That is acutally correct, if you see that you are going to be involved in a accident and you don't try your utmost best to avoid it they can deny the claim, not the first time I have heard of this.
Hint, you should have put in claim with your insurance company, now you pay for your premium and for the repair of your car, not a win win situation.
This point boils my blood to this day.
You are correct.
My first accident a few years ago:
Double lane circle, old guy on the inside lane driving extremely slow, me on the outside lane. As we are exiting the circle he suddenly turns into my lane. Instinctively I turn away, problem is there is a raised pavement so all that happens is that I hit that and my car bounces back into his car.
Verdict: when I enquired about excess recovery, they indicated that the accident was my fault, due to me making impact with the other driver. Alternative option was not to react and hit him, then the above would apply. It happened to suddenly and close proximity that breaking would result in the second option anyway.
Second accident, this one is somewhat relevant to the OP:
My car was parked and a third party reversed into me.
I was not parked illegally, so I thought it is clear cut and tried to claim from his insurance who is the same as my insurer. After a week I could see that I was being messed about and claimed from my own insurance.
I asked my broker what the impact on my premiums will be. They said it will increase even if the excess is recovered, which it was. (Final invoice was only R18k, but it counts as a claim, they don’t care how much).
Latest accident (2 days back):
A bakkie obviously didn’t tie down his contents correctly, a mattress goes airborne and I’m driving in the middle lane of a 3 lane highway. It lands on the car in front of me, goes airborne again and lands directly in front of me, cars to the left and right, I chose to rather hit it. Noticing all of this, I slowed down and by the time of impact I’m probably down to around 40km/h. Ended up with a dent on the bonnet and lodged a claim.
To the OP, if you’ve paid insurance for 15 years, so that in a situation like this you’d be covered whether it was your fault or not.
You can choose to fight this and maintain your claim free record and premium or use the product you’ve been paying 15 years for.