Prepaid Electricity Fees

[goocreations]

I moved into a new place with a new prepaid metering company.

After purchasing electricity a few times, I noticed that the kWh I receive is always exactly 5% below the amount I pay for. This includes the new Eskom tariff increase, 15% VAT, and the fee my bank charges me when buying prepaid.

I contacted the prepaid metering company, but their reply is evasive. Is a 5% fee by a prepaid company normal? Are there any laws that restrict how much a prepaid company can charge customers?

 

[Gtx Gaming]

I moved into a new place with a new prepaid metering company.

After purchasing electricity a few times, I noticed that the kWh I receive is always exactly 5% below the amount I pay for. This includes the new Eskom tariff increase, 15% VAT, and the fee my bank charges me when buying prepaid.

I contacted the prepaid metering company, but their reply is evasive. Is a 5% fee by a prepaid company normal? Are there any laws that restrict how much a prepaid company can charge customers?

It is 3rd party one linked to a main meter. Like citiq etc, then yes there additional fees