Rain 5G Help

I

ImSoKris

New Member
Joined
Sep 25, 2020
Messages
9
Reaction score
1
Hi,

new to the site, I have tried looking for a solution, but I'm at a loss. I have had Rain 5G for quite a while now and I am really happy with it, however over the last month or so I have had an issue.

My internet works perfectly over ethernet but wirelessly does not. The phones in the house have an exclamation next to the WiFi bar and say the internet may not be available. No settings were changed, So I'm really at a loss for what to do. What's even weirder is the fact that it is completely intermittent.

Any help would be greatly appreciated.
 
ImSoKris said:
Hi,

new to the site, I have tried looking for a solution, but I'm at a loss. I have had Rain 5G for quite a while now and I am really happy with it, however over the last month or so I have had an issue.

My internet works perfectly over ethernet but wirelessly does not. The phones in the house have an exclamation next to the WiFi bar and say the internet may not be available. No settings were changed, So I'm really at a loss for what to do. What's even weirder is the fact that it is completely intermittent.

Any help would be greatly appreciated.
Click to expand...
Are you connecting through 2.4Ghz or 5Ghz to the router?

Are there any other WIFI devices interfering (a MIFI router, neighbour's router or such)?
 
netstrider said:
Are you connecting through 2.4Ghz or 5Ghz to the router?

Are there any other WIFI devices interfering (a MIFI router, neighbour's router or such)?
Click to expand...
Don't think there are any other routers interfering, I can post a screenshot of my WLAN settings if need be, but I am connected via 2.4ghz
 
Perhaps try changing the channel, should be on auto by default. You could also attempt changing the bandwidth (20Mhz)
 
when you restart the router the phones connect again? - normally the exclamation mark is due to phones not getting ip or internet throught the wifi connection.
 
nad_isa said:
when you restart the router the phones connect again? - normally the exclamation mark is due to phones not getting ip or internet throught the wifi connection.
Click to expand...
When I restart sometimes it will work, other times the phones won't even pick up the router anymore for a while. This is despite the fact that the router says WiFi is solid.
 
I had this issue about a month ago. It turns out Rain upgraded the routers remotely which messed up the WAN for the people that had customized the settings. Get hold of the dude from Rain on the forums and h should sort you out. Either that or open a ticket on their site.
 
try and run wifi analyzer to check for inteference and adjust channel and width settings as per above.
 
Nqindi said:
I had this issue about a month ago. It turns out Rain upgraded the routers remotely which messed up the WAN for the people that had customized the settings. Get hold of the dude from Rain on the forums and h should sort you out. Either that or open a ticket on their site.
Click to expand...
I figured as much because that's about when my problems started. Can someone give me the name of this dude from rain
 
is there a way to factory reset the router settings? will that even help?
 
ImSoKris said:
is there a way to factory reset the router settings? will that even help?
Click to expand...
Yes, you should be able to do that either via the browser or with a button on the router itself (might be a pinhole button).

Which router is it?
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X