Rocketnet - feedback?

[moms]

more packet loss today

View attachment 1281666

Their support guys don't know how to read packet loss when I was with them and I sent a packet loss on their whatsapp support the dude told me our engineers are not clued up.

I moved away from them because they could not resolve my iptv issue as I was getting lots of buffering, even showed them tests with vox fat pipe and also got afrihost test account and my iptv was playing perfect with no issues. Eventually I gave up on these oaks as they mostly tier 1 support guys

 

[Leno]

like this no loss?
View attachment 1281868

The loss on the last hop, on google's network?

There are publicised problems with google's ZA pops at the moment

YouTube streaming problems in South Africa

Fibre broadband subscribers on ISPs such as Afrihost and Webafrica have reported problems streaming videos from YouTube.

mybroadband.co.za

 

[midasza]

Anyone else down. Vumatel trenched Morningside Durban.

 

[JohnJuniorV3]

Did anyone get the new prices for Metrofibre?

 

[midasza]

Anyone else down. Vumatel trenched Morningside Durban.

Rockenet here, Vuma trenched Morniningside Durban and not down

 

[Dee96]

Did anyone get the new prices for Metrofibre?

Are the prices set to change?

 

[RocketNet-Rep]

Are the prices set to change?

@Dee96 @JohnJuniorV3 Metrofibre applied a price increase to the 100/100Mbs package which we unfortunately had to respond to. However, we are further able to launch a new 250/250Mbs package at just R10 more than the adjusted 100/100Mbs package.

 

[IceCold3000]

to be honest, the launch of the 250/250Mbps is a game changer at that price and makes sense for those clients who function as data intensive internet users. Prices are always set to change like everything in the world, all we can hope is that the FNO's keep the increases to a minimum so that all ISP's can avoid having to pass this onto their customers.

 

[RocketNet-Rep]

to be honest, the launch of the 250/250Mbps is a game changer at that price and makes sense for those clients who function as data intensive internet users. Prices are always set to change like everything in the world, all we can hope is that the FNO's keep the increases to a minimum so that all ISP's can avoid having to pass this onto their customers.

Thank you @IceCold3000, our ambition is to always provide the best service we can at an affordable price to our Subscribers.