Rain customer support Help!!!

It appears Rain has gone bad. There are dozens of negative comments about Rain posted on Hello Peter this month and they all concern zero customer support for new customers. Rain does not even contact customers within the 48 hours they say they will and has disabled their customer support incoming telephone line yet continues to invoice new subscribers. This makes it difficult to cancel your service which of course is deducted from your credit card each month. Their online RICA system is not functioning properly but their online invoicing certainly still works well. Check Hello Peter and you will see they are not even responding to recent complaints to their customers there either. Something has changed at Rain.
 
Anyone know if RAIN 4G supports VOIP?
Emailed support 3 times, but no response, also sent PM to rain_mobile
Freshphone don’t know
 
@rain_mobile I’ve cancelled my 24/7 sim (still have my other sims active) at the beginning of last month, received cancellation email that it will be terminated at the end of July but I was billed for this month. I’ve emailed several times and tried to contact you via twitter. I cannot find a number on the website to call through so can you please help me get my refund.
 
Robinski said:
It appears Rain has gone bad. There are dozens of negative comments about Rain posted on Hello Peter this month and they all concern zero customer support for new customers. Rain does not even contact customers within the 48 hours they say they will and has disabled their customer support incoming telephone line yet continues to invoice new subscribers. This makes it difficult to cancel your service which of course is deducted from your credit card each month. Their online RICA system is not functioning properly but their online invoicing certainly still works well. Check Hello Peter and you will see they are not even responding to recent complaints to their customers there either. Something has changed at Rain.
Click to expand...
Hi Robinski

It has been really crazy with the Covid/lockdown phase but we are working on assisting every query timeously.

May i ask if there is a query i could assist you with ?
 
Lee-Roy123456 said:
I too am trying to get a hold of rain but they are adamant about giving their customers poor service it would seem, No one responding to emails, No one in the call centre, Funny how you guys could call me to ask me to try out your product but when i want to return the product because of its poor peformance then i cant seem to get a response.
Click to expand...
Hi Lee-Roy123456

Please advise how it is i can be of assistance ?
 
Hi it’s been days now been trying to get hold of rain customer service but it seems like I’m talking alone there
I need help with my puk number please help
 
JoE said:
@rain_mobile I’ve cancelled my 24/7 sim (still have my other sims active) at the beginning of last month, received cancellation email that it will be terminated at the end of July but I was billed for this month. I’ve emailed several times and tried to contact you via twitter. I cannot find a number on the website to call through so can you please help me get my refund.
Click to expand...
Hi JoE

Please note that we bill in arrears, you cancelled your sim in July the cancellation takes effect on the 1st of August as well as your last bill, hence the charge.

Sorry for any and all inconvenience.
 
Kagiso@1 said:
Hi it’s been days now been trying to get hold of rain customer service but it seems like I’m talking alone there
I need help with my puk number please help
Click to expand...
My apologies about that Kagiso@1, drop me a PM with your email address linked to the rain account i will get it for you.
 
rain_mobile said:
Hi Robinski

It has been really crazy with the Covid/lockdown phase but we are working on assisting every query timeously.

May i ask if there is a query i could assist you with ?
Click to expand...

OMW @rain_mobile isn't a bot ;) first responses ive seen in a long while without out the" i apologise please drop me a PM"
 
Even PM'ing here gets you no where.
Been down that road, pathetic service.
Blaming Covid situation for lack of customer service is just passing the buck.
 
Yes customer support is very pathetic. We have logged three tickets. First problem is that you cannot see on the site the tickets you logged and second is that we have logged this long ago and to date no response whatsoever.
1st ticket - 8 July 2020 - 1955321
2nd ticket - 3 August 2020 - 2261372 (due to no response on above ticket)
3rd ticket - 12 August 2020 - 3003126 (due to no response on above tickets)

This is because we believe that we received a secondhand/repaired/refurbish router because the seal was broken on the Huawei box when we opened the brown packaging box. Every time we run a speed test, the router reboots itself.
 

Attachments

  • Rain box.jpeg
    Rain box.jpeg
    30.3 KB · Views: 12
Hi Guys. Anybody know how to contact rain customer support? I want to re-activate my SIM but it’s their chat function is nowhere to be found on the site and can’t locate any sort of phone number.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X