Repair Garmin Nuvi

[Ianf1]

I have a 310 Garmin Nuvi which dropped onto my parking brake cracking the screen now it doesn't work. I took it into anvic who wanted R2000 to fix it, since it cost just R2000 at Makro I said no. Does anyone know who can repair this, it has bluetooth and new garmins with bluetooth are expensive.

 

[Sackboy]

I have a 310 Garmin Nuvi which dropped onto my parking brake cracking the screen now it doesn't work. I took it into anvic who wanted R2000 to fix it, since it cost just R2000 at Makro I said no. Does anyone know who can repair this, it has bluetooth and new garmins with bluetooth are expensive.

That's just crazy!
Maybe you could write a note on the Garmap forum.

 

[Big Kriss]

I , on the other hand , have nothing but praise to bestow on ANVIC..
My Garmin Nuvi 200 w was not keeping calibration and would go out of cal. within minutes.

Stopped by AVNIC, chappie tested it and came back within a minute to say there was a major problem with my unit.

He checked up on the guarantee and found it was 5 months over the allowed time period. No problem, he would STILL replace my unit at no cost to me !

4 Days later a new in the box unit was delivered to my office by AVNIC , no charge !

This to me is brilliant service and Garmin/ AVNIC have a client for life.

Getting back to your problem, its rather to be expected that your ubit would not be covered as it was dropped and damaged.
Sometimes you got to accept the inevitable and buy a new unit here..

In your own words, a new unit is expensive so would it not then make sense to pay the R2000 and have yours repaired ?
Trust me, it will be superb with all the latest firmware etc.

 

[bdt]

I have a 310 Garmin Nuvi which dropped onto my parking brake cracking the screen now it doesn't work. I took it into anvic who wanted R2000 to fix it, since it cost just R2000 at Makro I said no. Does anyone know who can repair this, it has bluetooth and new garmins with bluetooth are expensive.

Sometimes life just sucks (and finding out that your own klutzishness is the cause really is insult after injury) ..fortunately the drops to which I've subjected my nüvi haven't ended up with this result; so far, so good for me!

But you can't blame Avnic for this, as much as they really, really bend over backwards for customers (definition: anyone who walks in with a device that's got the Garmin name on it, more below), a line has to be drawn somewhere and today, hombré, just ain't yours.

My experiences with Avnic include going there in blind-panic-abject-begging mode after >I< killed my 12XL (see how I take personal responsibility there?) from having been a doofus (bouncing a sensitive electronic device off a windowsill from the roof is less than smart) and hoping for the impossible ..which turned out to be the case so they offered me a GPS 76 for a grand - about half the going rate for what they cost, which I was only too glad to take seeing as I had actually bought the 12XL second-hand and had NO right to expect any kind of support from Avnic.

Since then any time I've taken my- or my pal's wife's nüvi for a firmware or map upgrade (which have included SD card swapouts) they've sorted me out and sent me on my merry way with nary a mention of my spending anything.

Actually, about my only gripe with my nüvi (and I haven't heard of anyone else having this problem but I suspect it is) is that my BLOODY windscreen suction-cup keeps coming off in our killer summer heat ..and are so used to this happening that their receptionist has a Big Box o' NEW Suction-Cup Arms(tm) sitting under her desk to give to anyone who walks in looking for one.

So, it's not Avnic stiffing you; it's you having a crap day. But, if you PM me a way to contact you, I can see about a backchannel enquiry there to see if there's anything that can be done for you.

 

[Juggy]

You should have it covered under your all risk items on your insurance as you take it out of the house. This would have covered it under accidental damage.

 

[Ianf1]

So, it's not Avnic stiffing you; it's you having a crap day. But, if you PM me a way to contact you, I can see about a backchannel enquiry there to see if there's anything that can be done for you.

BDT
thanks for the offer. I will PM you. I am just astounded that something that cost R2000 costs R2000 to fix. That is what is mind boggling. The garmin was great when it worked especially the for the handsfree bluetooth

 

[Arthur]

Man - this is grim. I hope you find someone who can do it at a reasonable price.

As an aside, it seems that charging outrageously for screen repairs is not confined to Garmin. Last week I took my sister's Acer laptop with dead screen in to Acer Repair Centre. They wanted R5400 for a replacement screen - the entire laptop cost her R5300 in 2007.