*READ FIRST* iBurst Billing & Customer Service Queries

I have received your email, i'll contact you during the course of the day.
 
Gcebile has acknowledged that she is aware of my issue and is looking into it. No response yet. Still waiting.

Jannie can you clarify the VAS regarding the 64k - Is the VAS of 64k avaliable from 1GIG packages upwards or from 5 GIG packages?
 
I am also having a problem about the over charged account!!!!!
Gcebile i sent u an e-mail again about the debit order that iBurst took the overcharged amount off my bank account.
i first send u a e-mail about the overcharged invoice on the 22 April but u didnt get back to me with feedback. On the 26 april you guys had a debit order with the overcharged amount on my bank account
i CANCELED my VAS already and the VAS did stop in April and my account was capped on the 24th April but why are u guys still charging me for May???
Please can someone get back to me!!!!!!!!
 
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I was promised a call to explain the messed up statement, invoices and credit note.

You've guessed it: I'm still waiting.

It does not seem as if iBurst has a system enabling Jannie to check if escalated issues were indeed attended to and completed.

Gcebile has lost all credibility - it seems as if there is a waste bin called "Escalation"
 
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Problem Resolved

I can gladly report that I received a call from a call centre representative and all have email proof that my account is has been resolved. They have taken my subscription for May and a refund of 1316 will be processed in due course. I will await the refund patiently.

I have also requested for both my accounts to be cancelled from 31 May 2010.

:)
 
o_0sky said:
I am also having a problem about the over charged account!!!!!
Gcebile i sent u an e-mail again about the debit order that iBurst took the overcharged amount off my bank account.
i first send u a e-mail about the overcharged invoice on the 22 April but u didnt get back to me with feedback. On the 26 april you guys had a debit order with the overcharged amount on my bank account
i CANCELED my VAS already and the VAS did stop in April and my account was capped on the 24th April but why are u guys still charging me for May???
Please can someone get back to me!!!!!!!!
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You were given feedback, you sent me an email friday on friday night 9.49pm and i responded on monday and i gave feedback regarding your refund.
 
kaspaas said:
I was promised a call to explain the messed up statement, invoices and credit note.

You've guessed it: I'm still waiting.

It does not seem as if iBurst has a system enabling Jannie to check if escalated issues were indeed attended to and completed.

Gcebile has lost all credibility - it seems as if there is a waste bin called "Escalation"
Click to expand...

If still you haven't been contacted kindly send me your iBurst account number or email address so that i can follow up and check who was supposed to call you back from our accounts department.

Thank you
 
iBurst 5x Billing this month?

Guys,

i just noticed the following under my invoices

2553813 2010/04/12 224.40
2554461 2010/04/12 198.00
2757957 2010/05/01 198.00
2758666 2010/05/01 198.00
2759371 2010/05/01 198.00
2760076 2010/05/01 198.00
2760781 2010/05/01 198.00

Does this mean i will be getting billed 5x, i made no top-ups.I just want to avoid any messes to my budget,

Thanks,
Meli
 
OoMk0o5i3 said:
I can see the ad in my mind's eye

iBurst: 5x faster in billing you than providing you with internet! :D
Click to expand...

Thats something only an iBust subscriber can understand.

I will NEVER, EVER move anywhere where there is no ADSL, never again!!!
 
mjmapi said:
Guys,

i just noticed the following under my invoices

2553813 2010/04/12 224.40
2554461 2010/04/12 198.00
2757957 2010/05/01 198.00
2758666 2010/05/01 198.00
2759371 2010/05/01 198.00
2760076 2010/05/01 198.00
2760781 2010/05/01 198.00

Does this mean i will be getting billed 5x, i made no top-ups.I just want to avoid any messes to my budget,

Thanks,
Meli
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This doesnt look correct please send me your iburst account number or username and i'll look into it.
 
Sent you my details,

Still have not received any response concerning my previous complaint to you guys, hope this one does not become another filled and not resolved complaint,Really bad considering the fact that this is my 2nd month with iBurst, continue with such service i might be the next customer to jump the boat.
 
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mjmapi said:
Sent you my details,

Still have not received any response concerning my previous complaint to you guys, hope this one does not become another filled and not resolved complaint,Really bad considering the fact that this is my 2nd month with iBurst, continue with such service i might be the next customer to jump the boat.
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I have responded to your PM, as communicated on the PM there is only one invoice raised on our side kindly ignore the one that you have only R198 will be debited at the end of May.
 
No Service!! They just ignore you when owing you money....

If you want internet, do yourself a favour and take anybody but i-burst !!!
You will just end up screaming, swearing, and wanting to beat someone to death!!

I am a client for more than 2 years now...
On the day you deside to downgrade from 15gb to 2gb.
For some reason i-burst thinks its allright debiting your account for the installment of the
15gb account (R1100) instead of R200 for the 2gb and only allocating you with 2gb of data.

Above that, when I downgraded I had about 7gb of data remaining (this was around the 20th of april) the feel its totally fine decreasing that bandwith imediatelly to 2gb !! After you payed for that 15gb!!
What *******s!!
If you queree this, they say that you had to be informed about this.... ja right, asif that happened...
What person in his right mind will downgrade in the centre of a month if they tell you that you will looses your current bandwith? I for one whould have waited untill month end..!

I have been fighting for about 4 weeks now. Even drove to their offices in Sandton.
Still I get no service, not even feedback as to what the hell is taking so long !!
All I want is a refund for the aditional money they deducted (R800-1000)
and the 5gb they convescated when they felt like it.

I you need internet, telkom is 700% better than i-burst!!
When you need help, they can help you on the spot.
No escelating to 20 other peanuts who cant do their job...
I just cancelled with axxess and took Mweb's 4mb package for my office.
Its Great !!!! Fqast, reliable, not required to speak to any peanuts for assistance.

Hope someone finds this info helpfull and dont sign a misereable 2 year contract with i-burst.

Best Regards,
Kenny Westgate
 
kenny westgate said:
I have been fighting for about 4 weeks now. Even drove to their offices in Sandton.
Still I get no service, not even feedback as to what the hell is taking so long !!
All I want is a refund for the aditional money they deducted (R800-1000)
and the 5gb they convescated when they felt like it.
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Welcome to MyBroadband Kenny, please see the first post of this thread, and send the forum representative an email with your details.
 
Double debit query (was: Why, why?)

Please STOP effing debiting my account more than once a month.

A person can only take so much FFS. Is it a retarded employee that keeps screwing up or is it your billing system? I am sure there are people out there who could write you a decent billing system that works, as it should.

And I don't what to hear:

" PM me your account details & I will look into / escalate it "

Cos that response it *** irritating & is probably the most common posted on this entire MyBB Forum.


Please do iBurst customers & employees a favour & throw in the towel because this is just getting really, really embarrassing.
 
Opt to pay it into their account via EFT manually on a monthly basis. I do this with all accounts I don't trust to debit me (i.e. municipal accounts, Telkom, etc.)
 
D3x said:
Please STOP effing debiting my account more than once a month.

A person can only take so much FFS. Is it a retarded employee that keeps screwing up or is it your billing system? I am sure there are people out there who could write you a decent billing system that works, as it should.

And I don't what to hear:

" PM me your account details & I will look into / escalate it "

Cos that response it *** irritating & is probably the most common posted on this entire MyBB Forum.


Please do iBurst customers & employees a favour & throw in the towel because this is just getting really, really embarrassing.
Click to expand...

Cool down.

Don't PM your problem.

Please explain
1. When you've been double debited
2. For what amount?
3. What is you contract no. (ibxxxx)?

If you are correct you'll be compensated immediately.
 
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