*READ FIRST* iBurst Network Status & Issues (DNS, Throughput and Latency)

DagegeN said:
My internet got "cut off" at 7this morning and only came back now 5PM ..... and it is extremely buggy and slow ..
Rynfield
Benoni
Gauteng ...... WTF is potting iBurst ?
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Getting nothing over 0.20 since last week. And I have a flat panel antenna on top of a three story building. Also in Benoni Brentwood park. Iburst why? Please hear us. Please do something? PLEASE! I like you guys give me reason to keep liking you.
 
chrisbronk said:
Getting nothing over 0.20 since last week. And I have a flat panel antenna on top of a three story building. Also in Benoni Brentwood park. Iburst why? Please hear us. Please do something? PLEASE! I like you guys give me reason to keep liking you.
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P.S did a speed test now. First from iburst (DL 0.20 UL 0.11) then from my bold 9900 hotspot on Vodacom only using edge (DL 1.09 UL 0.14) then once my 3G kicked in (DL 3.20 UL 0.15)
 
Not sure which towers are used in Rustenburg, but the speeds took a serious dive in RTB. Used to get 0.8mb dl speeds. Just did one now. latency 728ms, 0.19Mbps dl, upload 0.00Mps. It is like this for about a week plus. Can not even browse the web. My friend also confirmed his iburst in RTB, bout 4km from me, is also terrible. Have to play online with his 3G as he keep disconnecting on iburst.

What is going on...hehe
 
And based on iBurst's stunning report card of telling us just why their service sucks, I think it's time that someone set up a thread devoted to none-ADSL options for those of us who don't wish to go the 'wired' route? I have now been trying to download a 90MB file since +-19:40. I've downloaded 43 MB. Ridiculous.
 
Beavis said:
Not sure which towers are used in Rustenburg, but the speeds took a serious dive in RTB. Used to get 0.8mb dl speeds. Just did one now. latency 728ms, 0.19Mbps dl, upload 0.00Mps. It is like this for about a week plus. Can not even browse the web. My friend also confirmed his iburst in RTB, bout 4km from me, is also terrible. Have to play online with his 3G as he keep disconnecting on iburst.

What is going on...hehe
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Iburst is lazy. They make to much money and don't care enough to improve speeds during load. all I'm asking for is 1.00 DL speed everyday, its 2012 even my toaster can connect to the net or it could if I was with a ISP that had faster speeds than tar hardening???? Imagine....to be able to connect all your wifi devices and browse the Internet! to bad it will never happen with iburst. I know for a fact it's not my signal or my antenna because my speed at 2:41 am this morning was 1.14 DL ON A ONE MEGABIT MODEM!!! So wtf I-dontcare I mean burst.
 
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chrisbronk said:
Iburst is lazy. They make to much money and don't care enough to improve speeds during load. all I'm asking for is 1.00 DL speed everyday, its 2012 even my toaster can connect to the net or it could if I was with a ISP that had faster speeds than tar hardening???? Imagine....to be able to connect all your wifi devices and browse the Internet! to bad it will never happen with iburst. I know for a fact it's not my signal or my antenna because my speed at 2:41 am this morning was 1.14 DL ON A ONE MEGABIT MODEM!!! So wtf I-dontcare I mean burst.
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http://mybroadband.co.za/vb/showthr...*-Billing-amp-Customer-Service-Queries/page29

See the response from iburst

Hey guys let's all post our account details here and see how much better our speeds get..?
 
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Hi,

I cannot currently connect or log onto to the website. I phoned and was told because he recieved 4 similar calls the held desk agent is convinced that there is a site wide problem.
My card was issued through work and they might have cancelled the contract or such

1. How many of you are experiencing connection problems?

2. How long to resolving the issue?

Cheers
 
Interwebs slow today - are the airwaves too cold? lol. International and local sites, must be something with the weather...I hope!
 
Lol, was being a little sarcastic. Was in a good mood because of the special Tuesday on twitter, though loading all those posts took ages.
 
Been surfing the web with "dial-up" speeds the past week or so, ever since my "must be the weather" remark on 26 June. Anyone else having issues in Pretoria (Mountain View tower)?
*Posting this from office network*
**Speed test takes more than 10 minutes to complete**
 
Darquan said:
Been surfing the web with "dial-up" speeds the past week or so, ever since my "must be the weather" remark on 26 June. Anyone else having issues in Pretoria (Mountain View tower)?
*Posting this from office network*
**Speed test takes more than 10 minutes to complete**
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+1
 
Menlo Park area as well.

And the usual "there are no reported problems" and "we will send a tech out to your place" BS........ Come on, seriously? It is not a problem on our sides, it is the overloaded towers and a general slow down of YOUR network causing us to moan continually, not our PC's.

100% signal, less than 1% packet loss, yet we sit with a totally crap "speed" for months on end (since November last year, so 8+ months already).
The techs have been here and fitted a new flat panel antenna and worked for 4+ hours aiming the atenna to all the different towers in this area to try get the best speed possible out of overloaded towers in the area (all are at 3, so YES, they are all overloaded...) and a slight increase in speed was seen but still less than half the speed we used to have with just the modem alone.

Fix the overloading issue with the towers, case closed. We pay for a decent internet speed, and we demand it return. Stop with the excuses already and fix your network.
 
Speeds in Durban very poor as well. Live in Westville, work in Musgrave, and iburst at both are equally slow. Browsing is reasonable, downloads start well then bomb out after a minute or two. (Even using Mipony, lucky to keep at 2kbps) I have 72GB unused, pretty pointless having such a option when it's unusable.
 
Anyone noticed the really, really, extremely deafening silence from iBurst on this thread??! I know it's hard to pick up the indifference...but it's there. I promise. Sirias.
 
Well, I called them this evening to demand reasons for my throttled service, their response was that it is now policy. I certainly did not agree to a new 50GB a month deal revision to suddenly be throttled after 3 years of satisfactory service downloading whenever and whatever I wanted.

After throwing my toys out the cot at a help desk operator known as Mike he retaliated by suspending my service. That simply makes my departure inevitable. Who do I choose now? Any suggestions?
 
I currently cannot use my iBurst my modem connects to BSCC 19. I phoned in they informed me it was my modem. I then drove into the office to get some work done took my modem with me. Just for kicks connected the modem via LAN to my notebook and it connected to BSCC 14. Browsing worked like a charm speeds were good.

Just got home plugged the Modem back in connected my notebook directly to it as I did at the office.....and browsing does not work at all cant even open google. BSCC 19 again....

:(
 
Internet is connected but refuses to do anything.. Dunno wtf is going on here everything is timing out and the only site that even tries to load up is the iburst one which says to me it's an iburst issue.
 
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