Rate Webafrica

Rate Webafrica based on value-for-money, network quality, and support.

  • Excellent

    Votes: 37 30.1%

  • Good

    Votes: 16 13.0%

  • Fair

    Votes: 22 17.9%

  • Poor

    Votes: 9 7.3%

  • Pathetic

    Votes: 39 31.7%
  • Total voters
    123
Always respond very quickly to queries and the network performance has always been good.

ISP: Web-Africa-Networks
Ping: 4ms
Download: 10.63Mbps
Upload: 4.98Mbps
Test your speed: http://speedtest.co.za
 
Quite strange how to different poles reflect such a major difference in public opinion. Rent a survey perhaps? :unsure:


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WEB AFRIKA IS THE BEST GUYS been with them for 2 yrs and they always get back to u always follow up and are great all round im paying r500 for a uncapped very steady 8 mEg fiber line...very happy all round WELL DONE GUYS....U ROCK
 

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I'm quite happy with them. They're not what they used to be, but then again they're also not as small as they used to be. Support has really taken a turn for the worst. I've been with them since, what is it, 2011? Had different products and, well, they all work. Their site is easy to work with and I like working with them. Was bummed when WAGE shut down, but eh, cest la vie.
 
Good service overall, but when dealing with their tech support I have received too many canned responses / standard copy-and-paste replies. As good as they may be, some of their service providers (like Telkom mobile) have let them down due to poor LTE network performance.
 
Telkom LTE with them and they don't seem to have a clue when the internet quality dips.

Their customer service is horrendous. They don't respond to tickets unless you message a few times. Pretty much with them because you can't get Telkom Uncapped LTE elsewhere without going through Telkom directly with 24 month contract
 
I have had WebAfrca for years. Have always been happy with their service and pricing. I have changed packages a few times due to financial issues but have always received excellent service
 
MagicMarq said:
Customer service is not something that this company is familiar with.
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It's sad, because it used to be completely different. I remember having an issue at just-just before 01:00 in the morning on a weekend when I just signed up with them. Jumped on the chat, and literally 10 minutes later I was back gaming again. It happened a few times. Port resetting, resetting of things from their side, quick tech support, etc. etc. was solved 24/7 back then. I miss that. They also had forums where you could get instant updates and info. I miss that as well.
 
Toxxyc said:
It's sad, because it used to be completely different. I remember having an issue at just-just before 01:00 in the morning on a weekend when I just signed up with them. Jumped on the chat, and literally 10 minutes later I was back gaming again. It happened a few times. Port resetting, resetting of things from their side, quick tech support, etc. etc. was solved 24/7 back then. I miss that. They also had forums where you could get instant updates and info. I miss that as well.
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Their product is good, just their support is rather shoddy. Weekends as far as I understand they are offline, not sure if whatsapp line also, so if something goes bad on Friday which it usually does, you need to wait until at least Monday.
 
Ping: 3ms
Download: 9.53Mbps
Upload: 9.55Mbps

I have only had brilliant service from them. The speed at which they had my fibre up and running when we moved homes was brilliant.
 
I've been with Webafrica almost from their beginning. Over the years as the company grew, the service, which used to be top-notch, steadily went downhill to the point now, where I called the billing dept on a Sunday morning, they say the hours are from 10 am to 6 and I must call back only to look at my watch to see it's almost 10h30. The Whatsaap chat line has been apologising to me for an hour about no-one responding...

For this and many other failures such as not being able to see my Telkom LTE usage on the client site, I give them the 'PATHETIC' rating.
 
Exactly. Like I said before elsewhere, I remember when they had 24-hour support, and having them do line resets for my at like 1 in the morning during a LAN over the weekend. That's gone down to them taking 3 hours to respond to the WA line, and then when you don't respond to their WA chat IMMEDIATELY they close it and you're moved to the back of the line again.

Call centre never answers.

A few weeks ago I was promised by the CEO that they'll get back to me regarding the issue I still have. Guess who's gotten back to me in the meantime?
 
Been with WebAfrica for 3 years and honestly it's been great however, not without the usual frustrations which I believe would be the same with any ISP in SA. My biggest issue with them is their lack of communication when there is either an issue or an upcoming change.

As a recent example, with IPv4 exhaustion becoming more and more serious CGNAT/Double-NAT has been implemented on WebAfrica's network. I understand the need for it but, do you think there has been a single communication sent out? You guessed it, nope! When there is a major outage? NOPE! Instead you're left trying to figure out via these forums or friends if it's just you or if there is ACTUALLY a bigger problem.

As a consumer paying for a consumer product I don't expect 100% up time without issues, I expect to be told that there is an issue and they are working on it or that there is an upcoming change and how it will affect me. I don't even need the full details either if PR hasn't approved anything at that point...

The lack of communication is honestly rather disappointing and will result in me moving away from them eventually to seek an alternative ISP which has a good reputation in this regard.
 
My frustration is just trying to get answers from them! Parklands, we only have Frogfoot Fibre in our road.. the past 3 days, it's been up and down half a dozen times.. I cannot, read, CAN NOT contact Webafrica, whatsoever! they have no working support lines, and their stupid Whatsapp widget is pathetic.

Right now, if I had another SP, I'd tell them to FCK off!
 
Been a Fibre client since December 2018. Just cancelled due to extremely poor support! Even retentions made a promise to sort out my speed issues but "forgot" to get back to me :-<
 
I am a relatively new customer of WA. I got offered a great price by the retention department. As soon as the documents was signed i never heard from them again. My numerous emails; as my calls was never answered to resolve line speed got zero responses. Contacted WA "support" got zero responses. And now paying i am being billed for the faster line!!! After posted how pathetic they are on twitter; i finally got a response. the have not received the upgrade request that i am paying for!!
The mess this weekend when their network access is non existent (and still not working) could easily been handled better with proper communication.

Bottom line: Their network when it works; works well. Great network if you never need to get help from their support.
 
It doesn't matter how long one has been with them or how good their connectivity is. If the support they offer is absolute rubbish, that is how the company as a whole will be judged. During the good times when your connection is running properly, you don't need to get hold of them. I've been recommending them for a number of years, but since their recent change in support offering (if you can call it that) I won't be recommending them and I'm making plans to move to another ISP; one that has a support system in place. This WA service they have is absolute trash. The support agents, when you eventually get assigned one that responds, takes forever to respond to your responses. I had an agent that was looking up my details and then I never heard from again. How is that acceptable behaviour?? There is no excuse for leaving a customer hanging. Are these agents responding to multiple calls at once? Why is that a thing? They should be handling customers case by case. The responses would be way quicker and the customers less irritated. The old days of 24/7 support were way better...
 
Rayza73 said:
Are these agents responding to multiple calls at once?
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I believe so, yes. What annoys me most is that they do this on the WhatsApp chats as well. It happens often that I contact them during working hours, so I don't always have a lot of time. So I'll contact them, and get connected to an agent, send my query and then wait for an hour for a reply. Sometimes I get called on for other stuff (it's work, after all), and if I just dare miss a message for a minute or two, they mark it as idle and disconnect you, so you have to start over.

SO annoying.
 
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