(Like it takes 10-14 days to change your PIN code and they send it to in 2 envelopes on different days which got intercepted twice) cheque books also get stolen alot in the post...why they dont let you collect it from the bank is beyond me lol
An when it works, it works well - like - 3 days for your new drivers license via post, 5 days for a new passport - delivered to your door via courier, Amazon CD's /DVD on your desk before 1pm the next day, not having to go into the bank to do everything - cheque books and credit cards delivered to your door etc.