Hi Handz
I'm sorry you are having so many issues. I can fully identify with the frustration of a machine arriving that's not working, and you are completely right in feeling frustrated! Receiving a machine that's not up to scratch reflects badly on us, and we definitely aim to give a better experience than you have had!
I think the problems you are experiencing are a result of one or both of the following factors:
1. The machine took a bump in transit. Unfortunately, this does happen! I've created a note on your order about the possibility of this having happened. Fortunately, in our experience machines handle a bump remarkably well, but if you have any hassles in the future we will take this into account
2. As mentioned to you previously via email, the first P5Q-SE motherboard we received for your system was DOA. The additional delay that this caused resulted in us shipping your machine in a rush, and I think we didn't test the fully built system with the new motherboard as thoroughly as we could have.
We are shipping you a replacement graphics card and replacement memory this afternoon, you should receive them later this week. If this does solve your problem we will then collect the faulty components, if it doesn't solve the problem we will send our couriers to collect the whole machine for you and sort it out.
Otherwise, just to clear something up for some of the other posters: we do not have any problem with our customers opening up their machines, as many of our customers are enthusiasts who want to be able to upgrade / tweak / etc. Obviously, if a component is physically damaged or incorrectly installed (don't forget the standoffs on the motherboard!) this will not be covered by the warranty, but just opening your machine does not automatically invalidate the warranty.
Regards,
Paul Johnston
I'm sorry you are having so many issues. I can fully identify with the frustration of a machine arriving that's not working, and you are completely right in feeling frustrated! Receiving a machine that's not up to scratch reflects badly on us, and we definitely aim to give a better experience than you have had!
I think the problems you are experiencing are a result of one or both of the following factors:
1. The machine took a bump in transit. Unfortunately, this does happen! I've created a note on your order about the possibility of this having happened. Fortunately, in our experience machines handle a bump remarkably well, but if you have any hassles in the future we will take this into account
2. As mentioned to you previously via email, the first P5Q-SE motherboard we received for your system was DOA. The additional delay that this caused resulted in us shipping your machine in a rush, and I think we didn't test the fully built system with the new motherboard as thoroughly as we could have.
We are shipping you a replacement graphics card and replacement memory this afternoon, you should receive them later this week. If this does solve your problem we will then collect the faulty components, if it doesn't solve the problem we will send our couriers to collect the whole machine for you and sort it out.
Otherwise, just to clear something up for some of the other posters: we do not have any problem with our customers opening up their machines, as many of our customers are enthusiasts who want to be able to upgrade / tweak / etc. Obviously, if a component is physically damaged or incorrectly installed (don't forget the standoffs on the motherboard!) this will not be covered by the warranty, but just opening your machine does not automatically invalidate the warranty.
Regards,
Paul Johnston
