Plugg Uncapped ADSL Feedback

I've had useless speeds from Plugg of late, which is sad, because the main reason I kept paying the higher prices is because I always felt the product was superior. The other day I had to use my FNB Connect free account just to get any work done, because I couldn't use VPN at all and speedtests were consistently below 0.5 Mbps on my 2 Mbps line. Even now, almost 7pm, I'm testing a pathetic 0.42 Mbps. Just waiting for them to upgrade me to 4 Mbps at the end of the month, will probably ask them to move my line back to Telkom and then start shopping around for something better. Been using Plugg for quite some time and never had this kind of issue before, clearly somebody is oversubscribing their network.
 
Hi Janitor

My torrent and NNTP wont go faster than 85kb/s.
I cant watch any streams or youtube videos at 720p anymore because they dont even load. If i set it to auto detect on youtube it goes on the lowest settings and then still buffers. Twitch.tv and youtube are the main sites i use.

Recently plugg is starting to look like mweb with all the problems im having and the lack of feedback. My ticket was still open to your support team since this weekend with no reply.

Please have a look whats going on.
 
janitor@plugg said:
Due to Apple's latest release of their operating system (iOS7) earlier this evening, we saw a drastic increase in demand on the network, which in return means heavier shaping than normal.

We are closely monitoring the network and making adjustments to lesson the pain (shaping) where possible.
Click to expand...

I really do not have much of an update, other than stating the same as last night; there is still a high demand on the network, thanks to yesterday's Apple release. There is not much we can do about it but hoping all Apple users would get their updates and be done with it.

I too am most frustrated with the lack of b/w on my own Plugg account. Just like you guys, I stream music most of the evening while working and when trying to watch/stream the latest video (on Youtube) for the new Batman game to be released, its 1080p or nothing.

One can not demote Batman to anything less than 720p!

As for the website, yes, I have been saying its in the works since early this year and they were making a lot of progress, but as it goes, the powers that be decided it is better to integrate the Plugg website with a new platform/business at Internet Solutions.

Those of you with open Support tickets and had no response, please email those ticket numbers to me. Obviously something is not adding up, if you are not getting a response, the daily reports we are receiving shows that all emails/calls are answered.

I really wish I had better news re the load on the network. I will post again in the morning to give you a further update on the matter.
 
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Thanks for the information.

Pity i closed my ticket earlier because of no reply but i will make another ticket just for follow up.
 
I'm sorry to say but plugg performance during the day is so bad that its almost unusable. Pages are not loading, youtube videos not loading and even twitch.tv says there is a problem with my connection.

Checked my usage and i have done 64gb this month and my star rating is at 4 but i have 1/8 or my line speed. When my upload and download speed are the same then there is a huge problem.




Also why cant i view my tickets on the plugg website?
 
Bar_Rat said:
I'm sorry to say but plugg performance during the day is so bad that its almost unusable. Pages are not loading, youtube videos not loading and even twitch.tv says there is a problem with my connection.

Checked my usage and i have done 64gb this month and my star rating is at 4 but i have 1/8 or my line speed. When my upload and download speed are the same then there is a huge problem.




Also why cant i view my tickets on the plugg website?
Click to expand...

Yup im getting 1/20th of my line speed, i cant believe this is only related to apple updates and a few new series. Seems like your standard over subscription. I will be patient though, this is the first time something like this has happened but i am also paying more for the service so i do expect it to be rare, lets hope it clears up over the weekend.
 
Yip, 4mb uncapped 4 stars:

2311793121.png

but to be honest, I'm not too concerned with daytime speeds, as long as it works after 5pm!
 
Bar_Rat said:
The problem is that the few times i am at home during the day i would like to at least have usable internet.
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I agree, and normally when those times come, things were still completely usable (worst case 1/4-1/2 speed).

I am also leaning towards there being evidence that the network is becoming oversubscribed. It's quite pathetic that a single release of software or a few new episodes can make this happen. I'll just go ahead and put my foot in it, but this current saga shows how much spare capacity there is, which is proving to be not much at all and are running at near max levels at the best of times.

If TI and to a lesser degree AH can supply speed 24/7, why can't you IS?

Like I said earlier, daytime performance isn't as important to me than after work times when I'm at home, but as Bar_Rat says, it would be nice to not have a lucky packet during the day for the times one is home.

Nuff said :)

EDIT: Case in point, take a look at the MyBB Speedtest ratings for 4mb:

Internet Solutions Consumer ADSL ADSL 4Mbps 2.63 Mbps

This has been gradually dropping over the past few months. I remember when it was up in the high 2.7's!
 
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Evening,

janitor@plugg said:
I really do not have much of an update, other than stating the same as last night; there is still a high demand on the network, thanks to yesterday's Apple release. There is not much we can do about it but hoping all Apple users would get their updates and be done with it.

*snip*

I really wish I had better news re the load on the network. I will post again in the morning to give you a further update on the matter.
Click to expand...

Apologies for only getting to this now but we had a bit of a water crisis at The Campus and Janitorial duties were needed.

Things are starting to look better on the network. The load levels are back to normal for those connecting out via our IPC in Johannesburg, Cape Town IPC however is still under load, but at least not as severe as the previous 48hrs.

-- janitor@plugg

PS - Here is a nice explanation from somebody that describes his work as "internet plumbing" - http://tinyurl.com/p69h9uo - regarding what happened this week.
 
For me, that the wife uses the internet during the day, and I also have downloads that run during the day. Only after starting to monitor the speeds during the day did I notice that it is barely usable at all during the day.

Moved to another ISP recently to test it, and it looks like the move will have to become permanent at the end of this month.

Another odd thing is that I went from 4 stars to 3 stars over the weekend, and I wasn't even using the account at all. I was very happy until about a month ago, but now the shaping/throttling is getting out of hand.
 
Ho3n3r said:
For me, that the wife uses the internet during the day, and I also have downloads that run during the day. Only after starting to monitor the speeds during the day did I notice that it is barely usable at all during the day.

Moved to another ISP recently to test it, and it looks like the move will have to become permanent at the end of this month.

Another odd thing is that I went from 4 stars to 3 stars over the weekend, and I wasn't even using the account at all. I was very happy until about a month ago, but now the shaping/throttling is getting out of hand.
Click to expand...

Do you need to download during the day while your wife is at home?
 
Ho3n3r said:
For me, that the wife uses the internet during the day, and I also have downloads that run during the day. Only after starting to monitor the speeds during the day did I notice that it is barely usable at all during the day.

Moved to another ISP recently to test it, and it looks like the move will have to become permanent at the end of this month.
Click to expand...

To be fair, i think if you need to download and use the internet extensively during the day then you should have a business account.

Ho3n3r said:
Another odd thing is that I went from 4 stars to 3 stars over the weekend, and I wasn't even using the account at all. I was very happy until about a month ago, but now the shaping/throttling is getting out of hand.
Click to expand...

The star rating works over 7 or 10 days, i cant remember which one.
 
Ho3n3r said:
Another odd thing is that I went from 4 stars to 3 stars over the weekend, and I wasn't even using the account at all. I was very happy until about a month ago, but now the shaping/throttling is getting out of hand.
Click to expand...

I've been on three stars for the last 7 days strait. Also with not much usage.
 
blunt said:
How bad is 3 stars?
Click to expand...

Not much different than 4 stars hey which is what I'm on and getting this:

2315643391.png

Whereas before it wouldn't get worse than half speed.

EDIT: 4mb line

EDIT 2: My Bad, I'm on 3 stars and had another download going.

New speedtest:

2315655068.png
 
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