an order with these guys on a friend's recommendation. I was disappointed to see that they add a card surcharge fee. I wonder if their Mastercard agreement allows for that. Hopefully my part does arrive. I will update when it does.

My order did arrive after about 2 weeks. They don't send and sms or email to advise when delivery will happen, luckily I chose my work address.

My advice would be to use a credit card in case you need to claim and be prepared to wait for delivery.

 

[Splinter]

...they get a lot of slack from people,

I think you mean "flack".

 

[JaredOzzy]

Lol there's a reason to not take advice and recommendations from someone with only 44 posts since 2016

I lurk Mybroadband, He can do what he wants with what i've said, i gave my opinion.

I think you mean "flack".

Yes you are correct there sir. lol, thanks.

Pc links are good....Raru you have to be careful, if you require a refund be prepared to wait 6 weeks, and with incorrect advertising you often need a refund.

Luckily i have never had to return an item to either of the two, because obviously according to some salty members there are issues with their customer service and returns/refund processes. Which they will need to fix or else they will always be a online retailer where people need to make threads on public forums asking if they are legit or not lol.

 

[GlassMirror]

Lol there's a reason to not take advice and recommendations from someone with only 44 posts since 2016

FTFY

I lurk Mybroadband, you can do what you want with what i've said, i gave my opinion.

Not when your post count is so pitifully low and you dish out advice on a site everyone knows is not very trustworthy but only receives endless praise from only one person, you, then I'm sorry I can't trust your opinion on this matter

 

[Brawler]

I used them earlier in the year (see earlier post in the thread).
Item arrived on time and no drama. Have not had to use them for support/returns though (that's usually where you see any companies true colours)

 

[JaredOzzy]

FTFY


Not when your post count is so pitifully low and you dish out advice on a site everyone knows is not very trustworthy but only receives endless praise from only one person, you, then I'm sorry I can't trust your opinion on this matter

Since i never post on mybroadband its pitiful? Lol dude seriously.

I understand what you are trying to say about being trustworthy, but its a public forum if this dude is asking whether or not its legit, i gave one opinion and never gave "endless praise" as you are suggesting.

Taking out members for having a low post count isn't going to do anything, I'm not gonna magically get 1000 posts in a day to make my opinion sound better, nor am i going not going to comment on something that i have had experience with since i have a lost post count.

 

[Hamish McPanji]

FTFY


Not when your post count is so pitifully low and you dish out advice on a site everyone knows is not very trustworthy but only receives endless praise from only one person, you, then I'm sorry I can't trust your opinion on this matter

I've never had issues with them. Have even collected directly from Tarsus a couple of times. Are you gonna have a go at my post count too?

Someone's opinion is based on their personal experience of something. There are lots of bad experiences on here as well. People should be able to judge based on level of risk, rather than the loudest shouters. So his opinion is as valid as anyones.

 

[sumesh]

On 14 May 2020 I placed an order for a hard disk drive with PC link computers and my bank account was debited for R1,307.00. Other than the initial email confirming the order I received no other feedback from them. On June 8, 2020 I sent them an email requesting a status update on delivery and received the following response: ________________ Good day. Please note that the supplier keeps on moving the ETA for the stock. This either means that they do not have stock, or can not import the stock to SA Therefore we will be processing a refund. I do apologies for the inconvenience caused Kind Regards. ________________ My issue is that PC link shop had my money for almost a month without informing me that there is an issue with stock. Why was the product available on the website if their suppliers don't have stock? They also refuse to send me an alternative product with the same specification. This is terrible business practice. How many clients money do they hold onto, collecting interest, without actually delivering the product that the customer has paid for? I strongly believe that PC link shop is simply doing a drop ship from China. If that is the case I could have ordered it from China myself. But customers rather use local suppliers to ensure that they receive their products and expect suppliers to be accountable once you have handed money over to them. I understand that we are in a covid crisis, but if anything, that is more reason not to keep someones hard earned money for so long without delivering what they have paid for or providing feedback. I could have simply have gotten the disc somewhere else if they had been upfront with me. That would have saved me a months delay. Now I still need to wait for them to process my refund before I can actually purchase the hard disk that I needed a month ago.

Beware when buying form them. Rather pay a bit more somewhere else to be sure you get your goods.

 

[Aluroth]

I also have ordered multiple items from them. Their prices seem good. As long as you don't mind waiting ~2 weeks for shipping.

 

[ld13]

I strongly believe that PC link shop is simply doing a drop ship from China.

PCLinkshop co.za or .com? .Com is imported stuff, while co.za is normally local stock. I see nothing wrong with listing an item when you have a supplier for it - that is simply how things work in the online space. While they have no control over their suppliers' (in)ability to provide stock, they should've been in contact with you when their supplier moved the goalposts.

Be glad that this happened to you with pclinkshop and not with e.g. Raru... 6 Weeks for a refund seems to be the norm. My latest order with pclinkshop reached day ~2/3 without any indication of shipping (understandable due to the post lockdown frenzy), so I canceled my order and got a prompt refund - fairly painless.

 

[MikeFParkin]

On 14 May 2020 I placed an order for a hard disk drive with PC link computers and my bank account was debited for R1,307.00. Other than the initial email confirming the order I received no other feedback from them. On June 8, 2020 I sent them an email requesting a status update on delivery and received the following response: ________________ Good day. Please note that the supplier keeps on moving the ETA for the stock. This either means that they do not have stock, or can not import the stock to SA Therefore we will be processing a refund. I do apologies for the inconvenience caused Kind Regards. Dehan Williams ________________ My issue is that PC link shop had my money for almost a month without informing me that there is an issue with stock. Why was the product available on the website if their suppliers don't have stock? They also refuse to send me an alternative product with the same specification. This is terrible business practice. How many clients money do they hold onto, collecting interest, without actually delivering the product that the customer has paid for? I strongly believe that PC link shop is simply doing a drop ship from China. If that is the case I could have ordered it from China myself. But customers rather use local suppliers to ensure that they receive their products and expect suppliers to be accountable once you have handed money over to them. I understand that we are in a covid crisis, but if anything, that is more reason not to keep someones hard earned money for so long without delivering what they have paid for or providing feedback. I could have simply have gotten the disc somewhere else if they had been upfront with me. That would have saved me a months delay. Now I still need to wait for them to process my refund before I can actually purchase the hard disk that I needed a month ago.

Beware when buying form them. Rather pay a bit more somewhere else to be sure you get your goods.

I was just about to post to this forum today, but I see you've beat me to it. I ordered a hard drive on their site that no one else seemed to have in stock, not because of price reasons. This wasn't long ago, on Sunday evening actually, but since then the order has been stuck on processed so I emailed on Monday asking just a general question of how long it should take to change from processed to shipped - no response at all still.

Is it meant to tell you when something shipped or has it already shipped? Does anyone know? Or am I just going to randomly get it? I'm in Gauteng so the shipping should be the quickest, but I'll probably give them till Friday and if nothing changes or I get no responses then I'll cancel my order. Disappointing really, I know it's still Lockdown but every other online shop is working flawlessly so I see no reason - especially not for the lack of communication. Sumesh, at least you got a reply on email and we emailed on the same day!

On top of this, the very next day I saw the item I ordered go from in stock, to out of stock, to not even being listed on the website so that scares me a little bit...

 

[sumesh]

PCLinkshop co.za or .com? .Com is imported stuff, while co.za is normally local stock. I see nothing wrong with listing an item when you have a supplier for it - that is simply how things work in the online space. While they have no control over their suppliers' (in)ability to provide stock, they should've been in contact with you when their supplier moved the goalposts.

Be glad that this happened to you with pclinkshop and not with e.g. Raru... 6 Weeks for a refund seems to be the norm. My latest order with pclinkshop reached day ~2/3 without any indication of shipping (understandable due to the post lockdown frenzy), so I canceled my order and got a prompt refund - fairly painless.

Thanks for your reply. The correspondance i got from them is from pclinkshop.co.za, Unfortunately, I cant be glad about someone taking my money and me getting nothing for it except extra effort on my side. They should have informed me. Covid19 is not an excuse. If they are unable to service customers they should rather not list products on their website that they cant provide. Or inform customers as soon as issues impact delivery. I disagree with your statment that its fine to list a product if you have a supplier for it. That is not the only consideration. The suppliers stock availability is as important, else you are selling vapor. One would expect that they have good relationships with their suppliers and know their stock levels. By May 2020 they should have had a good idea of which suppliers were impacted by Covid19. There seems to be a lot of these types of suppliers out there. If they are selling a product that is directly imported from China, what value are they adding? I could just have well have bought something off aliexpress.co.za and got it directly from china, but I chose them as they are local and the product I ordered had specific adverts for it on other websites and search engines linking to their website. Thanks for the heads up on Raru. I wont be using them or PClinkshop.co.za again.