Prophecy sold me a dud pc...

[sn3rd]

If the entire machine carries a warranty, u better not have broken any seals opening it up HDD should have one small cable (going to the mobo), and a 4 pin power cable (going to the PSU). If you don't know what you are doing, i wouldn't take sn3rd advise of playing with the ram, because i have seen many guys break ram chips trying to play with them and touching the goldpin goodness!! A bad experience with a company doesn't mean they suck, just means you had bad luck. I personally haven't used prophecy, but i hear A LOT of good things about them. Send it back, or if they have a store take it in.

And since you haven't spoken to them yet, you shouldn't be bashing the company. This is why sites like HelloPeter totally suck, as people post without actually looking into things!

4-pin power cable? Do SATA hard drives these days still come with molex power?? Haven't seen one in a WHILE

And I'm not suggesting playing with them. Simply trying different configurations

 

[Joe_M]

Hi.

I just got my pc from prophecy, now when i tried to install windows it says there's no harddrive installed...and i ordered 2gb of ram and there are 2 1gb in there but it only detects 1gb.

Im furious...they say they do testing before they ship it, how the F@#$ did they send a pc that doesnt even work??

Im getting my money back and never, ever using this crap establishment again.

I think everyone here is missing the point Handz bought a new PC that should have been tested and packaged properly for shipping and he now has a dud, if he fiddles with the unit, I bet you 50 bucks they going to say he broke it, My advice call them and tell to replace the unit with new one or refund your money but don’t open the unit and try and fix it yourself.

 

[SlyFly]

err .... am I stating the obvious here by saying that it seems it has no juice? I sense one moerse huge public apology to Prophecy coming up if that's the case

If the power cable isnt connected why should he apologise? If I buy a pre-build PC I would expect everything to be plugged in and everything, so I personally still think they are at fault...

Not everyone is clued up on PC's and PC suppliers need to take that into account...

 

[Joe_M]

If the power cable isnt connected why should he apologise? If I buy a pre-build PC I would expect everything to be plugged in and everything, so I personally still think they are at fault...

Not everyone is clued up on PC's and PC suppliers need to take that into account...

I Could not have said it better myself SlyFly I agree with you Prophecy should take responsibility for selling a dud unit , especially when almost all their business is done online and shipped with couriers.

 

[sn3rd]

I think everyone here is missing the point Handz bought a new PC that should have been tested and packaged properly for shipping and he now has a dud, if he fiddles with the unit, I bet you 50 bucks they going to say he broke it, My advice call them and tell to replace the unit with new one or refund your money but don’t open the unit and try and fix it yourself.

If the power cable isnt connected why should he apologise? If I buy a pre-build PC I would expect everything to be plugged in and everything, so I personally still think they are at fault...

Not everyone is clued up on PC's and PC suppliers need to take that into account...

Fair points...

 

[Mephisto_Helix]

But if that is the problem, it's far from being sold a dud PC as was the claim ..... by all means, if that isn't the problem and it's a dud, then call it a dud, but don't go off at a tangent before even speaking to them

 

[sn3rd]

But if that is the problem, it's far from being sold a dud PC as was the claim ..... by all means, if that isn't the problem and it's a dud, then call it a dud, but don't go off at a tangent before even speaking to them

The thing is, the PCs are supposed to be tested etc. If it turns out that the cable came out in transit, then fair enough.

But if not, then the cable wasn't even plugged it, meaning that they didn't conduct burn-in tests. And if they claimed they did, then that's not a good thing.

 

[Handz]

OK,

i got windows and everything installed....but

I cant get the ATI 4850 to work...at all...

When i install drivers, i reboot. As the XP screen goes away the screen turns off...wait a bit, turns on again with a white screen, then goes off again, then it says the GPU or something like that has recoverd from some error and that its not doing what the drivers tell it to do and it asks to reboot. If i do reboot then when it boots up after the XP loading screen it turns the monitor off again and does nothing.

Im at a loss here....

Oh and that happens with latest drivers and with driver CD that came with the card.

Im calling them 9am...im tired of trying now...its 3:50am.

 

[Messugga]

Hmmm...if the case is still open, have a look on the graphics card and just have a quick look to see if the graphics card also has a power cable running to it? It should be on the end opposite to the side with all the ports. Consule the card's manual, if you need to.

 

[killadoob]

I had one at a customer about 2 weeks ago that did just that. I am not sure how old it was but the point is that they do exist. Assuming that it will always show up could leave the poor guy restarting time after time without even going into the Window setup. Assumption is the mother of all f..kups.

BTW: You didn't perhaps get up on the wrong side of the bed this morning by any chance?

o lol abe soz man, didn't mean for the post to sound aggressive

 

[Necuno]

When i install drivers, i reboot.

that is bad when you are rebooting !!!

 

[Grimspoon]

You seem to be doing one hell of a lot of work on a "pre assembled" machine....

 

[diabolus]

I know Prophecy forums and Mybroadband forums kinda look the same , and they are easily mistaken....but why are you posting this here? I'm 99% certain Prophecy's forum will sort this out much easier...i mean there the shop owners is more likely to help as well...

 

[Handz]

Hmmm...if the case is still open, have a look on the graphics card and just have a quick look to see if the graphics card also has a power cable running to it? It should be on the end opposite to the side with all the ports. Consule the card's manual, if you need to.

i would read the manual if they actually sent it with the pc... im trying to phone them now. Its just ringing.

 

[Kloofvreter]

It should have two cables, one small cable connecting it to the motherboard and another which powers it. If it only has the one then it's not receiving power.

I believe SATA only uses one cable.

 

[d0b33]

I know Prophecy forums and Mybroadband forums kinda look the same , and they are easily mistaken....but why are you posting this here? I'm 99% certain Prophecy's forum will sort this out much easier...i mean there the shop owners is more likely to help as well...

I agree, I usually get my issues(nothing major yet) resolved instantly.

i would read the manual if they actually sent it with the pc... im trying to phone them now. Its just ringing.

Yeah don't touch the PC, it should work out the box without configuring, send it back.

I believe SATA only uses one cable.

No 2, power and SATA data.

 

[bekdik]

You say you installed windows. How did the machine suddenly detect the drive?

 

[Handz]

You say you installed windows. How did the machine suddenly detect the drive?

After i installed windows it wsnt detected.

Ok im gona try taking card out and poutting it back in and the power cabl too. I called them now, they said if it doesnt work they will deliver me a new card.

Ok ill chat again later.

I must say though, they very helpful on the phone +1 to them

 

[Abe]

You say you installed windows. How did the machine suddenly detect the drive?

Because he plugged in the power to the drive. From the sounds of it this machine took a nasty bump in transit. Maybe it's a good idea to send it back just in case. So far it sounds like RAM, HD power and Video power all got disconnected.

Although one option is that they replaced the PSU just before shipping and did not connect everything properly, just did a quick boot to see if it started.

 

[bekdik]

Because he plugged in the power to the drive. From the sounds of it this machine took a nasty bump in transit. Maybe it's a good idea to send it back just in case. So far it sounds like RAM, HD power and Video power all got disconnected.

Although one option is that they replaced the PSU just before shipping and did not connect everything properly, just did a quick boot to see if it started.

can't disagree with that. I just wish people developed a little more patience. In this case, it would have been better to have waited for the shop to open before fiddling, which in most cases would invalidate any warranties.

It also would be better for formites to desist from attacking companies for alleged incompetence prior to the company having been given a chance to respond.

We have no proof that the purchaser did not open the case and start fiddling around prior to even switching on.

No I have absolutely no links to the company concerned, just too many years of observing fiddlers break things they don't understand and then blame all and sundry for their problems.