Please Rate Afrihost

[AfriNatic]

SMS notifications one can sign up for, not on the mobile APP,
so one sees the messages when something major been reported.

all on an opt in basis of course.

It is very odd that you say that. When we do have major outages we do send out SMS's to our clients. If you aren't getting SMS's then there is a chance that the number we have on your profile could be wrong. Please send me a PM with your email address so I can check this out for you.

 

[VaxPrime]

When you say "Easier communications to outages" what do you suggest?

Prompt easily available Information and updates, preferably to your inbox and WhatsApp, so that you don't have to get jogged around by Support tech's who has no clue claiming the fault is on your side for 20 minutes only for things to magically come right with no explanation even available.

 

[VaxPrime]

It is very odd that you say that. When we do have major outages we do send out SMS's to our clients. If you aren't getting SMS's then there is a chance that the number we have on your profile could be wrong. Please send me a PM with your email address so I can check this out for you.

I have yet to see one, been Afrihost client for more than 10 years.

 

[AfriNatic]

afrihost has declined their are no after hour support staff anymore , when the clientzone has been phoned , you are informed that the numbers are only during office hours. if you have a problem with connectivity how are you supposed to log a ticket if the said internet is down ?

You won't be able to call in, but you can use our Whatsapp support channel or you can log a callback via the support section in the ClientZone and we will call you back.

 

[AfriNatic]

Have proactive monitoring and SMS/WhatsApp customers when their F2H is down and figure it out with TT Connect, else you both look bad!

We have been working on this and it is horrible that you aren't getting your SMS's as we have been sending them out to clients. Please send me a PM with your email address so I can check to see if we have the correct number linked to your profile.

 

[AfriNatic]

Been with them for five years. I have carefully compared their rates with their competitors and they have always been the best over the five year period. Their helpdesk has always responded promptly and fixed the problem immediately. After hours I am often getting 12Mbps on a 10 Mbps line. It goes down during the day but enough for three Netflixers to operate in the house at the same time.

That sounds awesome! Thank you for the feedback! It is awesome to hear that you have had a good experience with us. If you need any help please let me know.

 

[jobuskotze]

They do excellent work.

 

[Majicalady]

I have been with Afrihost for many, many years and have always found their pricing competitive, their support excellent, but recently I took out a package for Fixed Wireless... with Cell-C.... worst thing ever. I've also been through all the tests, resetting, plugging directly... you name it I've done it. The reason for purchasing was to have a back-up plan at any given time ADSL wasn't functioning, as well as to have my brother pick up the connection from his flat downstairs. Well, he can't connect... and he's maybe 10m away from the router... speeds are horribly slow. Now looking for an alternative option once my 6 months is up.

 

[AfriNatic]

You ask 3 questions and provide the option for one answer, making this a useless questionnaire. For example, i would rate the Afrihost Product range as "Excellent" i currently have 100Mbps Priority Fibre upgrading as things became available over the years, a couple of Fixed Wireless connections, and host Several Domains with them, but i rate their "Service" as in Support when things inevitably, however rarely do fail as Atrocious, Impersonal, Unfriendly, Unhelpful, Clueless on their product and trying to get rid of you instead of solving issues. Granted most users are stupid and needlessly annoyed when approaching Support, and probably the cause of their own trouble, it comes with the territory, the trick is not to try your best to treat them that way, a fact that Afrihost misses completely, and this is a deep Culture problem in Afrihost right down from top Management, i know, i've been dealing with them well over 10 years now, and ever since Gian spends more time in his Porsche that on Afrihost (don't even know if he still has any interest) this is what it is.

It really sounds like you have had a horrible time with us. What issues have you been having? Are you experiencing anything right now that I can help with?

Prompt easily available Information and updates, preferably to your inbox, so that you don't have to get jogged around by Support tech's who has no clue claiming the fault is on your side for 20 minutes only for things to magically come right with no explanation even available.

I have yet to see one, been Afrihost client for more than 10 years.

That is odd. Are you sure that the correct cell number is linked to your profile?

 

[Jet-Fighter7700]

It is very odd that you say that. When we do have major outages we do send out SMS's to our clients. If you aren't getting SMS's then there is a chance that the number we have on your profile could be wrong. Please send me a PM with your email address so I can check this out for you.

ok cool, PM sent,
but would be awesome if you could harvest this from the app itself?
so I can see what numbers you already has,

also another thing, is there a way for the afrihost app to have a widget showing amount of gigs left on your profile?
would be awesome.

 

[AfriNatic]

I have been with Afrihost for many, many years and have always found their pricing competitive, their support excellent, but recently I took out a package for Fixed Wireless... with Cell-C.... worst thing ever. I've also been through all the tests, resetting, plugging directly... you name it I've done it. The reason for purchasing was to have a back-up plan at any given time ADSL wasn't functioning, as well as to have my brother pick up the connection from his flat downstairs. Well, he can't connect... and he's maybe 10m away from the router... speeds are horribly slow. Now looking for an alternative option once my 6 months is up.

I am sorry to hear about your fixed wireless connection. It really shouldn't be that slow. I would like to get somebody to call you and help you out. Please send me a PM with your account information and I will help get the ball rolling here.

 

[Brettd]

My 4mb line syncs at less than 2mbps and apparently this is acceptable according to Afrihost. In fact, my speeds were quicker three years ago when it was only a 2mb line. Absolute joke.

 

[Canopus]

I have several mobile (MTN) accounts with them. No problems.

I like the easy management of accounts with their clientzone and smartphone app.

 

[bobbenoster]

I've had several cases where I lost connectivity. Contacting support always ends in the same conversation... Have you tried restarting the ONT and the router.

There is usually a statement from them along the lines of "Everything looks fine on our side, it must be your router".

The restarting thing has also moved to the magic numbers game where I'm told to turn the router and ONT off and leave them off for magic-number-minutes (in case anyone was wondering the last known magic number is 15).

Since the last (rather hostile) call logged for down time it's been a couple of months with no down time... guessing this time something was changed on their side or on MetroFibre's side to improve the line stability.

Finally... I recently changed from a 10/10 line to 25/25. Previously I always maintained full line speed up and down... with the 25/25 line I get the full 25 upload speed but rarely see the 25 download speed... considering switching back to 10/10.

 

[nicc777]

I'm on a Fiber package from Afrihost via Vumatel. The overall service is great, but things fell apart dramatically during the recent load shedding. We were effectively without Internet for just over 4 days. Afrihost was not willing to provide a discount of any sort for the lost 4 days. I also don't have the best confidence in that Vumatel fully sorted out the problem, but I guess we have to wait for the next round of load shedding to test it.

 

[nicc777]

I cannot complain about the service I've had with Afrihost. I recommend them to whoever asks.

My one complaint, it that I've called the help desk late-ish at night, and there is no one available to a take the call. (For any working person, you are only going to use your fibre internet after hours.)
If they just outsourced to a 24-hour call centre for the odd hours, even if they cannot fix the problem, but can help rule out the basics, and log a "proper" ticket, that would help. I can't imagine it being too expensive to pay an outside company to offer it to you.

Also this... How can an ISP close their support at 17:00 ???

 

[Marcokuhn]

New at Afrihost, no complains

 

[Kloofvreter]

So far so good, for the past 2 years

 

[pela]

My afrihost connection has become unbearably slow. Worst data rate I got: 0.09MBs/s at a Friday evening, but I pay for 30MBs/s of LTE network. When I contact Afrihost, they ask me to do all sorts of stupid things, including resetting my router to default, this didn't work. They try to switch their capacity problems to me. No, thank you!

 

[MuhammadM]

My Rain connection has become slow or has been throttled, either way, my connection has become unbearably slow, just yesterday I was getting less than 1mbps for no reason, but when I contact Afrihost, they ask me to do all sorts of things, including resetting my router to Default. This does not work, I really wish Afrihost would actually contact Rain and inform them about the slow speeds in my area, instead of asking me to reset my router. I don't have an account directly with Rain so I cannot as them for support.

Also, seems that the only way I can get support is via the new whatsapp chat, logging a ticket never seems to get any attention, I've logged a few tickets before, only for it to be seen a few days later. Also the live chat never works. Normally when you need support, it's immediate support. Afrihost tech support could do with some training, because I will not reset my router to default. There is a reason the reset button can only be accesses by a safety pin/precision screwdriver.

Regarding Rain, I think Afrihost should have a closer relation to the Rain support, so they can inform Rain directly if there is a problem in my area. Then again, from my recent google searches, it seems Rain is generally a problem these days, which is probably why Afrihost made the migration process so easy.

Anyway, I'm migrating to CellC, maybe one day I'll get fibre in my area.

I am having the exact same problem and with the load shedding it’s gone worse.