Please Rate MTN

Rate MTN, based on value-for-money, network quality, and general service satisfaction.

  • Excellent

    Votes: 98 20.9%

  • Good

    Votes: 162 34.6%

  • Average

    Votes: 99 21.2%

  • Poor

    Votes: 52 11.1%

  • Pathetic

    Votes: 57 12.2%
  • Total voters
    468
rpm

rpm

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We are doing a quick survey on how happy subscribers are with their mobile operator.

Can you please rate MTN based on value-for-money, network quality, and general service satisfaction.
 
Excellent. I have a contract, they give me what I pay for. Other than that, they stay out of my way, and I stay out of their way.

I do wish they were less yellow, though.
 
I don't have any issues with MTN at the moment. My only issue lies with all mobile providers that their prices have become outrageous. Its not worth upgrading as you pay more for less data, and voice. Also why carry on offering free sms's when the majority of chat takes place on whatsapp
 
MTN coverage and speeds are good. Their support service when there is a problem is really bad, e.g. with a telephone contract that a subcontractor sold to me which does not stick with the verbally agreed conditions. It took MTN 9 months to sort out the problem.
MTN also advertises notebook computers with packages. I have ordered one at MTN Brooklyn in Pretoria months ago and never heard from them again.
Technical service might be good, admin support is poor.
 
never ever again, i tried MTN after 8 years of not using them and wow, useless. Couldn't speak with a person in the call center cause i'm on prepaid, the spam sms's drove me insane. network wasn't bad i guess but doesn't come close to making up for the pain in the a hole that they are.
 
I have rated good, although in the past couple years the sales agents get a 5/5 to close any upgrade or new account HOWEVER, when you need them for assistance on anything other than closing a sale I score a flippen 0.0000001/5, there is no help whatsoever with Mtn corporate. I was sent a upgrade which was supposed to include a sim for Mtn R55 flexi which comes with the p20 and p9lite 2017 edition. and they did not send the sim in the box. I have called like 3 times and have been told its been escalated.. yawn.. still waiting
 

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very disappointed with MTN after being a client for 22 years
 
rpm said:
We are doing a quick survey on how happy subscribers are with their mobile operator.

Can you please rate MTN based on value-for-money, network quality, and general service satisfaction.
Click to expand...
Their network coverage has improved but their customer relations is too terrible. Its almost impossible to communicate with them.
 
Well priced but NO coverage (not even VOICE) where I go for work Hoedspruit (bush) or holidays (KZN North coast). Have to use Voda because of coverage even if slow..
 
I'm living in Qatar and don't need my MTN anymore. I gave my data card and router to my brother and just kept paying my account, as per the invoices. All of a sudden the line got cut off, without an explanation. There's no way of calling anyone at MTN from abroad! They only have the ridiculous short code to dial, which does not work from overseas! I never received replies on my emails and after 3 months managed to get a reply. I asked them to cancel my line and send me the 3 month notice period bill, in July. I'm still waiting! USELESS!
 
Probably the worst priced, most expensive network.
Coverage is good I alway have signal as opposed to Vodacom were that was a problem.
They aren’t bad enough to make me switch to telkom but not really good enough that I would recommend them to anyone.

3/5 If they price there data like it is 2018 and not 1995 they could be the best network.
 
Insane data prices, average call rates, average support, good coverage and network quality. So Average overall.

Pretty much on par with Vodacom give or take.
 
debz84 said:
Also why carry on offering free sms's when the majority of chat takes place on whatsapp
Click to expand...

This. Wtf is that. It is annoying when you see these stupid offerings of 100free sms and 200mb. What should people do with that.
 
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