Hi,
I would really appreciate any suggestions or help with my problem.
My connection:
4 mbps telkom adsl.
My problem:
I've posted some download example logs here: http://pastebin.com/CbuJySyc
I've noticed that when downloading mp3 podcasts via plain http I get timeouts.
The timeout always occur at the same offset for a given file. I can restart
the download, and the download will timeout at the same spot again and again.
Sometimes a resuming downloader can continue after the bad section, but most of
the times it cant.
In all cases so far I can confirm the server does support resuming, and I can
resume all the files at other offsets just fine (e.g. a few bytes after the bad
part).
I have eliminated the following possible causes:
1) adsl router. swapped with another.
2) adsl account. used 7 different accounts on is and saix, all break at the
same offsets. Also using any of these adsl accounts, I can download the files
correctly via other adsl lines, e.g. at my work or friend's house.
3) computers (tried 5, some with linux, some with windows).
4) physical setup. I have connected just the telephone line into the modem, and
the modem into a pc. no proxys or anything fancy on my end.
5) remote servers - in all cases the remote server and file is fine, as I can
download it using a different adsl line.
Other than this weird error, I have no problems with speed or reliability. The
files actually download at 300+ kilobytes/s right up to the point this timeout
starts. And email and surfing is fine, as far as I can tell. The problem
started somewhere in the last month or so.
The problem points to Telkom, and the Telkom line, but, how am I going to
explain this to them? A few months ago I spent more than 3 hours on the phone
with them to just get my aunts' telkomsa username & password. Does telkom have
a more advanced technical support team, as, I know the support person on the
other end is going to say that the line syncs fine, so there is no problem, or
that I should contact my ISP.
I'm seriously considering canceling the line, rather than trying to convince
Telkom that there is a problem.
I would really appreciate any suggestions or help with my problem.
My connection:
4 mbps telkom adsl.
My problem:
I've posted some download example logs here: http://pastebin.com/CbuJySyc
I've noticed that when downloading mp3 podcasts via plain http I get timeouts.
The timeout always occur at the same offset for a given file. I can restart
the download, and the download will timeout at the same spot again and again.
Sometimes a resuming downloader can continue after the bad section, but most of
the times it cant.
In all cases so far I can confirm the server does support resuming, and I can
resume all the files at other offsets just fine (e.g. a few bytes after the bad
part).
I have eliminated the following possible causes:
1) adsl router. swapped with another.
2) adsl account. used 7 different accounts on is and saix, all break at the
same offsets. Also using any of these adsl accounts, I can download the files
correctly via other adsl lines, e.g. at my work or friend's house.
3) computers (tried 5, some with linux, some with windows).
4) physical setup. I have connected just the telephone line into the modem, and
the modem into a pc. no proxys or anything fancy on my end.
5) remote servers - in all cases the remote server and file is fine, as I can
download it using a different adsl line.
Other than this weird error, I have no problems with speed or reliability. The
files actually download at 300+ kilobytes/s right up to the point this timeout
starts. And email and surfing is fine, as far as I can tell. The problem
started somewhere in the last month or so.
The problem points to Telkom, and the Telkom line, but, how am I going to
explain this to them? A few months ago I spent more than 3 hours on the phone
with them to just get my aunts' telkomsa username & password. Does telkom have
a more advanced technical support team, as, I know the support person on the
other end is going to say that the line syncs fine, so there is no problem, or
that I should contact my ISP.
I'm seriously considering canceling the line, rather than trying to convince
Telkom that there is a problem.