Resolved: ISP Support Levels - New ISP has been FOUND **Web sQuad for the WIN**

J

joburg_guy

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May 13, 2009
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Location
Randpark Ridge
I was just on the point of migrating my fibre connection into a new service provider when at 05:30 this morning - Phone lines closed until 08:00, other support channels (maybe) open at 07:00...

Come on guys - I have hosting with this provider and was about to send more money their way for connectivity. I am a support professional and am on standby 24/7 for my customers.

So....

Which well-rated ISP has a 24/7 support centre and a presence on the VumaTel network without costing me an arm and a leg for a 50/50 service.
 
Check out Websquad, from personal experience very quick replies both on forums and tickets. Not sure if they have 24/7 support as I never needed it in insane hours and I'm asleep for 8 of those 24 hours :sleep: .
 
joburg_guy said:
I was just on the point of migrating my fibre connection into a new service provider when at 05:30 this morning - Phone lines closed until 08:00, other support channels (maybe) open at 07:00...

Come on guys - I have hosting with this provider and was about to send more money their way for connectivity. I am a support professional and am on standby 24/7 for my customers.

So....

Which well-rated ISP has a 24/7 support centre and a presence on the VumaTel network without costing me an arm and a leg for a 50/50 service.
Click to expand...

I know the feeling quite well.

Unfortunately you are looking for 1st world service in a 3rd world country.
 
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So... I am still without internet connectivity via my fibre - tried 2 sign-ups last night and neither have been able to assist. AS37358 or AS11845... Vumatel shop page just says "Check Coverage" even though it is the only page I can access :sick:

Fastest fingers first on who gets the line... Well done to the latter one for answering their support line, the former kept me on hold for half an hour without response...
 
A huge vote of confidence to the ISP who reached out to me...

They do not have a 24 hour support system BUT do have incredibly switched on staff...

I will mention their name as soon as the connection comes live
 
No man. Come on okes.. stop all the websquad flocking. You're going to the ruin it for the rest of us already on them. :p :p :p
 
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