I purchased unlimited 4G 24/7 on the 10th of April. Rain dispatched it the following wee to RAMS and until this day I am waiting for the Sim arrival.
Firstly I received an SMS that RAM got the parcel and nothing happened until I went to track it of which it was said that RAM tried contacting me and I was unreachable (Which is a lie as I have never gotten any missed call from them).
The I called and a nice lady named Mbali assisted me and scheduled the parcel for the next day and she advised that the issue was with the address. I found this confusing because the tracker said they could not get hold of me. She then even updated the address to my alternative and advised the driver will call when they are coming for delivery.
This driver did not do as I was told, he called and told me that he does not deliver to my address and thus he will return with it. When I told him of the arrangement he did not give a toss. I told him I'd meet him at the original address in less than 5 minutes he told me he cannot wait and I was there in less than the time and the driver was not there. I asked if there had been a delivery for me and they told me no one came, which means the driver did not even bother delivering my parcel. He just called to confirm the address and told me he does not deliver to my address, so at this point it didn't matter which address was in question he would've just gave an excuse and ducked because.
I noticed that both occasions when my parcel could not be delivered the next day would be a holiday, so RAM give themselves an extra long weekend.
I called in numerous occasions trying to escalate the issue and some agent will make me hold for 10 to 15 minutes until the phone eventually cuts. Today again I called and I was transferred to the supervisor and I waited and once again the phone cut off.
I cancelled my contract with Telkom in favour of RAIN and now as a RAIN customer I have to deal with RAM?
I feel like RAIN does not have a feedback loop because you have to wonder why my SIM isn't online since I bought it a while back.
So, I can't escalate to RAM so, I don't even know if I should cancel my order.
Firstly I received an SMS that RAM got the parcel and nothing happened until I went to track it of which it was said that RAM tried contacting me and I was unreachable (Which is a lie as I have never gotten any missed call from them).
The I called and a nice lady named Mbali assisted me and scheduled the parcel for the next day and she advised that the issue was with the address. I found this confusing because the tracker said they could not get hold of me. She then even updated the address to my alternative and advised the driver will call when they are coming for delivery.
This driver did not do as I was told, he called and told me that he does not deliver to my address and thus he will return with it. When I told him of the arrangement he did not give a toss. I told him I'd meet him at the original address in less than 5 minutes he told me he cannot wait and I was there in less than the time and the driver was not there. I asked if there had been a delivery for me and they told me no one came, which means the driver did not even bother delivering my parcel. He just called to confirm the address and told me he does not deliver to my address, so at this point it didn't matter which address was in question he would've just gave an excuse and ducked because.
I noticed that both occasions when my parcel could not be delivered the next day would be a holiday, so RAM give themselves an extra long weekend.
I called in numerous occasions trying to escalate the issue and some agent will make me hold for 10 to 15 minutes until the phone eventually cuts. Today again I called and I was transferred to the supervisor and I waited and once again the phone cut off.
I cancelled my contract with Telkom in favour of RAIN and now as a RAIN customer I have to deal with RAM?
I feel like RAIN does not have a feedback loop because you have to wonder why my SIM isn't online since I bought it a while back.
So, I can't escalate to RAM so, I don't even know if I should cancel my order.
First world problems 