*READ FIRST* iBurst Billing & Customer Service Queries

Mental-Tree said:
So whats your complaint of the month?
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Pretty obvious I would say
1. Iburst
2. Iburst
3. Iburst
4. Iburst
5. Iburst

The complete lack of support, technical support and did I mention the complete lack of a billing department
:whistle:
 
yup after phoning iburst twice a week for a month and a half to make sure my contract was Cancelled and that my account would not be deibited, it got debited and the best thing is i found out yesterday the amount they debited was a credit that was owed to me ?????? how the feck did they get that right now they are debiting credits?????
 
ginggs said:
So if you don't want the Iburst reps to assist you, why are you here?
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Ginggs you fail to see the reason for this site then, people complain here because there is no were else to complain
second off have you ever dealt with iburst support or there accounts department?
third off my post has jus been ignored suprize surpize
 
Fur said:
Ginggs you fail to see the reason for this site then, people complain here because there is no were else to complain
second off have you ever dealt with iburst support or there accounts department?
third off my post has jus been ignored suprize surpize
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^5 Fur...

Thanks...
 
Fur said:
Ginggs you fail to see the reason for this site then, people complain here because there is no were else to complain
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This site is all about people helping each other, not complaining for the sake of complaining.
Fur said:
second off have you ever dealt with iburst support or there accounts department?
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Yes, last time was sometime in January and it wasn't a pleasant experience, but the rep here sorted me out.
Fur said:
third off my post has jus been ignored suprize surpize
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Which post is that?
 
ya know i was typing out a long draw response to that but just relized that it would be a waist of time so not going to even bother. Just remeber not everbody here that pm's the reps gets there problems sorted out and i can bet there are alot here that will back me on that
 
Fur said:
ya know i was typing out a long draw response to that but just relized that it would be a waist of time so not going to even bother. Just remeber not everbody here that pm's the reps gets there problems sorted out and i can bet there are alot here that will back me on that
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+1

Not everyone that speaks to everyone in the accounts dept gets it sorted out either...
 
Bingo! We have a winner...

Why oh why, does one have to moan, plead, cry to get this done by iBurst.

How long will it take to get their billing issues resolved...:erm:
 
on my way to go reverse the debit order :( and for the record they have promised me that i wont be debited next month.......... Bets anyone?
 
Fur said:
yup after phoning iburst twice a week for a month and a half to make sure my contract was Cancelled and that my account would not be deibited, it got debited and the best thing is i found out yesterday the amount they debited was a credit that was owed to me ?????? how the feck did they get that right now they are debiting credits?????
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Please forward me the ticket references and I'll have the matter escalated.
 
Fur said:
yup after phoning iburst twice a week for a month and a half to make sure my contract was Cancelled and that my account would not be deibited, it got debited and the best thing is i found out yesterday the amount they debited was a credit that was owed to me ?????? how the feck did they get that right now they are debiting credits?????
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Lol, this is just insane....
 
r00igev@@r said:
Please forward me the ticket references and I'll have the matter escalated.
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hey r00igev@@r i have already reversed the debit order all i want now is to make sure you guys dont keep debiting me and i finaly can say goodbye to iburst, i swear if iburst can get that right i will not post another thing under the iburst forums ever again :)

heres my utid no 001264403763344
 
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