Router can't connect to DSL

C

c3n0byt3

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Hi,

I've recently been told my 384k ADSL line is installed (did it through Axxess).
I have a DLink DSL-2750u router.
A laptop running Ubuntu 10.10.

I've tried many things and I just can't connect!
VPI=8
VCI=35
PPPoE
Router and Subnet IP is appropriate.
My laptop IP then becomes 10.0.0.3 and router is the gateway.
Auto DHCP is on.

I've called Telkom and they say the line is fine. Should be working.
What I've noticed is that the DSL light on the router is blinking green.
Am told it should be solid. I leave it on for over 20mins and it still blinks.
Router diagnostics tell me that ethernet passes, but DSL fails (doesn't get a change to goto ISP).

My physical setup is:

............................/ --> router --> laptop (via ethernet for now)
wall jack --> splitter
............................\ --> microfilter --> telephone

I've tried connecting the router directly to the wall jack as well.
Still get that blinking light.
oh how it blinks...
(ﾉಥ益ಥ）ﾉ ┻━┻
 
Try a different POTS filter.
Try a different telephone cable (ADSL)
Make sure your DSL account is correct (username & password)
Check all connections.
Try a different router (if you have access to one)

One thing you are going to learn is that Telkom always says everything is fine.
A exchange could blow up, not exist and when Telkom check / does tests, they will say it's fine and working fine. :mad:
The only time THAT will change is when you talk to someone who knows his job.
 
Go to your nearest telkom shop / service centre and take the ADSL modem with you and let them test it there. If they refuse to assist... THROW IT ON THE GROUND!! and walk away...
 
gdiza said:
Try a different POTS filter.
Try a different telephone cable (ADSL)
Make sure your DSL account is correct (username & password)
Check all connections.
Try a different router (if you have access to one)

One thing you are going to learn is that Telkom always says everything is fine.
A exchange could blow up, not exist and when Telkom check / does tests, they will say it's fine and working fine. :mad:
The only time THAT will change is when you talk to someone who knows his job.
Click to expand...

Thanks for the reply.
Can't be the filter can it? I tried without the filter and still same thing.
It's the telephone that needs the filter not the router, right?

When you say DSL account, you mean the ISP account right?
Or is there a separate DSL line account that I should have details on?
I got the line through Axxess for like R139.
Then purchased prepaid bandwidth from them. With that bandwidth comes a user name and password.
It's those details I'm using in the router.

I'm going to try and test the router with the people I bought it from.
That way I can test it through another line...hopefully.
 
don't you guys think it's pretty unfair towards the customer when it's expected for them to jump thru hoops with Telkom when they aren't even a direct customer of them? Axxess and all the others better hurry and remove finger from anus... i mean, if this is how it's gonna be after LLU -one bright future awaiting man *sigh*
 
FNfal said:
Disconnect the phone and filter , just have the router connected.
Telkom ADSL lines when installed have to be activated with telkom to work properly ( dont know about axxess )
If you can log on to telkom . then the line neads activation
http://www.tristar.co.za/images/Telkom Validating an ADSL line.pdf (how to activate line )
Click to expand...

Yep I did verify the line, though from work. Just plugged in my number and order number.
Says "Your ADSL Service request has already been processed."
So I assumed everything's cool.
However, at home, I can't open any site (see OP).
BUT, the pdf you linked says I need to use guest@telkomadsl. Surely this is only if you're using Telkom as an ISP?
Or do I use this for the first time?
 
FNfal said:
Disconnect the phone and filter , just have the router connected.
Telkom ADSL lines when installed have to be activated with telkom to work properly ( dont know about axxess )
If you can log on to telkom . then the line neads activation
http://www.tristar.co.za/images/Telkom Validating an ADSL line.pdf (how to activate line )
Click to expand...

Yep I did verify the line, though from work. Just plugged in my number and order number.
Says "Your ADSL Service request has already been processed."
So I assumed everything's cool.
However, at home, I can't open any site (see OP).
BUT, the pdf you linked says I need to use guest@telkomadsl. Surely this is only if you're using Telkom as an ISP?
Or do I use this for the first time?
 
@Srack0verflow: I hear you man, but I'm thinking I'm just a noob at this. I've only ever had the nets at work. Never had to wade through this. I also just followed the Axxess user guide for connecting, and everything seems legit. Everyone says the same thing, but that light, she blinks.
 
Try connecting the telephone (which has ADSL on) directly to the router and trying that way... no POTS filter.

If that still doesn't work, keep that setup, but RESET the router and resetup it up from scratch.

If still problamatic, confirm your ADSL (self activation) was successful, maybe ask Telkom to redo it - maybe you think it went through, but it didn't.

Try with the guest account, you should be able to access www.telkom.co.za with that (if the self activation worked) then you know it's a 'account' issue.
 
Last edited:
No you are using a telkom ADSL line
Try the ( User: guest@telkomadsl
Password: guest) in your router and see if you can go to www.telkom.co.za
if you can go to the telkom site your line is not activated
either way phone axxess if this dont work they must help you ( all inputs to the router must be exactly right )
 
c3n0byt3 said:
Yep I did verify the line, though from work. Just plugged in my number and order number.
Says "Your ADSL Service request has already been processed."
So I assumed everything's cool.
However, at home, I can't open any site (see OP).
BUT, the pdf you linked says I need to use guest@telkomadsl. Surely this is only if you're using Telkom as an ISP?
Or do I use this for the first time?
Click to expand...

How can you verify your DSL line at home, from work? That does not compute, at all.

Verify the line from home, at the physical location....:rolleyes:
 
"North ADSL SIO AW Install"

Check out your cabling. Looks like ADSL is active and you have been allocated a slot/rack/port. So either your ISP is messing you around or your cabling/router is the problem.

I'd go with the latter based on the fact that your router's light is blinking
 
Last edited:
@Teraside: Didn't really know what verifying meant. Thought it was merely a formality/admin thing. To verify the line, I needed to goto the telkom site. This isn't happening with my router.

@Grav: Thanks! Actually it could be both. The guide and settings on their website are different. Will try again tonight with advice from the thread. Otherwise will be taking the router back to ikonic.
 
FNfal said:
No you are using a telkom ADSL line
Try the ( User: guest@telkomadsl
Password: guest) in your router and see if you can go to www.telkom.co.za
if you can go to the telkom site your line is not activated
either way phone axxess if this dont work they must help you ( all inputs to the router must be exactly right )
Click to expand...

If you can't access the Telkom site, you are not using the Guest Account as specified above.
 
@Teraside: Yep, that's become apparent today through this thread. I didn't know that was the procedure. Seriously, I wasn't told of any of this:-D
 
c3n0byt3 said:
@Teraside: Yep, that's become apparent today through this thread. I didn't know that was the procedure. Seriously, I wasn't told of any of this:-D
Click to expand...

It is normally said in the user manual of the router if I remember right. My one did say.
 
@Meren: I was hoping that too! I mean, the DLink packaging even has Zulu on it, so was thinking this thing's made for SA. The manual however was mostly Russian and some South American languages.
 
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