Rain customer support Help!!!

@rain_mobile, I want to get a sim for the 4G 24/7 R470/pm. The problem is that the site does not want except my address. And secondly how do you get the sim card to be sent to the nearest pick up point, i do not see any process on the website.
 
Hi Da_Saint,

Please note that we currently have a few ways to get a sim card delivered to you ASAP.
the fastest way is ordering one from MR Delivery which is at a cost of R1, next will be Take A lot website, next is getting one from Clicks store that has a Pargo counter and lastly, we have a sim card in MEN's and Woman health magazines


1595761589577.png
All the methods that I have mentioned above require you to activate your account via our Online RICA process which you will need the following documents :

1. S.A ID
2. Proof of address not older than 3 months.
3. the process is done via your smartphone as there is a requirement for selfies to be uploaded with a short video of yourself used as a live recognition.

Is the alternative doesn't suit your needs and you still want to order from our website, please send me a DM with your number so that I can have an agent call you and assist you with delivery.

thanks
 
rain_mobile said:
hi

Hi Ards,

please refrain from sharing your details on this public platform.

Please click on our profile and start a conversation with your details.

Thanks.
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Hi Team, Internet speeds still reaching 50 Mbps on a premium line. 5G Light is Green, 4G Light is Blue.

This is not lekker when you paying the premium price for higher speeds and getting no where.
 
Ards said:
Hi Team, Internet speeds still reaching 50 Mbps on a premium line. 5G Light is Green, 4G Light is Blue.

This is not lekker when you paying the premium price for higher speeds and getting no where.
Click to expand...
Please pm your email address linked to your rain account
 
Morning Rain,

Still no response from Arnold, and still no internet.

Please advise if cancelled with immediate effect, so I know where I stand.

This is absolutely ridiculous.

I cannot handle this anymore.

Please advise urgently.
 
i don't know why they don't have the pin and puk on your dashboard when you log into your profile online.
 
Kevinhochung said:
i don't know why they don't have the pin and puk on your dashboard when you log into your profile online.
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Hi Kevinhochung

Sorry about the inconvenience, this is something we are looking into providing to you in a more simpler way , for now i need you to please PM me your email address linked to your rain account.
 
rain_mobile said:
Hi Kevinhochung

Sorry about the inconvenience, this is something we are looking into providing to you in a more simpler way , for now i need you to please PM me your email address linked to your rain account.
Click to expand...

<email address removed>
rain_mobile said:
Hi Kevinhochung

Sorry about the inconvenience, this is something we are looking into providing to you in a more simpler way , for now i need you to please PM me your email address linked to your rain account.
Click to expand...

<email address removed>
Good day. I've inserted my rain Sim into a Vodacom K4203-z USB modem. Changed the APN to rain, but still no service
 
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Hi Kevin

Please help with the PUK for +2781*******
 
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I have reactivated my sim on the 1st of August and today its the 7th without internet i have contacted support without responding can i be helped please
 
I have been waiting for my sim card over a month. Am done waiting I want to cancel the order and get my refund
 
Zamalambule said:
I have reactivated my sim on the 1st of August and today its the 7th without internet i have contacted support without responding can i be helped please
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Hi Zamalambule,

I'd like to apologies for the inconvenience caused.

Please PM me your email address linked to your rain account so i can follow up on your query.
 
smp69 said:
I have been waiting for my sim card over a month. Am done waiting I want to cancel the order and get my refund
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Hi smp69,

I do apologies for the inconvenience caused.

Please drop me a PM with your email address linked to your rain account for assistance.
 
rain_mobile said:
Hi Da_Saint,

Please note that we currently have a few ways to get a sim card delivered to you ASAP.
the fastest way is ordering one from MR Delivery which is at a cost of R1, next will be Take A lot website, next is getting one from Clicks store that has a Pargo counter and lastly, we have a sim card in MEN's and Woman health magazines


View attachment 881339
All the methods that I have mentioned above require you to activate your account via our Online RICA process which you will need the following documents :

1. S.A ID
2. Proof of address not older than 3 months.
3. the process is done via your smartphone as there is a requirement for selfies to be uploaded with a short video of yourself used as a live recognition.

Is the alternative doesn't suit your needs and you still want to order from our website, please send me a DM with your number so that I can have an agent call you and assist you with delivery.

thanks
Click to expand...
Hi. Can you please please please assist me with online RICA problems!!! How do I DM you my email address?
 
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