Please do a MyBroadband speed test on Rain

What assistance, I'm still waiting......

Please answer here in future, as either you don't know how to find things on your system using a reference number, or your system has lost the info and you just won't say anything about it.
So here you go : - (Sent on 29/11/2020 at 20:37)


Hi

Is someone willing to answer anything, haven't even received an update as stated in your only response?

Regards
Gavin


On 2020/11/19 21:36, Gavin Bauer wrote:

Hi Clinton

Thanks for your reply:- However I have the following questions:-

1)
You say the tower I am currently connected to has a technical issue:-
Kindly note I had a look at your connection Kindly note that currently you are connecting to a tower with a technical issue.
However, I asked about a tower I normally connect to:-
The signal tower located around Sea Towers in doonside seems to be down since early hours of yesterday morning.

From my understanding, and looking at the map, this 2 points are approximately 2km apart. So which station has the technical issue, the one that is offline, or the one that's online and we're communicating through?

So they're fixing the working tower? anyway
Our technicians are working on resolving this could take 24-48 hrs to resolve but we will keep you updated

2)
You say you detached my device, which device, I didn't say which device I was using to connect, you didn't ask which one either.
I have detached your device, please reboot/ switch off your device in +- 10 minutes
Note I do have 2 running connections at 2 different locations.
Has that station also got a problem? It's 30km away.

Anyway, I've rebooted the device (Soft/Hard) Every way you can reboot a device (This one has 3 ways)

3)
Now comes the really techie stuff :)
If you are still having trouble connecting to the internet then kindly try the below steps to restore your connection and improve your speeds.
Note my original message:-
The signal tower located around Sea Towers in doonside seems to be down since early hours of yesterday morning. I normally connect to this tower due to near LOS. Currently I have next to no connectivity connecting to another tower through a hill. Please advise when this tower would be operational again.

4) All I'm asking is, after re-relocating my external antenna around the yard, tripping over my meager 20m of dual coax cable I have attached, I remain with an unstable internet connection because I still have to send a 3.6-4Ghz radio signal through 3 houses and a hill to reach the tower it is connecting to. If you like to lend me +- 100m cable and someone to look after the antenna and cable down the road (Moving around the hill btw), then you're welcome to do so.

All I asked was, when do you expect the AP station at Sea Towers to be operational again?
I assume it got hit by lightning, please let me know!

Regards
Gavin Bauer

PS: Put some tech/sudo humor into your response.



On 2020/11/19 10:38, rain Customer Support wrote:

##- Please type your reply above this line -##

Your request (3895324) has been updated. To add additional comments, reply to this email or click the link below:
https://support.rain.co.za/hc/requests/3895324

Clinton Scorgie (rain CeC)

19 Nov 2020, 10:38 SAST

Hi Gavin Bauer

Hope this mail finds you well.

I am Sorry to hear about your experience


Thank you for contacting rain Support.


Kindly note I had a look at your connection Kindly note that currently you are connecting to a tower with a technical issue.
Our technicians are working on resolving this could take 24-48 hrs to resolve but we will keep you updated

I have detached your device, please reboot/ switch off your device in +- 10 minutes


please reboot your router to restore your connection
If you are still having trouble connecting to the internet then kindly try the below steps to restore your connection and improve your speeds.

Please remove and re-insert your sim, restart your device then optimize it to try and improve your speeds.
This can be done via your rain dashboard on www.rain.co.za

Look for your sim details
Then click on manage
Scroll down until you see optimize your signal

Enter your address details and optimize

Reboot your router
Run a speed test via the provided link speed.rain.co.za
Your speed should improve

Also please reset your device and reconfigure your APN: https://support.rain.co.za/hc/en-us/articles/360006748798-How-do-I-configure-
my-APN-settings-

Thank you for reaching out to us.
Thank you for your patience and continued support.




Gavin Bauer

19 Nov 2020, 07:13 SAST


Name:Gavin Bauer


The signal tower located around Sea Towers in doonside seems to be down since early hours of yesterday morning. I normally connect to this tower due to near LOS. Currently I have next to no connectivity connecting to another tower through a hill. Please advise when this tower would be operational again.
Thanks
Gavin Bauer


This email is a service from rain CeC. Delivered by Zendesk
[3Q4V4X-ZQYV]
Click to expand...

--
Regards
Gavin Bauer

**NOTE** No trees or animals were hurt in the production of this email, however, a large number of electrons were temporarily inconvenienced.
Click to expand...

--
Regards
Gavin Bauer

**NOTE** No trees or animals were hurt in the production of this email, however, a large number of electrons were temporarily inconvenienced.
 
Cryterion said:
What assistance, I'm still waiting......

Please answer here in future, as either you don't know how to find things on your system using a reference number, or your system has lost the info and you just won't say anything about it.
So here you go : - (Sent on 29/11/2020 at 20:37)


Hi

Is someone willing to answer anything, haven't even received an update as stated in your only response?

Regards
Gavin


On 2020/11/19 21:36, Gavin Bauer wrote:



--
Regards
Gavin Bauer

**NOTE** No trees or animals were hurt in the production of this email, however, a large number of electrons were temporarily inconvenienced.
Click to expand...
I am in Durban (queensburgh to be more specific) and am experiencing the same low speeds similar to what you posted.

Communicated via DM with rainmobile here and further escalation was promised. 2 days later I received a generic email response asking to reboot router and place close to the window etc.

I replied and asked specific questions about the towers around me and if it was possible to connect to another tower as it was evident that there was a problem with the tower I was currently connecting to. Since then there has been no response from Rain. This has happened a few other times previously as well. Support is almost non existent......
 
koogs said:
I am in Durban (queensburgh to be more specific) and am experiencing the same low speeds similar to what you posted.

Communicated via DM with rainmobile here and further escalation was promised. 2 days later I received a generic email response asking to reboot router and place close to the window etc.

I replied and asked specific questions about the towers around me and if it was possible to connect to another tower as it was evident that there was a problem with the tower I was currently connecting to. Since then there has been no response from Rain. This has happened a few other times previously as well. Support is almost non existent......
Click to expand...
Hi @koogs

Apologies about that. I will check why they didn't assist you
 
This confirms my suspicion of additional faulty base stations:-
As I mention in part 2)
2)
You say you detached my device, which device, I didn't say which device I was using to connect, you didn't ask which one either.
I have detached your device, please reboot/ switch off your device in +- 10 minutes
Note I do have 2 running connections at 2 different locations.
Has that station also got a problem? It's 30km away.

Anyway, I've rebooted the device (Soft/Hard) Every way you can reboot a device (This one has 3 ways)
Click to expand...
This 2nd device is in the Queensburgh area, connected to the base station located at the Northdene Girl Guide Hall.
From the initial response, my fault recording and other responses we can confirm there are problems at:-
North Girl Guide hall, possibly additional base stations in the Queensburgh area.
Sea Towers in Doonside Amanzimtoti, and by Rain's response Jabulani Senior Citizens Residence.

Please @rain_mobile , just let us know what is going on!
 
Cryterion said:
This confirms my suspicion of additional faulty base stations:-
As I mention in part 2)

This 2nd device is in the Queensburgh area, connected to the base station located at the Northdene Girl Guide Hall.
From the initial response, my fault recording and other responses we can confirm there are problems at:-
North Girl Guide hall, possibly additional base stations in the Queensburgh area.
Sea Towers in Doonside Amanzimtoti, and by Rain's response Jabulani Senior Citizens Residence.

Please @rain_mobile , just let us know what is going on!
Click to expand...
Hi @Cryterion

I will have a look and advise. Ticket number is still 3895324
 
Hope rain is proud of their performance in Parys. Pathetic doesn't even get close to describing it.
Tested 13-Dec-2020 16:20

1607872691446.png
 
Been at it with Rain for the past 4 days now. 3 in Umhlanga and today in Mount Edgecombe. To date unable to stream anything for longer than 5mins. uncapped at cR480 pm! I am cancelling at the earliest opportunity. In fact I had drop of their network and use mobile data to post this as even browsing is an issue.Screenshot_20201215-220142_MyBroadband Speed Test.jpg
 
@rain_mobile Why is it that every time there is a power out, when the power comes back your service is absolutely useless. Going through normal channels (support) takes more than 2 weeks to sort out.

Screenshot_2020-12-23-08-13-03.png

Screenshot_2020-12-23-08-14-28.png
 
The internet is broken today and it's not just Rain. Vodacom and Telkom all grinding to a halt slow.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X