*READ FIRST* iBurst Network Status & Issues (DNS, Throughput and Latency)

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So, in midrand today with laptop and that is result, although webpages like this seem to load ok
 
There was no connection just after the time the speed test was done so couldn't post the results from my laptop. Call Centre still says there are no network connection issues.

Big problem when a client cannot even connect through the network. This is the last straw. Even if the speed improves there's a huge chance I won't be renewing the contract. It's just not worth it anymore.
 
nevstarwader said:
OK - technician been here and tested. There is nothing at fault with my setup as I thought. The only problem has to be with the Iburst network.

How else do you explain:
.....regular 1Mbps for several years till about 2 weeks ago. Nothing changed on my side and now 400kbps max down and 50kbps up. Ping 150ms sometimes 230ms?
.....my desktop, my laptop, friends laptop through my network all have this problem?
.....have problem whether through router or modem direct into laptop?
.....friend nearby seeing a different tower has same issues?
.....that using my USB modem instead of the usual desktop modem gives same poor results?
.....that before 8am last Friday I got full speed up and down, but this slowed to a crawl after 8 for the rest of the day?

Iburst - my connection is virtually useless at 50kbps up. There is a network issue you are not prepared to admit to.
Click to expand...

Iburst continues to try to avoid culpability by by sending technicians to check MY setup even though ALL the evidence points to the tower or the network. There are 1 or 2 individuals in Iburst who try to help, but I think they are hamstrung by Iburst policy which I suspect says do not admit to a problem and pin it on the subscriber.
I have heard somewhere that there has recently been a problem with the Silverton tower. The coverage maps appear to be out of date because there is no indication of a tower there.
I just cannot trust Iburst. The first time I took out a contract in 8 years with Iburst was a year ago. Damn! Now I am stuck with them for another year still.
 
I am trying to isolate a problem with my signal. From Sunday my signal is up and down from good to almost no signal at all.

Last night at some stage my signal was lost completely with the desktop modem giving me a red eye. This morning is much better but my speeds is half what it normally is.

I phone iBurst and the help desk let me check the MTU settings etc but no go. The funny thing is the default MTU settings of the TP link router was 1480 but that worked flawlessly for a month.

Any one had the same problems with a fix would be appreciated to comment.

I did sent my modem and contact details to to bubbles last night.
 
kaaskop said:
I am trying to isolate a problem with my signal. From Sunday my signal is up and down from good to almost no signal at all.

Last night at some stage my signal was lost completely with the desktop modem giving me a red eye. This morning is much better but my speeds is half what it normally is.

I phone iBurst and the help desk let me check the MTU settings etc but no go. The funny thing is the default MTU settings of the TP link router was 1480 but that worked flawlessly for a month.

Any one had the same problems with a fix would be appreciated to comment.

I did sent my modem and contact details to to bubbles last night.
Click to expand...

My connection cut out on Wednesday night at about 11pm while I was working. Had trouble getting back on for about 45 minutes - there was no problem with signal, just complained about not being able to establish a connection.
 
This week, I found once again that I was unable to access pages hosted on the University of Chicago's domain penelope.uchicago.edu, including the extensive site at

http://penelope.uchicago.edu/Thayer/E/home.html

I am informed by a person at their end that this is due to an IP-based block, instituted because "Someone from that domain is attempting repeatedly to hack into the server". The 196.2.*.* range has been temporarily unblocked, but I've no doubt the block will be reinstated in time.

IOW, it is alleged that there is a large, sustained volume of malicious activity against the server concerned, originating on domains associated with iBurst, and that this makes it essential for security to block iBurst IPs from accessing their sites.

Would iBurst care to comment on this?
 
Psychopompous said:
This week, I found once again that I was unable to access pages hosted on the University of Chicago's domain penelope.uchicago.edu, including the extensive site at

http://penelope.uchicago.edu/Thayer/E/home.html

I am informed by a person at their end that this is due to an IP-based block, instituted because "Someone from that domain is attempting repeatedly to hack into the server". The 196.2.*.* range has been temporarily unblocked, but I've no doubt the block will be reinstated in time.

IOW, it is alleged that there is a large, sustained volume of malicious activity against the server concerned, originating on domains associated with iBurst, and that this makes it essential for security to block iBurst IPs from accessing their sites.

Would iBurst care to comment on this?
Click to expand...

Hi Psychopompous

Could you please foward me your account number and utid (00126) to [email protected],
So I can get the advance support team to have a look at your query.

Kind Regards
 
iBurst said:
Could you please foward me your account number and utid (00126) to [email protected],
So I can get the advance support team to have a look at your query.
Click to expand...

Well, I've sent the requested email, but can't really see how that will help. It's apparently being claimed that iBurst users were blocked (though at least some are not at present) due to malicious activity from an IP range including my specific apparent address at the time (196.2.126.174).

As I understand it, the server is blocking traffic not based on a third-party blacklist, but based on actual malicious activity detected. I am trying to get more information on the IP range involved.
 
Anyone else having issues with iBurst today?

Can't even run a speedtest.
 
I've just initiated a power-down on my modem and my system thinking it might be my side. So there does seem to be issues...
 
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