RSAWeb Status

C4Cat said:
What I heard... is that the building generator and the RSAWeb generator were in the same place and the heat from the building generator was blown directly into the RSAWeb generator which, combined with the hottest day of the year, caused the RSAWeb generator to overheat. Or something like that...
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So the exhaust from the one blew into the intake of the other. You cannot make this kuk up.
 
Ive had really bad service from them over the last couple of months, support takes two weeks to get back to a email / ticket. Sales takes just under a week to process a line speed upgrade.

After this issue going to switch ISP in the new year
 
r00igev@@r said:
So the exhaust from the one blew into the intake of the other. You cannot make this kuk up.
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It's probably also the fault of building management to not plan this from a logic and health and safety perspective as they should approve where the generators are fitted.

Perhaps they test their (1 or more) generators regularly, but not for 12+ hours with the other building generators...it's not definitely the incompetence of RSAWeb.

We also don't know if there were multiple failures like maybe they have a DR site which had it's own issue. **** happens is all I'm saying.
 
Ferog said:
It's probably also the fault of building management to not plan this from a logic and health and safety perspective as they should approve where the generators are fitted.

Perhaps they test their (1 or more) generators regularly, but not for 12+ hours with the other building generators...it's not definitely the incompetence of RSAWeb.

We also don't know if there were multiple failures like maybe they have a DR site which had it's own issue. **** happens is all I'm saying.
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Eish. When you install the darn thing you will see that problem unless you a poephol. Just saying.
 
why arent they using cloud services to mitigate against things like power outages ?
 
so i guess its all about being cheapsakes.Strange when your core business is ICT and you skimp on the the foundations on which your business is built on.
 
TofuMofu said:
Or host their services at a big DC like Teraco, which has all the backup power it will ever need.
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Don't think Teraco don't mess up, even with dual generators and power feeds. Even AWS had three outages recently in the US if you think "the big boys do it better".

The best strategy is diversification (across vendors/sites/staff etc), not placing all your eggs in one basket - if it's at your office or in a Teraco/ADC etc in this instance.
 
Ferog said:
Don't think Teraco don't mess up, even with dual generators and power feeds. Even AWS had three outages recently in the US if you think "the big boys do it better".

The best strategy is diversification (across vendors/sites/staff etc), not placing all your eggs in one basket - if it's at your office or in a Teraco/ADC etc in this instance.
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There's more than 1 Teraco DC ;), but I don't mean just Teraco,any of these large DC facilities (redundant between at least 2).
 
TofuMofu said:
There's more than 1 Teraco DC ;), but I don't mean just Teraco,any of these large DC facilities (redundant between at least 2).
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The issue introduced by multiple resilient systems in parallel has its own complexity. Its more difficult to manage and requires special configuration and software. All doable but not always easy.

The best to to have a app that understands the topology and that it has multiple paths instead of having the backend provide the app with a single path and the backend manages the failures. The first method is what facebook uses. All good until someone stuffed up DNS and locked themselves out of all the DCs.
 
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Fibre down in Tokai / CT today (29th Dec) but since RSAweb don't have a network status nor do they tweet anything useful I have to go to Afrihost to figure out what's broken :confused:
 
r00igev@@r said:
The issue introduced by multiple resilient systems in parallel has its own complexity. Its more difficult to manage and requires special configuration and software. All doable but not always easy.

The best to to have a app that understands the topology and that it has multiple paths instead of having the backend provide the app with a single path and the backend manages the failures. The first method is what facebook uses. All good until some stuffed by DNS and locked themselves out of all the DCs.
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so you saying SD Wan is to the solution ?
 
ubercal said:
so you saying SD Wan is to the solution ?
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Correct but automation needs to be a prerequisite because without that it becomes more complex.

Many deployments based on firewalls as an example use the firewall base and make it more difficult.

Another example is one of the most popular DNS clients by a county mile, DNSMASQ. It highly configurable and has features that make it rock solid. Its in most routers from cisco to tp-link. Problem is that the advanced functionality is never used but only the bare bones. With a bit of automation you can figure DNSMASQ in the same reliable way you configure hard disk with RAID. Currently all configures and in reality single points of failure wrt DNS. Even if you add a secondary is only kicks it after a full failure and loss of connectivity on the first. DNSMASQ can be configured to use multiple upstream resolvers simultaneously.
 
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Anyone else having issues with disconnects on RSAWeb and or Octotel? Been getting a lot of disconnects this week, but today is the worst. In Woodstock, CPT.

Date and timeStatus
01/14/2022 3:44:53 PMOnline
01/14/2022 3:44:24 PMNo internet connection. Wi-Fi/Ethernet OK
01/14/2022 3:43:44 PMOnline
01/14/2022 3:43:15 PMNo internet connection. Wi-Fi/Ethernet OK
01/14/2022 3:42:32 PMOnline
01/14/2022 3:42:03 PMNo internet connection. Wi-Fi/Ethernet OK
01/14/2022 3:41:19 PMOnline
01/14/2022 3:41:15 PMNo internet connection. Wi-Fi/Ethernet OK
01/14/2022 3:41:03 PMOnline
01/14/2022 3:41:03 PMNo internet connection. Wi-Fi/Ethernet OK
01/14/2022 2:21:52 PMOnline
01/14/2022 2:21:48 PMNo internet connection
01/14/2022 2:15:55 PMOnline
01/14/2022 2:15:42 PMNo internet connection. Wi-Fi/Ethernet OK
01/14/2022 2:15:34 PMOnline
01/14/2022 2:15:33 PMNo internet connection. Wi-Fi/Ethernet OK
01/14/2022 2:14:52 PMOnline
01/14/2022 2:14:24 PMNo internet connection. Wi-Fi/Ethernet OK
01/14/2022 2:13:39 PMOnline
01/14/2022 2:13:24 PMNo internet connection. Wi-Fi/Ethernet OK
01/14/2022 2:06:28 PMOnline
01/14/2022 2:06:15 PMNo internet connection. Wi-Fi/Ethernet OK
01/14/2022 2:05:07 PMOnline
01/14/2022 2:04:54 PMNo internet connection. Wi-Fi/Ethernet OK
01/14/2022 2:04:08 PMOnline
01/14/2022 2:03:54 PMNo internet connection. Wi-Fi/Ethernet OK
01/14/2022 2:03:09 PMOnline
01/14/2022 2:02:54 PMNo internet connection. Wi-Fi/Ethernet OK
01/14/2022 2:02:15 PMOnline
01/14/2022 2:02:12 PMNo internet connection
01/14/2022 2:02:03 PMNo internet connection. Wi-Fi/Ethernet OK
01/14/2022 2:01:54 PMOnline
01/14/2022 2:01:54 PMNo internet connection. Wi-Fi/Ethernet OK
01/14/2022 9:34:59 AMOnline
01/14/2022 9:34:45 AMNo internet connection. Wi-Fi/Ethernet OK
 
r00igev@@r said:
I'm seeing a forked up MTU.
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I logged a ticket and then all of a sudden it stopped with them asking me to do a crap load of stuff to "test" when it drops again...they didn't acknowledge an issue, yet it's gone after the ticket was logged.

Suspicious.
 
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