Refunded - Self Install

[Freshy-ZN]

When I ordered ADSL back in Nov 2005 I asked for the self install option. I am in DBN and altho it wasnt supposed to be available here I asked anyways. The woman who took my order didnt say anything about it not being available to me.

Soooo. they finally install a whole new line (fone/DSL) on 16th Feb. Recently get my first bill and HELLO. I see a R404 charge for installation and a few other errors.

Off I go to Telkom and tell them I had ordered with the SI option so why the charge? Amazingly enough, when the woman checks my records on her PC she sees that I had SI. Great I thought, least theres a record of that.

Yesterday, they called me to say I can minus R404 from my bill and they will protect me from disconnection as the amounts on the bill and the amount I now have to pay are different.

Could it be that Telkom is feeling the pressure of consumer awareness/action and pending competition?

 

[AntiThesis]

I'd wait till that bill has been settled and you haven't been moaned at by them But it sounds not too bad...

 

[Freshy-ZN]

I'd wait till that bill has been settled and you haven't been moaned at by them But it sounds not too bad...

I think it has something to do with my promising to start cutting down Telephone poles with a chainsaw.

 

[bb_matt]

Yeah, don't hold your breath. I found that with Telkom, what is said, isn't neccessarily what actually happens.

I fought them over R600 for 3 months, until eventually, they stuffed up so badly, my account was sent with a credit of R5000 which obviously wasn't mine - they munged something up badly. I was leaving the country, so I just told them about it, cancelled my line and left them to sort it out.

They did and I heard a final bill for R600 had been sent to my P.O. Box - fat chance of them getting that.

They have an abysmal track record for billing, as the entire company is populated by people who eat peanuts all day long.

 

[ABU]

I am also from Durbs and was also charged for the Self install.
After I queried it with them, they reversed it.
This was in January.

 

[Freshy-ZN]

Good news that ABU, thanks.

 

[sm68]

Refunded

Also got charged R404 for installation. Queried with Telkom and got refunded the next month.

 

[Freshy-ZN]

sm68, did you originally place your order with the SI option and then still get charged?

Seems like Telkom is really trying to take a chance with the self-install thing.

 

[sm68]

Yes, placed with SI option and still got charged. Had no problem getting refunded though.

 

[Cytek]

Mine was refunded within 1 month

I also requested SI (in jhb), and their new packages (supreme) come with free installation, so they had no issues refunding me after incorrectly billing me for it. Was done within the month as well.