Problems with Bandwidth Usage Report emails: zilchlicates, duplicates, triplicates...

[ic]

Still not a single email, what gives WBS?

[apart from my bank account giving WBS money all the time]

 

[ic]

Well I still have not received a single email from WBSMobile.co.za or any other flavour of WBS email address, so still nada/zilch/zero bandwidth usage reports...

 

[jmn]

What amazes me is that the 2nd one often arrives 12 - 15 hours after the 1st although it's apparently been sent within 5 minutes of the 1st one, and specifically that the delay happens on mailspool.ops.uunet.co.za. Today I've received 3, one from yesterday (the 2nd one) at about 01:00.

 

[ic]

And so WBS' incompetence continues...

 

[Kei]

I am still getting triplicates, although the frequency of such mail has decreased to once a day

 

[MrH]

I seem to be back to one report today.

Besides that the connection has been crawling since lastnight.

 

[nocilah]

i got two today... pretty much saying the same thing

 

[ic]

I finally received an email this evening, however the usage is off by about 300MB from what it should be...

Date: 09:24 PM SAST, 06/07/2005
From: helpdesk@wbsmobile.co.za

Correction that was the latest one, there was another earlier [identical content, different time] one as well [i.e. I finally have moved from zilchlicates to duplicates...]

Date: 06:15 PM SAST, 06/07/2005
From: helpdesk@wbsmobile.co.za

 

[Jerry]

don't know if it was coincidence, but my bandwidth report only came through once I logged onto wbs & looked at the bandwidth meter...

 

[ic]

don't know if it was coincidence, but my bandwidth report only came through once I logged onto wbs & looked at the bandwidth meter...

I had no choice but to login via helpdesk.wbs.co.za, and it still didn't send me usage report emails, however I did get 2 last night for the first time since 2005-05-25...I wonder if I will get 0||2||3 today...

 

[MrH]

Seems I spoke too soon about one for yesterday as I just recieved one more for yesterday a few min ago.

Also recieved two for today one at 13:12 and the second about 1hr later, but they both had the same time stamp.

Only thing I can think of is that they know not what they are doing.

I am normally connected 24/7 but I tried disconnecting to see if it would help but it did not make any difference.

Just recieved the third report for today.

Make that four for today and counting.....

 

[RichardG]

even so I am not 100% sure the bandwith monitor is accurate I myself have noticed a gap between what DU Meter says and the one at WBS especially when downloading large files (I connect, check the bandwith manager then download the file add the file size to the figure i saw when i connected at the bandwith manager, compare to DU Meter and notice a 200MB gap)

.

It aint accurate you 100 % right, I downloaded one day 300 meg and it just showed i downloaded 40 meg

 

[jmn]

I've now been changed from duplicate reports to zilchlicate reports Last two were on Monday (20th)

 

[ic]

I decided to proactively solve this and other problems I experience with WBS' implementation of iBurst, by reapplying for Telkomonopoly's ADSL & waiting all over again...

 

[jmn]

Probably a good time to get rid of the modem (if purchased) while they still exist
Hope MTN comes up with something reasonable soon, want to stay away from Hellkomonopoly or direct associates

 

[Kei]

As soon as I got capped, the bandwidth reports stopped-

now today I've received two duplicates in rapid succession. The e-mail address is no longer helpdesk@wbsmobile.co.za it is now noreply@wbsmobile.co.za

 

[ic]

As soon as I got capped, the bandwidth reports stopped-

now today I've received two duplicates in rapid succession. The e-mail address is no longer helpdesk@wbsmobile.co.za it is now noreply@wbsmobile.co.za

Exact same here - nothing after I was capped [actually dumb not to send and email saying you are capped & that's why your speed is cr@p - would save a few calls to the Helpdesk...] then 1 from noreply...

 

[MrH]

Kei, the exact same thing happened with my bandwidth reports and email...

Besides that all seems to still be working fine since i got capped on Monday.

All the problems I see in the forum does not seem to be affecting CT, well at least not my connection so far.

 

[ic]

[post=243826]

major issues this morning with IBURST its crappy slow, im loosing data, and i cant even stream 702. WAKE UP IBURST!!! And I am no where near the end of my cap? Except for some strange reason, I am not recievin bandwidth reports.

I am going to recommned to everyone now STAY AWAY FROM WBS AND IBURST. DO NOT waste your money on them. Until such time as they start responsing, or actually putting out a decent usable service STAY AWAY!!!

[/post]I also haven't been getting Bandwidth Usage Reports, last one I received was on 2005-06-28, the fact is that WBS is simply incompetent & that is reason enough to cancel [if you can switch to carrier pigeons] - I have cancelled - my carrier pigeons will be known as HomeDSL192 from August...

 

[RichardG]

Best bet would be cancel those usage reports, I don't bother in getting them anyways there is no Detail. Like the IP that was used the amount and stuff like that. I received about 10 of those e-mails per day. then 3 then 2 then 1