*READ FIRST* iBurst Billing & Customer Service Queries

iBurst

iBurst

iBurst representative
Company Rep
Joined
Jan 12, 2005
Messages
1,440
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0
Location
Johannesburg
Please contact our call center first on 087 720 2020.

Or

Log the query on our website by clicking on the "Happy with us? Not? Tell us why" link, or directly here.

The turnaround time is 24hrs.

Alternatively, send us an email on [email protected] the turnaround time is 48hrs to 72hrs.


If your problem is still not resolved after the turnaround times above, the query can be escalated by sending PM to iBurst. Please supply a reference number when escalating.
 
Last edited:
iBurst said:
Log the query on our website by clicking on the "Happy with us? Not? Tell us why" link, or directly here.

The turnaround time is 24hrs.
Click to expand...

I have tried that method and all i get was an email claiming she tried to callin me (no missed calls on my phone) and i must call her.
I honestly have better response from you and Roy on MYBB
 
I would agree with that, experienced same. I get better reponse usually with contacting Ronald or Gcebile. Once in a blue moon do I get feedback from helpdesk :)
 
diegoa said:
I would agree with that, experienced same. I get better reponse usually with contacting Ronald or Gcebile. Once in a blue moon do I get feedback from helpdesk :)
Click to expand...

Would Helpdesk be able to help even if it did get back to you? No much chance. 'Pathetic' is the only description of the Iburst helpdesk.
 
Ivan... said:
Why would the web queries receive quicker response than the email queries?

I'm asking because its easier for me to just go to outlook and send mail from there.
Click to expand...

Our helpdesk mailbox receives huge volumes compared to the website mailbox however we are working on getting both mailboxes on a 24hour turnaround time, we should be on a 24 hr turnaround time by next week.
 
I've sent dozens of emails to Gcebile Rakharebe over the last six months concerning my billing problems, without receiving ONE SINGLE reply. This person couldn't even be bothered to acknowledge my requests. Not ONE SINGLE reply! iBurst clearly couldn't care less about their customers :(
 
Valis said:
I've sent dozens of emails to Gcebile Rakharebe over the last six months concerning my billing problems, without receiving ONE SINGLE reply. :(
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Six months!!! Gee, that's a disgrace...:sick:
 
Valis said:
I've sent dozens of emails to Gcebile Rakharebe over the last six months concerning my billing problems, without receiving ONE SINGLE reply. This person couldn't even be bothered to acknowledge my requests. Not ONE SINGLE reply! iBurst clearly couldn't care less about their customers :(
Click to expand...

So besides the lack of support it looks like the accounts department is still been run by idiots, as they say "some things will never change", the last time I looked at this forum was a +3 years ago and the complaints are still the same as they were back when I had ibust.
 
Why do we not get response

So i sent my notice for cancellation today, but got no response....who must i mail and to what address?????

:twisted::twisted::twisted:
 
TK-Sp3cialiSt said:
So i sent my notice for cancellation today, but got no response....who must i mail and to what address?????

:twisted::twisted::twisted:
Click to expand...

Your provider's web page should have the details, or do a search on your provider here, im sure youll find it somewhere.
or else include a little more info so we know who you talking about. :)
 
Well considering this is the iBurst section and we all know how good their customer service is, i just want it on record that the letter has been sent to them and that i have yet to receive a response from ANYONE at iBurst regarding my cancellation.....really typical of their current service levels....

The mail has been sent, and if any representative of iburst wants me to forward it to them i will do so, to prove that it has been sent, if my accoutn is not cancelled at the end of April i will definitely take legal action against them, as they obviously stall a few days to make the "contract" run into another month....pathetic tactics that will result in even more loss of respect with the few customers they have left

:twisted::twisted::twisted:
 
Hahaha! I've been trying to get a reply out of them for six months now. They haven't answered ONE of the emails I've sent and when I try phone they throw the phone down in my ear :( I've now stopped the debit order at my bank so they can't steal any more of my money. Maybe we should get together and start a class action suit against them?
 
TK-Sp3cialiSt said:
Well considering this is the iBurst section and we all know how good their customer service is, i just want it on record that the letter has been sent to them and that i have yet to receive a response from ANYONE at iBurst regarding my cancellation.....really typical of their current service levels....

The mail has been sent, and if any representative of iburst wants me to forward it to them i will do so, to prove that it has been sent, if my accoutn is not cancelled at the end of April i will definitely take legal action against them, as they obviously stall a few days to make the "contract" run into another month....pathetic tactics that will result in even more loss of respect with the few customers they have left

:twisted::twisted::twisted:
Click to expand...

Please PM http://mybroadband.co.za/vb/member.php?7813-iBurst or email [email protected] with your request.
 
I have cancelled to have a cheaper uncapped ALL the time line....why must i settle for after hours uncapped at 64k....sorry, but am fed up of the crap that has been sent my way, and am systematically changing all of my clients and offices over to the new service....cheaper and not a moments hassle

@Valis...my sister is a lawyer, so no hassles for me to just throw spare time at iBurst....

:twisted: :twisted: :twisted:
 
Account ?

What is going on with my account? I got a email from your account department saying that my phone is off and they cant get thourgh, Funny how everbody else does not have a problem. I resent my Cell No to them incase they got it wrong but have heard nothing since.

Please can we get this sorted and i can close my Iburst chapter as its getting tiresome
 
Hi Fur,

Can you please send me your contact details and your iBurst account number or Username.
I'll escalate to our accounts' department for you.
 
Fighting with iburst account

Hey r00igev@@r

I did not pm you the other day cause i finaly got hold of somebody in the accouts department. I explained the situation with her and she said she would look into it for me. I phoned accounts depatrment today to find out whats going on and they said to me that my contract only expires in may and that i would be in breach of my contract.......

Ok so first of all yes I am in breach of contract but from my point of view Iburst are also in breach of contract. I have been on iburst for around 5 years and in the last 10 months i went from having a fairley decent connection to a connection that all i can do with is surf the web and get email(very slowley) , I did not sigh up on a 15gig account to surf the web and get emails if thats all i was gonna do with it then i would have gone for alot lesser package that does not cost me a R1000 odd rand a month. Not to mention the speeds have dropped terribly and there is no helpdesk for support and the constant disconnects drive me to want to smash the iburst modem.

Iam gonna make this clear I WILL NOT PAY IBURST ANOTHER CENT CONTRACT OR NO CONTRACT, I will continue every month reversing the debit order until the account is canceled
 
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