MisterV
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Question of the Day: Will you be watching the FIFA World Cup Final?
Please Rate Axxess
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Brawler
Honorary Master
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I had the Premium uncapped and it was fine. Support was good (had some trouble setting it up).
I changed to the new (and cheaper) uncapped unshaped unthrottled package and my internet experience has gone downhill. Is this package just marketing BS with some fine print somewhere?
I changed to the new (and cheaper) uncapped unshaped unthrottled package and my internet experience has gone downhill. Is this package just marketing BS with some fine print somewhere?
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Hi @Brawler, this doesn't sound right and I would like to actually look at it. Please PM your account details so I can look into this.
As a current member of the family is there any plan to reduce the capped fibre product pricing on Openserve? The 200/100 specifically. Your competitors pricing is making me reconsider the family
Hi @quovadis, Our NEW Uncapped Fibre services are now Unshaped and Unthrottled without any Thresholds. Offering you ultra-fast, undiluted Fibre Internet - as it's meant to be! Have you checked dit out yet?
quovadis
Honorary Master
I've checked it out but I require a capped service as I my use case requires multiple capped ISP accounts and not uncapped data.
You are looking for this then:
Axxess - Ultra-fast Uncapped Fibre
Axxess is the leader in Uncapped Fibre & Fibre Lines.
www.axxess.co.za
Terrible service.
Signed up on 9th December.
I already had all the equipment and fiber line installed over a year before with the previous fiber ISP.
I received an SMS the same day saying that my line was activated and they billed me.
I spend all day on hold to speak to their useless technical support that just asks me if my router is plugged in.
Today they told me that the tech-support can't see accurate information and that my line was actually activated 3 days ago... but it's still not working.
They want to hold my line until the end of Jan preventing me from getting connected with another ISP while they do not provide any internet access and no support.
They've not contacted me nor emailed me once. They've never called me back when they said they would. (neither lines nor billing department)
Their hold times are long 10~25 mins. When I get through to a support person they do absolutely nothing. Every 2nd day they escallate the fault, and then they ask me if my router is plugged in. Thank you very much! Great question, funny you should ask. Yes it is plugged in!!!
I've only called you about 50 times, and you've only asked me about 50 times.
So yes. Want to make a note of that please. My router is plugged in. THANKS!!!
How about doing something?
They want to charge me R999 early cancellation fee for "installation". But there was no physical "installation" as mentioned above everything was already there and I was already connected to Octotel.
Axxess is prison for my fiber line. Can't do anything, can't go anywhere else.
I've got a lot of time on my hands now Axxess. Because I can't work while I'm sitting on hold all day calling your non-existent support repeatedly. I'm just going to post on social media about your non-service until something happens. Let's play!
Signed up on 9th December.
I already had all the equipment and fiber line installed over a year before with the previous fiber ISP.
I received an SMS the same day saying that my line was activated and they billed me.
I spend all day on hold to speak to their useless technical support that just asks me if my router is plugged in.
Today they told me that the tech-support can't see accurate information and that my line was actually activated 3 days ago... but it's still not working.
They want to hold my line until the end of Jan preventing me from getting connected with another ISP while they do not provide any internet access and no support.
They've not contacted me nor emailed me once. They've never called me back when they said they would. (neither lines nor billing department)
Their hold times are long 10~25 mins. When I get through to a support person they do absolutely nothing. Every 2nd day they escallate the fault, and then they ask me if my router is plugged in. Thank you very much! Great question, funny you should ask. Yes it is plugged in!!!
I've only called you about 50 times, and you've only asked me about 50 times.
So yes. Want to make a note of that please. My router is plugged in. THANKS!!!
How about doing something?
They want to charge me R999 early cancellation fee for "installation". But there was no physical "installation" as mentioned above everything was already there and I was already connected to Octotel.
Axxess is prison for my fiber line. Can't do anything, can't go anywhere else.
I've got a lot of time on my hands now Axxess. Because I can't work while I'm sitting on hold all day calling your non-existent support repeatedly. I'm just going to post on social media about your non-service until something happens. Let's play!
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quovadis
Honorary Master
You are looking for this then:
Axxess - Ultra-fast Uncapped Fibre
Axxess is the leader in Uncapped Fibre & Fibre Lines.
I asked if they were going to reduce their capped fibre product pricing (a product I'm a customer of) as their competitors are cheaper for capped fibre on Openserve. They responded telling me to try uncapped instead. I then said I needed the Capped option and then you send a link to the capped products. Kinda circular don't you think?
Hi @SC2019, due to recent challenges, we are experiencing high call volumes and a backlog in ticket/email replies. We would like to assure our clients that we are doing our utmost to work through this backlog. We are also in the process of upgrading our phone system to accommodate more calls. We sincerely apologise to our loyal clients and appreciate your understanding during this time.
Please PM me your account details so I can assist.
Would also be a good idea to upgrade your support people's skills.
And the crap service starts again. After going through virtual hell for two weeks trying to sort out a problem I have a new one now. My data is capitec because I have used 30 Gig with no split betrek night and day data. Yes I am in 30 Gig package because Axxess is pathetic and had a terrible system. Will only be able to get back to the high capacity LTE package next year. Hello boring holidays and no more airtime. I spend literally hundreds of rand in airtime attempting to contact them last time I had a problem (2 weeks ago) what should I do now?
This is truly the worst service I have ever received from any ISP. Yes TELKOM was better than Axxess!
This is truly the worst service I have ever received from any ISP. Yes TELKOM was better than Axxess!
I agree. Axxess's recent service is more like torture than service and makes Telkom look pretty good.
Probably the only way to get anywhere with Axxess seems to be to lodge a complaint with ISPA
Lodge A Mediation Request With ISPA | ISPA
Lodge a mediation request with ISPA to resolve internet disputes and consumer complaints fairly for providers and users in South Africa.
ispa.org.za
You can also try calling at night. I called at night recently and had a much better experience.
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Edit: BTW I did not need to take any further action. I got a refund. I hope for their sake and their customers' sake that they resolve their support issues. I'm no longer a customer of theirs. No hard feelings, just a lot of wasted time.
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GreGorGy
BULLSFAN
Hi Axxess lady. Can you find out why a ticket only gets one response and no resolution and the response is a stock answer, not an actual investigation? Ticket ID a5h3dkbck5
GreGorGy
BULLSFAN
ASAP? Could've fooled me. If I don't follow-up this ticket here and on FB, it gets ignored, as it currently is being.. Still.