*READ FIRST* iBurst Billing & Customer Service Queries

Hi There

Have sent you a PM and email. I am currently sorting out your issue and will advise soon. Thank you for your patience.
 
Applied for iburst using the contact form then a week later did the same thing until someone had to come forward. He sent me application form and then after he doesn't tell me if my application was successful or not i had to contact him til he gave me the customer number. Then now i received my package but now i can't use my login details to check my account and balances. They have deducted money from my account without me knowing how much i must pay and they haven't sent me an invoice to show me what i paid for.
 
My debit order for iBurst didnt go through this month, but all my other debit order did. Whats going on iBurst?
 
daai fkn goed daar is useless verby! Its been OVER a year and they have YET to explain to me monies that they deducted, they took 1GB off my bandwidth and admitted the mistake and put trough a credit. Its been a year and 4 months! NOTHING!!! no feedback, nothing! I have taken this up FOUR times, and in all four times they have failed to sort the matter. they are useless mfkrs! they stole my money and refuses to say what it was for!:mad:
 
Seems I am having lots of problems with mobile operators as of late...

Can anyone tell me why my fiancee cannot cancel her iBurst month to month contract until the contract cession date has been reached? Despite confirmation that her contract was cancelled last year already, with written confirmation from iBurst?
 
Argh just had my first issue with Iburst billing stuff ups, they didn't bill me in December so in early January I phoned them and said listen you didn't bill me, which they promptly fixed and debited my account with my authorisation. This month I check my statement, they've put on there December's bill, saying I didn't pay it. I phone them up and the guy goes oh well I don't see it on my records, so I tell him on the 10 of January there is a debit and then on the 31st, why would there be two debits if I didn't phone you to inform you of your stuff ups, he then says I need to speak to my supervisor and puts the phone down??
Grrrr
 
Hey Guys

PM me all your contact and account details and I will get these sorted for you ASAP. I do apologize for the poor service received and if you PM me all the details of the issues you have expereinced I will sort out and give you feedback ASAP. Mel
 
iBurst said:
Hey Guys

PM me all your contact and account details and I will get these sorted for you ASAP. I do apologize for the poor service received and if you PM me all the details of the issues you have expereinced I will sort out and give you feedback ASAP. Mel
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Poor service ? I personally think that is an underestimate, I'm still waiting for somebody to call me back which u should have arranged, in regards to canceling my contrat
 
Hi there. Im still waiting for your details as per my last PM to you. We need these details in order for us to locate you on our systems. Please PM me your UTID or iBurst account number and I will action ASAP. Mel
 
Ya, the most useless company when it comes to service sh*t-burst strikes again.... Can't get anything sorted, stuff up the billing and then hang up the phone on you and speak over you when you try to get things resolved....
 
Hi zodiak

Please PM me your account and contact details and I will have this sorted out for you.
 
Ya Melanie, I just got billed another R399 randomly on 15 April (yesterday) to add insult to injury.... Unbelievable!!!! Anyways, I have PMed you the complaint and all the details - SHOCKING!
 
Hi Zodiak. Your Pm was received and is being actioned. Will revert with feedback ASAP.
 
I pmed on Friday, still get a call this morning saying I owe R300 for December, yet I authorised a debit for January and it came off, yet for some reason no one can see it. Though I did get a call on Friday afternoon saying everything was fine, please can there be communication between people in the company.
 
Hey Lupus. We sorted you out so everything is fine on your account. Sorry for the miscommunication today.
 
iBurst said:
Hi there. Im still waiting for your details as per my last PM to you. We need these details in order for us to locate you on our systems. Please PM me your UTID or iBurst account number and I will action ASAP. Mel
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And as per my last pm to u o have sent threw my iburst account number and utid
 
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