Rocketnet down?

[Privateuser456]

Hi,

Is anyone experiencing issues with Rocketnet, Sunday 21:45 PM

Router is unable to connect, getting a password incorrect error on my router.

The Rocketnet launchpad website also not accessible.

FNO: Metrofibre

 

[Koosvanwyk]

Hi,

Is anyone experiencing issues with Rocketnet, Sunday 21:45 PM

Router is unable to connect, getting a password incorrect error on my router.

The Rocketnet launchpad website also not accessible.

Might help is you also state the FNO.

No problem on Vunatel in Cape Town.

The launchpad portal is down in Johannesburg according to their network status page

 

[Privateuser456]

Might help is you also state the FNO.

No problem on Vunatel in Cape Town.

The launchpad portal is down in Johannesburg according to their network status page

Sorry, Metrofibre.

ONT box shows everything as connected.

 

[Mvu]

Same time just happened to me. Had to "forget " connection and enter password again

 

[Privateuser456]

Same time just happened to me. Had to "forget " connection and enter password again

I did try that, no luck.

Even did a full reset, still down.

This is where it sucks to use a small ISP because you can’t log a call or phone support.

 

[RocketNet-Rep]

Good Morning @ToxicCorra27 and @Mvu. Please confirm if you are still experiencing issues. Our team are available this morning to assist you if you still are. Please Call or WhatsApp 0876100500

 

[belator]

I did try that, no luck.

Even did a full reset, still down.

This is where it sucks to use a small ISP because you can’t log a call or phone support.

I'm curious

Do you know which ISPs have tech support available after 10:00pm on a Sunday to clients without a SLA?

I'm not being sarcastic. I really want to know.

 

[Syphonx]

I'm curious

Do you know which ISPs have tech support available after 10:00pm on a Sunday to clients without a SLA?

I'm not being sarcastic. I really want to know.

Even if they do, it will be the most basic support. IE if a reboot does not work, you're waiting till morning. They will not have a level 2 or 3 engineer on call for a single home customer with some edge case issue.