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Question of the Day: Will you be subscribing to the new Disney+ R49 streaming package?
*READ FIRST* iBurst Billing & Customer Service Queries
- Thread starter iBurst
- Start date
r00igev@@r
Honorary Master
- Joined
- Dec 14, 2009
- Messages
- 15,646
- Reaction score
- 14,160
- Location
- Draadloos Bantha poo doo in 4ways
There was a reported issue on the db but I'm sure all buckets will be correctly reconciled on else PM iBurst.
Thanks.
Hi Diegoa
Could you please supply me with your contact details and utid number (00126) so I can assist.
Email me on [email protected].
Regards
The last few months i tried to cancel my anytime add-on with no success. The last agent mail me for outstanding amount on my account an i tried to explain that the overdue amount was due to the add-on that i cant get canceled.
The agent told me that that i have to wait 30days to cancel an add-on. Ive done it previously with no trouble with immediate effect.
Can bubbles help please.
The agent told me that that i have to wait 30days to cancel an add-on. Ive done it previously with no trouble with immediate effect.
Can bubbles help please.
Hi Kaaskop
Can you please PM me your acount number or username
Can you please PM me your acount number or username
Account closure problems
I have tried to close my iBurst wireless internet account since 31 March
2014 when I submitted a communication on the iBurst Contact webpage.
The time was close to and just before 1:38 pm.
Since that communication did not go to my outbox I made a text copy to
my computer and attached it to them.
The accounts people (Retention at iburstgroup) claim they cannot trace it
and keep on asking me for proof.
They will only close the account on the end of May which is unacceptable.
I have already blocked the stop order at my bank.
Yet they will not accept my proof although they cannot prove me wrong.
The contact webpage accepted my input and said thank you for submitting.
I would like this to be resolved at higher level as no-one at lower level
seems to have any sympathy or is willing to find where that webpage
correspondence was logged.
I have tried to close my iBurst wireless internet account since 31 March
2014 when I submitted a communication on the iBurst Contact webpage.
The time was close to and just before 1:38 pm.
Since that communication did not go to my outbox I made a text copy to
my computer and attached it to them.
The accounts people (Retention at iburstgroup) claim they cannot trace it
and keep on asking me for proof.
They will only close the account on the end of May which is unacceptable.
I have already blocked the stop order at my bank.
Yet they will not accept my proof although they cannot prove me wrong.
The contact webpage accepted my input and said thank you for submitting.
I would like this to be resolved at higher level as no-one at lower level
seems to have any sympathy or is willing to find where that webpage
correspondence was logged.
Hi HansK
Can you please PM me your acount number or username
Can you please PM me your acount number or username
Gekco
Expert Member
Strange Bandwidth Summary readings this morning after upgrading package
Strange Bandwidth Summary readings this morning:
Yesterday afternoon at about 3pm I upgraded the package I was on via the Web site from a Pro 10+ to a Max 25+
I also have the uncapped midnight to morning add on (I have had this for quite a long time)
Yesterday before the upgrade I had used just under 10 GB of data and had about +- 600 MB data remaining for the month.
This morning the new Max 25+ package reflects on the web site but the Bandwidth Summary readings are really strange to say the least.
This is what I see this morning:
Total Used: 58,604.12 MB Usage As At: 2014-07-30 08:08:42
Midnight to Morning Allocated: 25,600.00 MB Downloaded: 56,255.19 MB
Midnight to Morning Used: 0.00 MB Uploaded: 2,348.93 MB
Midnight to Morning Remaining: 25,600.00 MB Carried Over: 496.36 MB
Total Remaining: 1,108.21 MB Purchased: 0.00 MB
Now my questions are as follows:
1) Where does that massive 58,604.12 MB Total Used originate from?
2) Where does the Total Remaining of only 1,108.21 MB originate from?
3) What is my actual Total Remaining data?
Could you please explain this?
Strange Bandwidth Summary readings this morning:
Yesterday afternoon at about 3pm I upgraded the package I was on via the Web site from a Pro 10+ to a Max 25+
I also have the uncapped midnight to morning add on (I have had this for quite a long time)
Yesterday before the upgrade I had used just under 10 GB of data and had about +- 600 MB data remaining for the month.
This morning the new Max 25+ package reflects on the web site but the Bandwidth Summary readings are really strange to say the least.
This is what I see this morning:
Total Used: 58,604.12 MB Usage As At: 2014-07-30 08:08:42
Midnight to Morning Allocated: 25,600.00 MB Downloaded: 56,255.19 MB
Midnight to Morning Used: 0.00 MB Uploaded: 2,348.93 MB
Midnight to Morning Remaining: 25,600.00 MB Carried Over: 496.36 MB
Total Remaining: 1,108.21 MB Purchased: 0.00 MB
Now my questions are as follows:
1) Where does that massive 58,604.12 MB Total Used originate from?
2) Where does the Total Remaining of only 1,108.21 MB originate from?
3) What is my actual Total Remaining data?
Could you please explain this?
Last edited:
DsBalsak
Senior Member
Does the contact form work at all on the main site as I have been trying to cancell my account without any success at all
Gekco
Expert Member
Is anyone else having connectivity issues in Cape Town. It's terrible where I am in Bellville. The network keeps dropping between full and zero signal. The frame error rate is high.
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