I am currently with Axxess but their service has gone downhill so I have decided to change ISP.
I gave them the one month notice, they confirmed and stopped our service immediately.
Does it usually work like this with a ISP to stop your service the moment you give them a months notice and then you have to be without internet for a month and there is nothing you can do about it?
I can live with the daylight robbery where I have to pay for another month before I can get rid of an ISP, but I don't see why we should have no service for that month.
I have mailed vumatel to hear if I can change to the new ISP in the meantime and their reply is:
"Hi
We Have the Cancellation on our side till the 1 of May."
That's it, nothing more nothing less.
Is this standard procedure?
I gave them the one month notice, they confirmed and stopped our service immediately.
Does it usually work like this with a ISP to stop your service the moment you give them a months notice and then you have to be without internet for a month and there is nothing you can do about it?
I can live with the daylight robbery where I have to pay for another month before I can get rid of an ISP, but I don't see why we should have no service for that month.
I have mailed vumatel to hear if I can change to the new ISP in the meantime and their reply is:
"Hi
We Have the Cancellation on our side till the 1 of May."
That's it, nothing more nothing less.
Is this standard procedure?