Pro ADSL line advice needed. Telkom can't resolve problem

ichigo said:
Finally broke again last night and was resyncing all the time and went down also 25 mins ago and giving these SNR with a higher than usual Attenuation.

ADSL Link Downstream Upstream
Connection Speed 4096 kbps 512 kbps
Line Attenuation 12.0 db 5.0 db
Noise Margin 32.6 db 11.0 db
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Don't feel alone. My is also still effed. They just can't seem to resolve it no matter how many technicians they send.
 
DarKWateR said:
Don't feel alone. My is also still effed. They just can't seem to resolve it no matter how many technicians they send.
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yep they called again today and murphy's law it is working fine again and no noise on the line.

sometimes I think I am imagining it until my Gran or Mom says the line is noisy they can't hear the other person.
 
ichigo said:
yep they called again today and murphy's law it is working fine again and no noise on the line.

sometimes I think I am imagining it until my Gran or Mom says the line is noisy they can't hear the other person.
Click to expand...

Yeah Telkom guy was here, fiddled with the cables outside and left. After he left I discovered that the phone line in the main house was dead. Luckily I had his email.

He came today to fix that and also left his Billion router here because he believes my router (which is already a replacement itself) could be the problem.

Obviously 30 mins after he left I already experienced 2 disconnects and a 3rd one a few minutes ago. Will send him the router log tomorrow morning. So nope, not the router.
 
DarKWateR said:
Yeah Telkom guy was here, fiddled with the cables outside and left. After he left I discovered that the phone line in the main house was dead. Luckily I had his email.

He came today to fix that and also left his Billion router here because he believes my router (which is already a replacement itself) could be the problem.

Obviously 30 mins after he left I already experienced 2 disconnects and a 3rd one a few minutes ago. Will send him the router log tomorrow morning. So nope, not the router.
Click to expand...

I've read your thread, this to me sounds like there's water getting into the wires somewhere. I had a problem sounding just like yours for about 3-4 weeks in February. It drove me insane since I tried alternate routers, alternate ISPs, 4 techies all with Murphies Law syndrome. Line worked okayish while they were there, albeit all the packet loss that was going on... web pages could still load while gaming was impossible.

Long story short, I followed the cable along the wall of my house which eventually landed up in a manhole in my own driveway. I opened the manhole and low and behold there was a bunch of exposed wires sitting in the mud. Hint: one of those was my adsl line. It made sense to get the wire out of the water but I also had to cut, strip and re-wire it, then i protected it with about half a roll of insulation tape. At this point all I could think was screw waiting for yet another telkom techie. All those random intermittent drops, and packet loss issues vanished never to return. You need to trace you line as far as you can and check for exposed joints.

Otherwise I've heard alarm systems and electric fences can cause interference especially if the electric fence is arcing. If your adsl line is running next to other cables like alarm systems or microwaves this could cause the interference. Try and think if anything like that changed recently.

Good luck!
 
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Alexcon said:
I've read your thread, this to me sounds like there's water getting into the wires somewhere. I had a problem sounding just like yours for about 3-4 weeks in February. It drove me insane since I tried alternate routers, alternate ISPs, 4 techies all with Murphies Law syndrome. Line worked okayish while they were there, albeit all the packet loss that was going on... web pages could still load while gaming was impossible.

Long story short, I followed the cable along the wall of my house which eventually landed up in a manhole in my own driveway. I opened the manhole and low and behold there was a bunch of exposed wires sitting in the mud. Hint: one of those was my adsl line. It made sense to get the wire out of the water but I also had to cut, strip and re-wire it, then i protected it with about half a roll of insulation tape. At this point all I could think was screw waiting for yet another telkom techie. All those random intermittent drops, and packet loss issues vanished never to return. You need to trace you line as far as you can and check for exposed joints.

Otherwise I've heard alarm systems and electric fences can cause interference especially if the electric fence is arcing. If your adsl line is running next to other cables like alarm systems or microwaves this could cause the interference. Try and think if anything like that changed recently.

Good luck!
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Have no electric fence or alarm and the cables run overhead next to the road to the UMC box down the road so will have to walk down and check it.
 
Well it seems like Telkom has now finally declared my problem unfixable.

After months of testing and 12 technicians later, the conclusion from their side is that their is most likely a problem at central itself. Seems like other people are experiencing similar problems. The replace the gear and fix the problem will cost godly amounts of money. It's not going to happen soon if ever.

So the bottom line is I'm pretty much stuck with this or I have to move to 3G.

Great.
 
DarKWateR said:
Well it seems like Telkom has now finally declared my problem unfixable.

After months of testing and 12 technicians later, the conclusion from their side is that their is most likely a problem at central itself. Seems like other people are experiencing similar problems. The replace the gear and fix the problem will cost godly amounts of money. It's not going to happen soon if ever.

So the bottom line is I'm pretty much stuck with this or I have to move to 3G.

Great.
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damn.. that's rough...

Please try out Bitco. If you have line-of-sight, they could literally save you. Have a little read through this thread.
http://mybroadband.co.za/vb/showthread.php/609204-BitCo-Consumer-Review
 
Since electricity came back on my ISP Telkom won't connect.

Edit: Restarted the router and now it won't sync :p
 
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ichigo said:
Since electricity came back on my ISP Telkom won't connect.

Edit: Restarted the router and now it won't sync :p
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You really need to move away from Telkom where possible.
I've personally migrated my line over to Crystal Web as well as my ISP account and could not be any happier.
They hunt down problems for you... you never have to call Telkom again. Imagine that.
http://www.crystalweb.co.za/

Check out their thread.
http://mybroadband.co.za/vb/showthr...l-Web-ADSL-performance-feedback-thread-Part-2
If you do end up choosing to go with them feel free to pm me for a referral code :D
 
Alexcon said:
You really need to move away from Telkom where possible.
I've personally migrated my line over to Crystal Web as well as my ISP account and could not be any happier.
They hunt down problems for you... you never have to call Telkom again. Imagine that.
http://www.crystalweb.co.za/

Check out their thread.
http://mybroadband.co.za/vb/showthr...l-Web-ADSL-performance-feedback-thread-Part-2
If you do end up choosing to go with them feel free to pm me for a referral code :D
Click to expand...

Unfortunately I am stuck with the Telkom black friday deal.
 
Hooray, I mean boo, my Telkom line has no dial tone anymore and Adsl won't sync anymore so hope it stays like this so they can finally fix my intermittent fault.
 
Have you replaced ALL the internal house wiring? If you do, suggest use twisted pair. It is 0.6mm and picks up less interference

This solved my ADSL problem once and for all
 
Quite irritating they want to charge me for the callout cause they finally decided to pitch up today after the line came up yesterday and say nothing is broken.
 
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