Plugg Uncapped ADSL Feedback

Spoke too soon. Jango.com buffered every 5 - 10 seconds. Speedtest.net wouldn't load completely, pics on Facebook timing out...
 
Signed up on Friday, and today I'm also experiencing slow loading, lots of buffering on YouTube.com. Did a ping test to bbc.co.uk and some of the requests are just timing out:

Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data:
Reply from 212.58.241.131: bytes=32 time=209ms TTL=241
Reply from 212.58.241.131: bytes=32 time=208ms TTL=241
Reply from 212.58.241.131: bytes=32 time=211ms TTL=241
Reply from 212.58.241.131: bytes=32 time=210ms TTL=241
Reply from 212.58.241.131: bytes=32 time=208ms TTL=241
Reply from 212.58.241.131: bytes=32 time=208ms TTL=241
Request timed out.
Reply from 212.58.241.131: bytes=32 time=262ms TTL=241
Request timed out.
Reply from 212.58.241.131: bytes=32 time=208ms TTL=241

Ping statistics for 212.58.241.131:
Packets: Sent = 10, Received = 8, Lost = 2 (20% loss),
Approximate round trip times in milli-seconds:
Minimum = 208ms, Maximum = 262ms, Average = 215ms

Same thing to a local IP:

Pinging mybroadband.co.za [41.203.21.137] with 32 bytes of data:
Reply from 41.203.21.137: bytes=32 time=26ms TTL=51
Reply from 41.203.21.137: bytes=32 time=26ms TTL=51
Request timed out.
Request timed out.
Reply from 41.203.21.137: bytes=32 time=26ms TTL=51
Reply from 41.203.21.137: bytes=32 time=27ms TTL=51
Reply from 41.203.21.137: bytes=32 time=27ms TTL=51
Reply from 41.203.21.137: bytes=32 time=26ms TTL=51
Reply from 41.203.21.137: bytes=32 time=26ms TTL=51
Request timed out.

Ping statistics for 41.203.21.137:
Packets: Sent = 10, Received = 7, Lost = 3 (30% loss),
Approximate round trip times in milli-seconds:
Minimum = 26ms, Maximum = 27ms, Average = 26ms
 
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rogerwe said:
based on my post earlier today, the Janitor confirmed via email that I am in fact flagged as a high usage user.
Click to expand...

Just to report back to the forum, I'm am no longer "flagged" as a high usage user. I simply followed the Janitor's guidelines:

janitor@plugg said:
Howdy,

As for peak-hours; it will "normally" line-up with business and after hours:

08:00 - 18:00 - Business hours
18:00 - 23:00 - After hours
23:00 - 08:00 - Off peak
weekends - Off peak

Internet Solutions makes use of a rolling ten day window to determine your account status based on your usage. The rolling window is always today plus usage of the previous ten days; there are no specific days. Rolling ten days.

If you do find yourself 'flagged' the quickest and easiest way to get 'unflagged' is to schedule your downloads during Off Peak (23:00 - 06:00, Mon - Fri).
Click to expand...

During peak hours, my connection is pretty much 4MB full line speed (I did numerous speed tests on Friday during office hours on both local and international).
 
Dafuq is going on? 1.2Mbps speed tonight on a 4Meg line... Come on guys! I cannot go through this **** EVERY month.
 
For the past day and a bit our line has been up and down like a yoyo. Right now it's pathetic. Is anything happening on the IS system? I'm in East London.

2551768463.png


I just asked telkom for a port reset.... will try again in a minute.
 
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WoDotNant? said:
What the heck Plugg???
For the past day and a bit our line has been up and down like a yoyo. Right now it's pathetic. Is anything happening on the IS system? I'm in East London.
Click to expand...

It is really difficult to give you any sort of response since you not providing much, if any details. The more information you provide, the easier and quicker one can pinpoint the problem and get it resolved.

If your line is acting like a yoyo then I can only assume it's something Telkom needs to look at first. Internet Solutions can not make your line drop and come back up again, unless it's pertaining to authentication that keeps on failing; and no, there are no problem with our AAA servers.

My suggestion is that you email [email protected], provide them with your user details, as much information as possible and let them resolve this for you.
 
janitor@plugg said:
It is really difficult to give you any sort of response since you not providing much, if any details. The more information you provide, the easier and quicker one can pinpoint the problem and get it resolved.

If your line is acting like a yoyo then I can only assume it's something Telkom needs to look at first. Internet Solutions can not make your line drop and come back up again, unless it's pertaining to authentication that keeps on failing; and no, there are no problem with our AAA servers.

My suggestion is that you email [email protected], provide them with your user details, as much information as possible and let them resolve this for you.
Click to expand...

Well start here...
http://www.plugg.co.za/ is not accessible at the moment.
I can access most places but not Plugg's own site.

Gateway:
196.210.155.129
DNS:
168.210.2.2
196.14.239.2

---
Tracing route to www.plugg.co.za [196.37.111.67]
over a maximum of 30 hops:

1 3 ms 2 ms 3 ms 192.168.x.x
2 9 ms 10 ms 13 ms 196-210-155-x.dynamic.isadsl.co.za [196.210.15
5.x]
3 40 ms 41 ms 38 ms vlan2473.cdsl2-ctn.isdsl.net [196.38.72.193]
4 42 ms 41 ms 41 ms 196.35.115.136
5 51 ms 55 ms 53 ms core2a-ctn-gi0-2.ip.isnet.net [168.209.6.6]
6 64 ms 64 ms 63 ms 168.209.100.213
7 72 ms 71 ms 70 ms 168.209.100.206
8 72 ms 71 ms 71 ms csw4-bry-vl3.ip.isnet.net [168.209.218.251]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
---

I've masked my IPs above for security.

2551872936.png


Plugg site back up but poor speeds persist - we have logged a support call.
So far this month usage is 46Gb.
 
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We are dropping webafrica and moving to Plugg 10MBPS uncapped at the end of the month..this thread with many happy users, 2 concurrent connections & month to month contracts have convinced us to give it a bash..from Cape Town CBD...
 
WoDotNant? said:
Well start here...
Click to expand...

Thanks for the information. As you can see, it's quite different to your initial posting of your line being a yoyo.

http://www.plugg.co.za/ is not accessible at the moment.
Click to expand...

I will have a look whether they had an issue with the web service for Plugg website. Do you have any other sites besides that, that you are unable to access. It is just a case of the sites not loading or not resolving?

Your trace to Plugg looks fine, the website is behind a firewall hence why the last few hops looks like its not responding.

we have logged a support call.
Click to expand...

Great. If you could PM me your username, Ill follow up with support.
 
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janitor@plugg said:
Thanks for the information. As you can see, it's quite different to your initial posting of your line being a yoyo.



I will have a look whether they had an issue with the web service for Plugg website. Do you have any other sites besides that, that you are unable to access. It is just a case of the sites not loading or not resolving?

Your trace to Plugg looks fine, the website is behind a firewall hence why the last few hops looks like its not responding.



Great. If you could PM me your username, Ill follow up with support.
Click to expand...

Seems I owe you an apology... it's a probably a telkom issue, I've logged in with Mweb and am still getting pathetic speeds (though better than plugg)...
2551929867.png


Phoned telkom and logged a fault.

Line seems fine:
Bandwidth Down/Up(kbps) 10015 / 1023
SNR Margin Down/Up(dB) 18.5 / 6.0
Attenuation Down/Up(dB) 26.0 / 13.5
Power Down/Up(dBm) 17.0 / 12.3
CRC Down/Up 0/ 8
FEC Down/Up 0/ 0
HEC Down/Up 0/ 0
 
WoDotNant? said:
Seems I owe you an apology... it's a probably a telkom issue
Click to expand...

Could you still PM me your username as I would like to see which exchange you are connecting to as I would like us to follow up with Telkom regarding congested exchanges around the country such as Bellville (western cape)
 
PM sent, Telkom fiddled and it seems we're back again.
Plugg consistently fast after hours right now.
 
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I'm still on 1.6mb/s on my 4mb line for almost 2 weeks now. Both international and local is oddly at the same d/l speed.
 
Hi Janitor

I have two questions for you please

1. Can you please explain the IS 10day rolling windows for downloads and how it effects users?
2. What are the FUP thresholds for 1mb,2mb and 4mb uncapped.

I ask because I would like to remain within acceptable usage and not have my line shaped into the ground. Having said that, Id also like to download some goodies... thats why I bought uncapped in the first place.

thanks, appreciate the answers :)
 
techead said:
Hi Janitor

I have two questions for you please

1. Can you please explain the IS 10day rolling windows for downloads and how it effects users?
2. What are the FUP thresholds for 1mb,2mb and 4mb uncapped.
Click to expand...

I think the Janitor is going to blow a gasket if he has to answer this question again in the thread. Please see his reply here (click on the double arrow):

janitor@plugg said:
Howdy...
Click to expand...

Hopefully that answers your questions.

From what I understand, doing for example 30GB (This is not a hard figure, it all depends if this figure puts you in the top 20% of users) during Business- and After-hours (ie non Off-Peak, see his post for the exact times of the 3 time bands) in a 10 day rolling period would get you throttled to the max (I'm speaking from experience because I had this treatment), but doing for example in excess of 100GB during off-peak hours in a 10 day rolling period is considered fair and you won't get throttled.

Hope that helps.
 
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rogerwe said:
I think the Janitor is going to blow a gasket if he has to answer this question again in the thread. Please see his reply here (click on the double arrow):

Hopefully that answers your questions.

From what I understand, doing for example 30GB (This is not a hard figure, it all depends if this figure puts you in the top 20% of users) during Business- and After-hours (ie non Off-Peak, see his post for the exact times of the 3 time bands) in a 10 day rolling period would get you throttled to the max (I'm speaking from experience because I has this treatment), but doing for example in excess of 100GB during off-peak hours in a 10 day rolling period is considered fair and you won't get throttled.

Hope that helps.
Click to expand...

Ok, perhaps that explains why my line is so DOG slow right now again. Yesterday I blamed Telkom and for some reason after some work on the system it came right, today we are right back to square one. I used to do 400+Gb a month on Mweb without being throttled, there's NO way it's possible on Plugg if there's a threshold of 30Gb in 10 days.
I've done around 50Gb on plugg this month and it is DOG slow right now... speedtest.net doesn't even load properly.

Who else is there to try? I think I've just realised that this is a budget service and not suitable for my needs. I've been waiting for the speedtest page to load while typing this message and it's still not up.

I'll post the speedtest as soon as it's up.
Seems i'm getting configuration load failures on speedtest - I can't even test the line speed it's so bad.
 
WoDotNant? said:
Ok, perhaps that explains why my line is so DOG slow right now again. Yesterday I blamed Telkom and for some reason after some work on the system it came right, today we are right back to square one. I used to do 400+Gb a month on Mweb without being throttled, there's NO way it's possible on Plugg if there's a threshold of 30Gb in 10 days.
I've done around 50Gb on plugg this month and it is DOG slow right now... speedtest.net doesn't even load properly.

Who else is there to try? I think I've just realised that this is a budget service and not suitable for my needs. I've been waiting for the speedtest page to load while typing this message and it's still not up.

I'll post the speedtest as soon as it's up.
Seems i'm getting configuration load failures on speedtest - I can't even test the line speed it's so bad.
Click to expand...

You must be having exchange issues or something. I have been with Plugg since Nov last year after Afrihost's MTN debacle.
This is my usage so far bearing in mind I do the responsible thing and download off peak but still have speed during peak if I need it and I haven't been throttled/shaped once:

4Mb Uncapped
Nov - 153GB
Dec - 428GB
Jan - 360GB
Feb - 130GB
Mar - 76GB and counting

The only way to tell if its exchange problems is to buy 1GB from another ISP preferably on a different backbone and test.

EDIT: I wouldn't waste your time with trial accounts as they are recycled apparently and could have shaping applied.
 
wingnut771 said:
You must be having exchange issues or something. I have been with Plugg since Nov last year after Afrihost's MTN debacle.
This is my usage so far bearing in mind I do the responsible thing and download off peak but still have speed during peak if I need it and I haven't been throttled/shaped once:

4Mb Uncapped
Nov - 153GB
Dec - 428GB
Jan - 360GB
Feb - 130GB
Mar - 76GB and counting

The only way to tell if its exchange problems is to buy 1GB from another ISP preferably on a different backbone and test.

EDIT: I wouldn't waste your time with trial accounts as they are recycled apparently and could have shaping applied.
Click to expand...

I've switched to Mweb and all is well again. Note that there are 8 people using the line when I did this so interpolate the speed test result.

2554188530.png

Plugg issue, not exchange. Unfortunately I can't afford to use the line after hours - we run an office. It's clearly just not suitable for what I need it for.

Janitor, I pm'd you my details yesterday, you said you would follow up, I also took the time to phone and report it. I haven't heard back from anyone yet. Please take another look your side for me. I've unplugged plugg and connected to Mweb as we have to work.
 
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