*READ FIRST* iBurst Billing & Customer Service Queries

DarkStreet,

Do you do this with iBurst? If there is an option like this, then I DEF want it, just until Telkom is finished with my complex's infrastructure.
 
D3x said:
DarkStreet,

Do you do this with iBurst? If there is an option like this, then I DEF want it, just until Telkom is finished with my complex's infrastructure.
Click to expand...

I'm not with iBurst but I would contact them and find out, most places have this as an option.
 
Remot said:
Cool down.

Don't PM your problem.

Please explain
1. When you've been double debited
2. For what amount?
3. What is you contract no. (ibxxxx)?

If you are correct you'll be compensated immediately.
Click to expand...

Cool down???. If I am correct???. Just from that alone, I can tell you you are an iBurst employee. Of course I am right dammit, I can see:

05/04/2010 iBurst debited R198

16/04/2010 iBurst debited R 198 (Unsuccessful)

Your statement is rather insulting to say the least. ("If you are correct")

You have NO IDEA, NO IDEA how much sh|t I have had from these people. From day one of getting a 2nd hand modem from iBurst for R1 000, I was charged R 2000 & the list is endless.

I don't want your help or anybody from iBurst to help, I want you to get it RIGHT. Thats ALL customers ask for, just get it right dammit.

LOL @ iBurst Logic!!!!

Listen to what a call centre agent tells me:

Agent: Sir, you need to go into the bank, get a bank statement & you will be refunded the bank charges

Me: Okay, let me get this straight. iBurst screw up & debit my account on the 16th of the month. I get charged for unsuccessful debit order (which you can see from your side) & now I must get into my car, leave work, sit in traffic & a queue at the bank to claim R50 because of a retarded billing system that iBurst paid way to much for? Where is the logic?

Agent: I am sorry Sir, thats how it works

Me: Yeah, just as I though.
 
D3x said:
Cool down???. If I am correct???. Just from that alone, I can tell you you are an iBurst employee. Of course I am right dammit, I can see:

05/04/2010 iBurst debited R198

16/04/2010 iBurst debited R 198 (Unsuccessful)

Your statement is rather insulting to say the least. ("If you are correct")

You have NO IDEA, NO IDEA how much sh|t I have had from these people. From day one of getting a 2nd hand modem from iBurst for R1 000, I was charged R 2000 & the list is endless.

I don't want your help or anybody from iBurst to help, I want you to get it RIGHT. Thats ALL customers ask for, just get it right dammit.

LOL @ iBurst Logic!!!!

Listen to what a call centre agent tells me:

Agent: Sir, you need to go into the bank, get a bank statement & you will be refunded the bank charges

Me: Okay, let me get this straight. iBurst screw up & debit my account on the 16th of the month. I get charged for unsuccessful debit order (which you can see from your side) & now I must get into my car, leave work, sit in traffic & a queue at the bank to claim R50 because of a retarded billing system that iBurst paid way to much for? Where is the logic?

Agent: I am sorry Sir, thats how it works

Me: Yeah, just as I though.
Click to expand...

What is your ib number?
 
DarkStreet said:
I'm not with iBurst but I would contact them and find out, most places have this as an option.
Click to expand...

Yeah, I HAVE to try this. I just got a bad feeling, every call centre employee think the same. I need to speak to someone higher up than their supervisor for an answer.
 
Remot said:
What is your ib number?
Click to expand...

What are you going to do if I give it to you? Can you REALLY, REALLY help me by refunding the money into my account WITHOUT me having to travel to a bank? I don't think so cos its against iBurst policy.

So your attempt to "help" will be a FAIL!!!
 
I'm trying to help you.

You don't need to get into your car, leave work, sit in traffic & a queue at the bank.

If you've been double debited, I'll make sure iBurst refund you.

Appreciate if you provide your ib number.
 
Remot said:
I'm trying to help you.

You don't need to get into your car, leave work, sit in traffic & a queue at the bank.

If you've been double debited, I'll make sure iBurst refund you.

Appreciate if you provide your ib number.
Click to expand...

Remot, did you read ANY of my posts? They TRIED to debit me a 2nd time but because there was no funds available, the bank just charged me for an unsuccessful debit order.

Let me ask you again:

CAN YOU REFUND MY BANK CHARGES WITHOUT ME GOING INTO A BANK?????
 
What you can do for me, is give me the name of someone (or e-mail address) at iBurst whom can authorize that I pay iBurst by EFT & have my debit order canceled.

Thanks
 
World class incompetence...

Beginning of March, iBurst debited me for subrsciption after I had cancelled my service with them... I let it slide because I was feeling generous, and sure enough end of the month I was sent a credit note from them showing me that they owed me a full refund....

No payment received tho... so I waited a month and end of April, STILL no payment... so on the 13th of May I phoned the accounts department and askedthem what's going on... and got them to put my refund through the system... they said it takes 4-7 days to process...

Now it is day 11... I havejust phoned them and the refund request was sent to the wrong department, so now i have to wait ANOTHER 7 days for my money....

Today (June 1 2010) is one week and a day later... and still noting...
 
Never before in my LIFE have I have the misfortune of having to deal with such useless and incompetent people as the iBurst accounts team... it's taken 19 days (and counting) to do something that apparently takes 4-7 days...
 
Caution: Iburst has no managers and that allows them to steal your money!!

Good day ladys and gentleman , Im posting this as a warning to those who may want to leave Iburst.

Ive had Iburst for the past 3 years(this account for 2) and have had no problems what so ever with the network or service in general, EXCEPT for your accounts department, who seem to like to deduct my account any time they wish and for as much as they see fit, double deductions isn't a problem and this happened A LOT the last 6 months.

So what is there to do but leave, but if you do so they will double deduct your account hold your money ransom for 7-14 business days and earn interest from it and not give that interest back to you here is what happened to me:

End of April I cancelled my iburst(8gig for R665pm on a month to month) and told them that I wanted it cancelled by the end of May, no problem there until I get the deduction today R1331 it was double what they where supposed to take, so I phoned up there "accounts" department , and spoke to the first representative, who looked on the system and noted that the cancellation did go trough but they charged me for NEXT month aswell even though I cancelled(successfully), and was in need of a refund as it was there fault and there to blame, so he then gave me the bad news, IT WILL TAKE 7-14 WORKING DAYS WTF????

Now I've got things going off my account and some things wont go off because Iburst double dipped this month, most important is my student loan that goes off every month and if I miss one the rates go up DRAMATICALLY and it has huge penalties, so I asked to speak to a Manager, he said no problem, and I waited , untill it timed out and it went back to the person and I insited to speak to a manager, the phone went back and forth for about 45mins before I gave up.

Not one to give up I tried another 8 times to get one EACH time YOUR ACCOUNTANTS WOULD JEST LET IT RING, I GOT MORE AND MORE UPSET , NO MATTER WHAT I DID THERE'S NO MANAGER, I even resorted to the extremes, to try and get one!!!

Untill I gave up , and finally phoned the accounts department and left a message for the "managers":

If within the hour I dont get a phone call from a manager I will file a dispute from Standerd bank, get my money back(R1331) and issue a post dated check for 14-30 working days for the R656 minus the phone call costs as that is what there doing to there customers, there customers might as well do it to them!!!

An hour and a half went by and no one called, so I filled out my dispute form and faxed it off to standard bank and phoned the "accounts" devision again to infrom them not to worry, got trough to a lady this time who told me "Sorry we dont have managers, only "TEAM SUPERVISORS" and they cant do much more than we can"...

WTF ARE TEAM SUPERVISORS WORTH IF THEY HAVE NO AUTHORITY?????????????


DEAR IBURST SORT THIS OUT AND HIRE SOME BL**DY MANAGERS AND FIRE THE SUPERVISORS!!!


Yours truly: Francois Steyn
Ref: 178751
 
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I feel your pain dude! Got the same ***** from them, tried to sort it out and eventually canceled my account with them, specifically because of this. Three months later they're still debiting my bank account! :(
Hope you have better luck than I did, but I wouldn't hold my breath.
 
sounds like absolute disgusting service...

You should be able to stop payment at the bank as mentioned.
 
eltherza said:
Why didn't you use a credit card, like any sane person would?
Click to expand...

Cos if they don't cancel, they still have your details, and you have to change your cc. I had this problem with giganews and it took me three months of fighting to get it cancelled and still no refund.

With a debit order it's easy - just cancel with bank.
 
TrueTenacity said:
Beginning of March, iBurst debited me for subrsciption after I had cancelled my service with them... I let it slide because I was feeling generous, and sure enough end of the month I was sent a credit note from them showing me that they owed me a full refund....

No payment received tho... so I waited a month and end of April, STILL no payment... so on the 13th of May I phoned the accounts department and askedthem what's going on... and got them to put my refund through the system... they said it takes 4-7 days to process...

Now it is day 11... I havejust phoned them and the refund request was sent to the wrong department, so now i have to wait ANOTHER 7 days for my money....

Today (June 1 2010) is one week and a day later... and still noting...
Click to expand...

Please PM me your contact details and I'll have customer services contact you.
 
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