Please Rate Telkom

[KRichards]

I have constant problems with not receiving emails sent to my telkom.net address from gmail. Has been going on for months. Telkom refuses to investigate the problem. They simply brush it off with all manner of excuses - from accusing me of being a 'spammer' (as far from truth as you can possibly imagine) to my inbox being 'full' which it is not.

 

[ShloshMalosh]

I have a telkom 10MB uncapped DSL package.

Fibre isnt yet available in my area and wont be for some time. So it suites my needs quite nicely.

 

[Metallicson]

My Telkom subscriptions: All HUAWEI products. 24 month post pay contracts.
P8 Free Me 1 GB, free wi-fi, WhatsApp, etc, 150 min call, 50 sms, balances c/fwd for 3 months. R181/month.
Mobile 4G wi-fi router, 10GB, R141/month.
Mostly used for business.
1 year(touch wood) trouble free.
WHAT'S NOT TO LIKE?
Telkom client since Jan 1980.

 

[Metallicson]

We asked for our ADSL line to be moved to our new address in June 2018.
They can not give us service at our new address and no one at telkom knows how to cancel the order to relocate our line.......... so they can not supply or cancel it, we have been paying for this service for 8 months and have more than 60 referance numbers and spoken to so many supervisors that all promised to resolve to problem.

That is what you call great service!!!!!

Some advice, if you want. Find a quiet branch in a upmarket mall, I have done all my transactions, 100% results.

 

[Metallicson]

I am paying for a 4mbps ADSL but the speed only goes till about 1,05 mbps. see below two tests I've run. Al;so no fibre network in our area

Ping67ms
Download1.05Mbps
Upload0.40Mbps
Telkom Internet

Ping71ms
Download1.04MbpsUpload
0.42Mbps
Telkom Internet

See my post: get rid of the ADSL.

 

[Metallicson]

As far as the technical service of my ADSL is concerned it works perfectly as advertised and very well at that.
Where Telkom fails is the "Telkom Shop support"...... over the years I've realised there are 2 versions of this at least...
1. Technically proficient and able to do technical changes from the shop (Gateway branch for Example)
2. A shop with marketing/commision based staff that have no idea of technical changes (and if you're not interested in a new product, they won't be bothered) (Durban Musgrave branch is such a case)

I support Westwood Mall, 45th Cutting.

 

[Metallicson]

Telkom ADSL is very reliable and doesn't go down very often. When it does, it usually comes back within a few hours even if not reported. Lately my bandwidth seems to be going down more rapidly without any reason.

Load shedding causes problems with your router, just reboot your router after load shedding.

 

[ShloshMalosh]

Load shedding causes problems with your router, just reboot your router after load shedding.

This... is a legitimate strategy

 

[victsangu]

I have been trying to upgrade from 10Mbps to 20Mbps. For 21 Days i haven't gotten my order processed. Their internet is good for me but getting queries resolved is something else. For that i will not recommend them