Mikrouwel
Well-Known Member
I got my trial account today and im getting liek 30kb/s torrenting :/
Openweb it is...
Openweb it is...
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Plugg Uncapped ADSL Feedback
- Thread starter TheBossMan
- Start date
After I initially couldn't get hold of them PLuGG gave me a trail account too (both capped and uncapped), and I'm very happy. Definitely moving there. My torrents are maxing out, you sure it isn't just the torrent you're getting? Hit both accounts hard and did not notice any shaping.
Mikrouwel
Well-Known Member
@TMoose
Well no its not my torrents or anything because when I signed up for OpenWeb and put it my details my torrents jumped to 200kb/s in a matter of seconds.
Well no its not my torrents or anything because when I signed up for OpenWeb and put it my details my torrents jumped to 200kb/s in a matter of seconds.
Strange, I've been downloading at full speed for about 3 days now. Whatever the case, good that you found an ISP that works for you. Afrihost certainly doesn't work for me anymore.
If you actually read my post you'd probably be able to figure out that that's what I did. I wasn't psychic so somebody had to tell that to me (their support staff in this case). He didn't respond because he set up a rule on his side that put incoming mail in the wrong folder. Sorted that out via MyBB and then he helped me with the accounts. So it was that hard, see?nicki said:
Howdy,
That is totally unacceptable. Luckily I bought a new broom over the weekend, so allow me to go sort that out for you.
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The Janitor @ PluGG
PluGG - Consumer division of Internet Solutions
[email protected] | [email protected]
www.plugg.co.za | 08611 PluGG | www.is.co.za
#include <std-disclaimer.h>
That is totally unacceptable. Luckily I bought a new broom over the weekend, so allow me to go sort that out for you.
--
The Janitor @ PluGG
PluGG - Consumer division of Internet Solutions
[email protected] | [email protected]
www.plugg.co.za | 08611 PluGG | www.is.co.za
#include <std-disclaimer.h>
I also don't like the way support is handled.
I logged a ticket and was then told to mail a specific person directly. That's all fine and dandy, the problem is after 5pm on Friday, obviously this person does not reply to any more mails.
Mailed him this morning again, and also updated open ticket, yet no reply back yet ...
I logged a ticket and was then told to mail a specific person directly. That's all fine and dandy, the problem is after 5pm on Friday, obviously this person does not reply to any more mails.
Mailed him this morning again, and also updated open ticket, yet no reply back yet ...
One should not have to follow-up like that. Would you mind bouncing me a copy of that email - [email protected] - and I will look into it for you.
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The Janitor @ PluGG
PluGG - Consumer division of Internet Solutions
[email protected] | [email protected]
www.plugg.co.za | 08611 PluGG | www.is.co.za
#include <std-disclaimer.h>
Thanks, just mailed you.
Well I initially emailed [email protected]. I received replies from [email protected], which I replied to (hit reply in email client), and all I got was an out of office reply from a Mr Dockrat? Apparently he's out until the 19th (today, fancy that).
If you are going to respond from an email address, you should make sure someone is monitoring that email address, otherwise don't reply to customers from it. Should I be emailing [email protected] all the time, regardless of where replies come from?
This before I've even purchased the product. You hand out a trial account (real cost to you), yet don't respond to email requests (3 min of time taken by sales staff)?
If you want to take on the likes of Afrihost from a customer support point of view, you really need to step it up a notch.
Ok, enough scolding from me... you are lucky your bandwidth is performing... I signed up anyway. I'm hesitant to think about what will happen should we have problems with the account though.
semaphore
Honorary Master
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Your exchange is congested.
All valid points and I will take it up with Plugg Support today still. It is unacceptable that there are very little/delayed feedback since all those mailboxes are monitored.
You are more than welcome to escalate such issues directly to me - [email protected] -
Again, thank you for the feedback on this matter.
--
The Janitor @ PluGG
PluGG - Consumer division of Internet Solutions
[email protected] | [email protected]
www.plugg.co.za | 08611 PluGG | www.is.co.za
#include <std-disclaimer.h>
ClintonExsteen
Well-Known Member
Well managed to do my online assessment, thank you for all the help. Just find it odd now, on Saturday speeds were fantastic 2.95-3.6 D/L but stats today .... must admit WoW and raid healing worked a charm with this latency..
Test conducted on 19 November 2012 14:18
Download Speed: 919 kbps (114.9 KB/sec transfer rate)
Upload Speed: 413 kbps (51.6 KB/sec transfer rate)
Latency: 174 ms
Test conducted on 19 November 2012 14:18
Download Speed: 919 kbps (114.9 KB/sec transfer rate)
Upload Speed: 413 kbps (51.6 KB/sec transfer rate)
Latency: 174 ms
Is your local speedtests fine?
I seem to be having the same issue where my local speeds are fine, but anything international is just very slow.
ClintonExsteen
Well-Known Member
this is local - also slow but livable
Test conducted on 19 November 2012 14:38
Download Speed: 1855 kbps (231.9 KB/sec transfer rate)
Upload Speed: 425 kbps (53.1 KB/sec transfer rate)
Latency: 66 ms
TheBossMan
Expert Member
Quick follow-up.
I've brought this particular issue under the attention of Plugg Support's Management today. We have scheduled a meeting (for tomorrow) in order to address this with all the relevant stakeholders.
I'll provide feedback during the course of tomorrow.
In the meantime, I've hidden the fresh Coffee Beans from Support and left store-bought instant for them till we have resolved this ;-)
--
The Janitor @ PluGG
PluGG - Consumer division of Internet Solutions
[email protected] | [email protected]
www.plugg.co.za | 08611 PluGG | www.is.co.za
#include <std-disclaimer.h>
I've brought this particular issue under the attention of Plugg Support's Management today. We have scheduled a meeting (for tomorrow) in order to address this with all the relevant stakeholders.
I'll provide feedback during the course of tomorrow.
In the meantime, I've hidden the fresh Coffee Beans from Support and left store-bought instant for them till we have resolved this ;-)
--
The Janitor @ PluGG
PluGG - Consumer division of Internet Solutions
[email protected] | [email protected]
www.plugg.co.za | 08611 PluGG | www.is.co.za
#include <std-disclaimer.h>
ClintonExsteen
Well-Known Member
pray tell which line shows that
agentrfr
Executive Member
2nd, 3rd and 4th. All local IP addresses.