*READ FIRST* iBurst Network Status & Issues (DNS, Throughput and Latency)

Tw171 said:
Your filters don't always disconnect at 12, in many instances they remain active for days on end. Secondly in terms of service provided, you promise a given speed connection (1Mbps/2Mbps) then deny full use thereof, which legally speaking is in violation of good faith agreements; to shape or alter service provided, without due process or notification. Have you done either? No - you simply implement it. You guys are quickly making yourselves targets. Fix it.
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The service is unrestricted from midnight to 8am. If you have proof that this isn't happening please fwd it and we'll investigate.

Broadband does not guarantee a connection speed. It is best effort. If you want a promised connection speed then subscribe to the carrier ethernet services which also includes an uptime SLA.
 
r00igev@@r said:
The service is unrestricted from midnight to 8am. If you have proof that this isn't happening please fwd it and we'll investigate.

Broadband does not guarantee a connection speed. It is best effort. If you want a promised connection speed then subscribe to the carrier ethernet services which also includes an uptime SLA.
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I appreciate that you are just doing your job here, and I don't want to get into a whole back and forth thing here with you. But don't try and bs the people. No other company is shaping 2p2 to the extend that Iburst is, and that is because you have a terribly congested network, which is your problem, not yours. FIX IT.

I would love to take your advice and move to a carrier ethernet service , but unfortunately I am stuck in a contract with you guys. BTW uptime SLA applies to specific areas of service; downtime, recovery time, various data rates, all with regard to the company's liability in unforeseen or unintended circumstances. Not , as you might suggest, to measures taken deliberately in retarding a service.
 
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Tw171 said:
I appreciate that you are just doing your job here, and I don't want to get into a whole back and forth thing here with you. But don't try and bs the people. No other company is shaping 2p2 to the extend that Iburst is, and that is because you have a terribly congested network, which is your problem, not yours. FIX IT.

I would love to take your advice and move to a carrier ethernet service , but unfortunately I am stuck in a contract with you guys. BTW uptime SLA applies to specific areas of service; downtime, recovery time, various data rates, all with regard to the company's liability in unforeseen or unintended circumstances. Not , as you might suggest, to measures taken deliberately in retarding a service.
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I am confused as you stated you are bypassing the filters? The network is not congested but a base station will become congested when it's resources are staturated with peer to peer connections. This isn't an iBurst thing but a wireless thing. The measures around shaping peer to peer improves the overall quality of the user experience and does not retard it. [ Unless you are a monthly collector of 300GB of linux distro's - :-) :-) ]

The base station is capable of 24 Mb/s ( http://global.kyocera.com/prdct/telecom/office/iburst/basestation.html ) The backhaul is typically an STM-1 which leaves 131 Mb/s spare. There are 30 base stations on 2 x 10 Gb/s which leaves 10485736 Mb/s free.
 
r00igev@@r said:
I am confused as you stated you are bypassing the filters? The network is not congested but a base station will become congested when it's resources are staturated with peer to peer connections. This isn't an iBurst thing but a wireless thing. The measures around shaping peer to peer improves the overall quality of the user experience and does not retard it. [ Unless you are a monthly collector of 300GB of linux distro's - :-) :-) ]

The base station is capable of 24 Mb/s ( http://global.kyocera.com/prdct/telecom/office/iburst/basestation.html ) The backhaul is typically an STM-1 which leaves 131 Mb/s spare. There are 30 base stations on 2 x 10 Gb/s which leaves 10485736 Mb/s free.
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I am sorry that you're confused, I'll try and clarify that up for you. Though I am bypassing your filters it in not a easy thing to do and wastes a lot of my time. Therefore I would appreciate a service where all this fuss wasn't necessary. As far as the problem being that of wireless tech, it is not, there are wireless providers in UK, USA, Australia and China that don't resort signature throttling.

Your argument about how "the measures around shaping peer to peer improves the overall quality of the user experience and does not retard it" presupposes that you know exactly how the user wishes to use the service. You, seemingly, do not. I am not mass distributor or downloader, I am a collaborator with GNU, Project Anonymous, and a few other political and educational collectives. P2P services are essential for some to get information out. P2P throttling is illegal, if anyone cares, but carry on, you're just another brick in the wall.
 
Tw171 said:
As far as the problem being that of wireless tech, it is not, there are wireless providers in UK, USA, Australia and China that don't resort signature throttling.
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The problem around mass downloading of media content is an African problem, as online access to distribution channels like Netflix is not available. The peeps have thus solved the problem with torrents. You cannot compare the networks as first world countries do not have aggressive peer to peer downloaders.

The problem can easily be displayed in a lab. Setup a wifi AP and attach a laptop via wifi to view youtube. Connect another laptop via wifi and start a torrent with a thousand seeds. The youtube goes for a ball of chalk...

Tw171 said:
Your argument about how "the measures around shaping peer to peer improves the overall quality of the user experience and does not retard it" presupposes that you know exactly how the user wishes to use the service. You, seemingly, do not.
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I am open to suggestions. I am sure the mod can trigger a poll on the subject.

Poll: Would you rather have a base station that
a) Has 8 hours a day of no restrictions and allows you to do gaming and have a reasonable web experience
b) Has 24 hours a day of no restrictions and sucks the hind tit of a donkey?
 
Funny!!!
a) Has 8 hours a day of no restrictions and allows you to do gaming and have a reasonable web experience

do gaming on iburst that was a joke right?
 
r00igev@@r said:
I am open to suggestions. I am sure the mod can trigger a poll on the subject.

Poll: Would you rather have a base station that
a) Has 8 hours a day of no restrictions and allows you to do gaming and have a reasonable web experience
b) Has 24 hours a day of no restrictions and sucks the hind tit of a donkey?
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I think a more pertinent question for Iburst might be which constitutes our largest base of paying subscribers
a) little old ladies reading her emails
b) those 300GB linux distro collectors and gamers


And not for nothing but go look at a Distributed hash table like Coral Cache, p2p is overwhelmingly concentrated in countries I mentioned above, with no throttling. Hmmm...
 
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"Has 8 hours a day of no restrictions and allows you to do gaming..." - what is the purpose of the iBurst service if I can only play games 8 hours a day and at times that does not suit me? I choose c - Have the techs do their P2P thing but exclude the known big games and their servers by default and add games when people complain about it! Because a sucks and b is also not really an option.
 
Tw171 said:
I think a more pertinent question for Iburst might be which constitutes our largest base of paying subscribers
a) little old ladies reading her emails
b) those 300GB linux distro collectors and gamers


And not for nothing but go look at a Distributed hash table like Coral Cache, p2p is overwhelmingly concentrated in countries I mentioned above, with no throttling. Hmmm...
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Little old ladies who pay their bills are the best customers! They are also the kindest and courteous. I wish we had more!!!!!

WRT, second point. It is a question of scale - a first world FTTH user can have his kicks in a few secs while a poor wireless user needs a few days!
 
Darquan said:
" I choose c - Have the techs do their P2P thing but exclude the known big games and their servers by default and add games when people complain about it! Because a sucks and b is also not really an option.
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There is always the possibility is option D: expand the network; actually provide a full service, not something mutilated and splintered into different time slots. You know the service we actually pay for, so that we can choose how to use it.
 
r00igev@@r said:
There are paying customers in areas with heavy peer to peer saturation that are complaining as well. Unluckily, gaming protocols also trigger peer to peer filters and if you have a game that does this please PM me and I'll fwd the problem.
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You have missed my point. I dont do peer to peer - my issue is that because iBurst never notifies clients about these things means that when say a game does not work the client lands up spending hours trying to figure out why.
I think the only reason that your tech guy phoned me and admitted to the peer filtering is because I wrote on iburst FB page that it looked as if you guys were doing shaping because my game only worked at certain times. If you are convinced that what you are doing is legal and good for clients why did you not let clients know? You have no problem in sending me an email every day to tell me my bandwidth usage.
 
Tw171 said:
There is always the possibility is option D: expand the network; actually provide a full service, not something mutilated and splintered into different time slots. You know the service we actually pay for, so that we can choose how to use it.
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The LTE plans are there, it requires some knight in shining armour with a chest of Doubloons.
 
davidgrm said:
You have missed my point. I dont do peer to peer - my issue is that because iBurst never notifies clients about these things means that when say a game does not work the client lands up spending hours trying to figure out why.
I think the only reason that your tech guy phoned me and admitted to the peer filtering is because I wrote on iburst FB page that it looked as if you guys were doing shaping because my game only worked at certain times. If you are convinced that what you are doing is legal and good for clients why did you not let clients know? You have no problem in sending me an email every day to tell me my bandwidth usage.
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I have always had full disclosure. I realize I don't log in here often because of being lambasted - I can't take responsibility for support but I can assist.
 
Any one else having horrible speeds:
Local:
Test conducted on 04 June 2013 09:03:18 PM
Download Speed: 137 kbps (17.1 KB/sec transfer rate)
Upload Speed: 157 kbps (19.6 KB/sec transfer rate)
Latency: 239 ms

International:
Test conducted on 04 June 2013 09:05:21 PM
Download Speed: 186 kbps (23.3 KB/sec transfer rate)
Upload Speed: 121 kbps (15.1 KB/sec transfer rate)
Latency: 381 ms
 
r00igev@@r said:
I have always had full disclosure. I realize I don't log in here often because of being lambasted - I can't take responsibility for support but I can assist.
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I dont have issues with you, in fact its great to see somebody at iBurst whi tells it like it is. Perhaps you can get you PR people to read the last couple of pages. We would like to know these things BEFORE they happen, so if stuff goes wrong we know why. When the shaping first started I was forced to ask server admins in Germany to look at the game server logs to see why I was being kicked off all the time. They then told me that the punk buster service said my connection was dropping packets. But I dont pay them to waste their time to investigate. I do pay iBurst for a service and if they are going to experiment on a live platform (which is just dumb:wtf:) I would at least expect them to notify us in ADVANCE.
 
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