Plugg Uncapped ADSL Feedback

Thanks! OK, so I'm stuck for the remainder of the month, no worries, I'll pass it on to a colleague of mine till then.
 
Seems like getting back to their customers ain't a priority. Waiting 2 days for feedback from emails.

Hopefully I can find a better ISP soon. But I will do some proper research first this time.
 
Ho3n3r said:
Seems like getting back to their customers ain't a priority. Waiting 2 days for feedback from emails.
Click to expand...

Can you PM me with your user details, or the CAS number you received when you emailed the support alias.

Thanks

--- janitor@plugg
 
Hi Janitor

Could you please assist me?

I noticed on Wednesday night when I was playing games that I was getting some poor performance. The game was sticking a bit, wihch indicated some sort of loss of connectivity. The ping to EU was solid all the meanwhile. I thought maybe it was the server.

Last night I had the same thing. The DC icon would periodically pop up, indicating connectivity issues. I tried various servers, same issue. I then switched to Afrihost and the while their ping is about 30ms more to EU, my sticky problem went away.

The friend I was playing with, is the guy that I share my account with. he was complaining about his game sticking, then it dawned on me he is using the same account I was and having the same issue! I live in Sea Point and he lives in Table View, about 20km from each other.





Could you provide some assistance please? :)
 
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Ho3n3r said:
Seems like getting back to their customers ain't a priority. Waiting 2 days for feedback from emails.

Hopefully I can find a better ISP soon. But I will do some proper research first this time.
Click to expand...

Been with plugg for 8 days, cancelled today. Nothing worse then being told you will be contacted and then waiting for days. I cannot wait for April to start.
 
techead said:
Hi Janitor

Could you please assist me?

I noticed on Wednesday night when I was playing games that I was getting some poor performance. The game was sticking a bit, wihch indicated some sort of loss of connectivity. The ping to EU was solid all the meanwhile. I thought maybe it was the server.

Last night I had the same thing. The DC icon would periodically pop up, indicating connectivity issues. I tried various servers, same issue. I then switched to Afrihost and the while their ping is about 30ms more to EU, my sticky problem went away.

The friend I was playing with, is the guy that I share my account with. he was complaining about his game sticking, then it dawned on me he is using the same account I was and having the same issue! I live in Sea Point and he lives in Table View, about 20km from each other.





Could you provide some assistance please? :)
Click to expand...

I have severe lag spikes to EU on TOR as well, it's terrible.

From Durbanville, Cape Town.
 
techead said:
Hi Janitor

Could you please assist me?

I noticed on Wednesday night when I was playing games that I was getting some poor performance. The game was sticking a bit, wihch indicated some sort of loss of connectivity. The ping to EU was solid all the meanwhile. I thought maybe it was the server.

Last night I had the same thing. The DC icon would periodically pop up, indicating connectivity issues. I tried various servers, same issue. I then switched to Afrihost and the while their ping is about 30ms more to EU, my sticky problem went away.

The friend I was playing with, is the guy that I share my account with. he was complaining about his game sticking, then it dawned on me he is using the same account I was and having the same issue! I live in Sea Point and he lives in Table View, about 20km from each other.





Could you provide some assistance please? :)
Click to expand...

I have forwarded this to support to look into, however, those links that you supplied is barely noticeable when you click on it. Could you mail me the output [email protected] so that I can also have a look.

Thanks
 
Subways81 said:
Been with plugg for 8 days, cancelled today. Nothing worse then being told you will be contacted and then waiting for days. I cannot wait for April to start.
Click to expand...

Could you email me the details of the emails sent to support (I assume). I would like to follow up and see why they are not coming back to you.

Thanks
 
Cloud said:
I have severe lag spikes to EU on TOR as well, it's terrible.

From Durbanville, Cape Town.
Click to expand...

Would it be possible to show some traceroutes when you experience these "lag spikes" so that we have something to work with.

-- janitor@plugg
 
Ive also noticed that after 8pm the service becomes useless. Before 8pm on my 4mb uncapped service I get speedtests of around 7mbps down, while this is great I'd prefer it if it was a constant 4mb and not 512k after 8pm.

janitor@plugg said:
Could you email me the details of the emails sent to support (I assume). I would like to follow up and see why they are not coming back to you.

Thanks
Click to expand...

Nope, it doesnt matter any more. As I said, I just need to get through this month and then I can try another ISP.
 
Subways81 said:
Nope, it doesnt matter any more. As I said, I just need to get through this month and then I can try another ISP.
Click to expand...

Whether you moving to a new ISP or not, I still would like the opportunity to look where Plugg Support failed the process in order to fix it. All the correct systems and procedures are in place so there are no excuse for that department to not respond to queries.

-- janitor@plugg
 
How's it gents,
Anyone in here using their plugg account for streaming purposes and was flagged for throttle?? If yes what was usage??
 
I was flagged at around 10Gb a day, but most of that traffic happens from 8am-5pm.
Not enough for my needs, so I cancelled.
 
feedback : there must have been some kind of routing issue in the UK. Friday night when we played we had no issues at all. The jitter was all gone.

case closed.
 
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