R40 000 acount

Antonf said:
In other words, the "limit lock" is as worthless as t!ts on a goose...

Ridiculous if you think about it. I have this system to prevent you from spending too much, but if it doesn't work, Toughski *****ski, you pay.

If I walk into the butcher shop and ask for R100 worth of biltong and the guy pile R150 worth of biltong on the scale he will have to give it to me, even though I have only R100 on me?
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There are times in life where one cannot use an apple and a pear in the same example Anton, this would be one of them- which is why the terms and conditions are sent and have to be signed first afore they load the service.
I remember 3 years back when i was still working in the call centre and i had faxed through the limit application, client sends it back and he has crossed out a couple of terms. Now i couldve been lazy and just said ah whatever and loaded the limit regardless, but as it turns out this one client would come to complain about the service at a later stage so its a good thing i contacted him back and advised that the terms are not negociable (sent him another form to fill out).
We do not force one to load the service, same can be said about taking out the contract.
 
What slays me though is this query- so the OP says that the account is R2000pm. Now the bill is R40 000- how was he allowed to ring up that kind of bill over a span of 20 months? (only logic i could fit to this):confused:
 
Antonf said:
I didn't say that...
Don't you just love these one-sided, non-negotiable contracts!
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Well think about it- if a contract was meant to be flexible we would all be screwed, if the clauses regarding our bank accounts were flexible the bank could take what money they want and when you question it they say: "but hey, have a heart"
Just a stupid example but you get my drift im sure.
 
snakepit said:
Well think about it- if a contract was meant to be flexible we would all be screwed, if the clauses regarding our bank accounts were flexible the bank could take what money they want and when you question it they say: "but hey, have a heart"
Just a stupid example but you get my drift im sure.
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I didn't say that!

I can check my bank balance in (just about) real time, so I know what I'm in for in terms of overdraft interest - the bank doesn't hide my balance until the end of the month (or the next month) and then spring a surprise on me...

You write a cheque that takes your balance over the agreed limit and it bounces. End of story.

Banks (with one notable exception) actually use some of their revenue to put proper systems in place.

Why must the customer/client be screwed because the service provider's billing system is up to shyte?

If it was the other way round cell phone companies would have ensured that they have proper systems in place. That's why their prepaid systems work (just about) in real time.
 
Antonf said:
I didn't say that!

I can check my bank balance in (just about) real time, so I know what I'm in for in terms of overdraft interest - the bank doesn't hide my balance until the end of the month (or the next month) and then spring a surprise on me...

You write a cheque that takes your balance over the agreed limit and it bounces. End of story.

Banks (with one notable exception) actually use some of their revenue to put proper systems in place.

Why must the customer/client be screwed because the service provider's billing system is up to shyte?

If it was the other way round cell phone companies would have ensured that they have proper systems in place. That's why their prepaid systems work (just about) in real time.
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Looks like everyone's misquoting you today :D
 
It would have been rude to call your example "stupid", fortunately you called it "stupid", and I couldn't agree more!

Likewise, yebocan said the soft lock "would be a nice service, to assure clients, you will not be able to overspend" and then "Typical South African Business Practice, we screw up, you have to pay up"

Nobody "misquoted" me, I'm just very happy that so many people agree with my sentiments!
 
This case is strange - I am with MTN and they impose a credit limit (as per the new credit act) and I am blocked when I reach that rand credit limit... It would be possible to pass the limit, but only by about 24hours.
 
MTN do not care about limits (as per theyre T&C they cannot guarrantee it) I also have a limit and for a few months they have charged up to 7000X over that limit. MTN is above the NCA.
 
ash333 said:
MTN do not care about limits (as per theyre T&C they cannot guarrantee it) I also have a limit and for a few months they have charged up to 7000X over that limit. MTN is above the NCA.
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Signing a data contract seems to be one of the riskiest things anyone can do, VC or MTN...

PPDBs is the ONLY way to go
 
Again, it should [or is, last i checked] be ILLEGAL for MTN to provide you more credit than you can LEGALLY afford according to the national credit act. I could swear i read somewhere in that law that if a bank/finansial servide provider [such as MTN] gives you credit IRRESPONSIBLY, the act can step in and protect the consumer and force the particular provider to take some form of blame.

This is no different than having a legal limit of R10k on your credit card and ABSA allowing you to overspend that limit to R40k and then going "oops, our credit card limit check does not work, pay up...and we're asking you 21% interest while you're at it".

Surely, you can go to the NCR and say MTN is allowing you more credit than you can legally afford or pay back.......? Maybe you end up paying it back anyhow, but i think MTN should also take part of the blame for it.

Putting a "the system do not work" clause in your terms and conditions, do not suddenly absolve you from the law does it?
 
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I logded several compliants - they (MTN) just don not respond.
 
Here is the best solution:

Don't pay!

Lodge a complaint with your reason why the bill is wrong, then state your reasons.

For example, if you are on a farm... do you get 3.6mbps broadband? or 384? or even 100?

IF you can prove the pc that used it was secure, and or the line speed is too slow to download the roughly 20GB needed for that bill they will drop it and apologize.

A friend had his business phone checked out by their billing department after being charged over 20k for the 3rd month. They in the end paid back over R67000 in billing errors....
 
The fact that MTN failed to inform us that the data counter if faulty and that we should use our own counter is a breach of the law.
Never mind the fact that MTN on a public forum stated that they have a billing problem since April. I have a copy of this for my possible litigation. But I don't think it it will come to this.
My personal opinion is that they are abiding time for those outstanding high bills to be paid and then write off the bills of those who are more vigorous in their opposition to paying. This is the only way to fix this mess.
 
If u use it...u pay 4 it..stop blaming and crying foul for your abuse.
 
whipper said:
If u use it...u pay 4 it..stop blaming and crying foul for your abuse.
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In this sentence two letters make the world's difference:
If u use it... your abuse
The "use" is (maybe) a statement of fact.
The "abuse" however is an opinion...
 
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davemc said:
I still fail to understand how on earth it is possible that these companies that rake in billions in profit every year simply cannot provide decent bandwidth usage monitoring facilities.
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Much of that profit comes from not having these limiting options trigger in real time. I understand this perfectly.

Do you think a Mafioso thug will stop selling you drugs on credit knowing well that you will have to pay at the end of the month (or have your house repossessed)? ;)
 
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