SAINET

[Bandwidth]

I am really looking forward to getting SAINET's 384k Uncapped @ R499 (Includes ADSL line rental) when it becomes available on 1 April. Before I do I first want to find out how others have experienced their other ADSL offerings and gerneral service.

Please comment on:
Stability: Do you get full advertised speed all the time?
Reliability: Does it work all the time?
Customer support: Do they answer the phone and help you when you call?

I am especially interested in current 4Mbps unlimited subscribers

 

[Lightscribe]

DigiChilli R300/month Package:

Stability: Do you get full advertised speed all the time?

No

Reliability: Does it work all the time?

No

Customer support: Do they answer the phone and help you when you call?

Never tried, but apparently not always, according to members here.

 

[flarkit]

Been with SAINET for 2.5 years, with nothing to complain about. Their pricing was great back when we joined, the service has been up almost 100% of the time and the speeds were within expectations. We get about 330kbs on a 384k line. Their helpdesk is not available after hours, but I've only had an issue once after hours. So we've had no reason to change.

 

[cavedog]

I am really looking forward to getting SAINET's 384k Uncapped @ R499 (Includes ADSL line rental) when it becomes available on 1 April. Before I do I first want to find out how others have experienced their other ADSL offerings and gerneral service.

Please comment on:
Stability: Do you get full advertised speed all the time?
Reliability: Does it work all the time?
Customer support: Do they answer the phone and help you when you call?

I am especially interested in current 4Mbps unlimited subscribers

"Line rental Included Uncapped accounts available Now!
4096K Data Only Accounts available Now!
Data Only accounts 384, 512 and 1024 available from 1 April 2010.
Data Only refers to Internet Access only, excluding Line rental."

This means that it will already be available for you......

 

[Deleted member 78630]

We get about 330kbs on a 384k line.

How??? The max that you should get is 40KB/s, unless you meant 330Kb/s in which case is a bit less than 40KB/s.

 

[flarkit]

How??? The max that you should get is 40KB/s, unless you meant 330Kb/s in which case is a bit less than 40KB/s.

330 kilobits per sec. So about 40KB/s, correct

 

[snobee]

How??? The max that you should get is 40KB/s, unless you meant 330Kb/s in which case is a bit less than 40KB/s.

Oh gees, you REALLY thought he was talking about something else???

 

[Bandwidth]

"Line rental Included Uncapped accounts available Now!
4096K Data Only Accounts available Now!
Data Only accounts 384, 512 and 1024 available from 1 April 2010.
Data Only refers to Internet Access only, excluding Line rental."

This means that it will already be available for you......

You are absolutely right, my mistake. The "sign up" link on the site did not work and I read it wrong.

 

[Bandwidth]

Been with SAINET for 2.5 years, with nothing to complain about. Their pricing was great back when we joined, the service has been up almost 100% of the time and the speeds were within expectations. We get about 330kbs on a 384k line. Their helpdesk is not available after hours, but I've only had an issue once after hours. So we've had no reason to change.

Thank you very much. This is what I needed to know. I called them today and the sales person assured me that it will continue to be the exact same service as their current capped DSL just uncapped. She also said that the billing cycle starts on the 1st so I'll be signing up for March. Bye bye Afrihost.

 

[acidb]

I think I'll wait just a bit longer to see what feedback some of the myBB members give and then make a decision based on that.

 

[TrueTenacity]

No mention of a fixed ip???

 

[mrudling]

Any other feedback for these guys?

Im finding it hard to decide to go with R449 for aprox 90gig in a month, or splash out for the R899 and get upto 800gigs if I push my 4meg line.....

Just because it works out cheaper per gig, does not mean you can afford it...

 

[Fishzn]

Yeah, has anybody bitten the bullet with Sainet? I'm seriously considering their offer, as they've been around for some time with little complaints from the community but yeah it would be nice to know about the uncapped offering.

 

[pjjdp]

I was with Sainet before Afrihost. Had no problems at all. I will also go back to them in April for the uncapped service.

 

[Tinuva]

Not to bash on SAINET, they are obviously still testing and working on their new network but here are a few traceroutes I did out of interest sake. Looking at them I see now how they can do the split accounting for local/international, by making use of a product from Neology or whatever but I do remember reading about neology planning to do split account a few months ago on their website.

From Europe to Sainet's website:

be ~ # traceroute www.sainet.co.za
traceroute to www.sainet.co.za (41.216.192.115), 30 hops max, 40 byte packets
 1  rt-gs01-v53.xl-is.net (79.170.90.2)  0.509 ms  0.450 ms  0.424 ms
 2  xl-internetservices.nl.jointtransit.nl (217.170.10.139)  1.023 ms  1.262 ms  1.273 ms
 3  k705.pni-openpeering.ams1.nl.above.net (82.98.253.169)  0.927 ms  0.915 ms  0.893 ms
 4  ge-0-2-0.mpr1.ams1.nl.above.net (64.125.28.93)  1.580 ms  1.558 ms  1.539 ms
 5  so-3-0-0.mpr2.ams5.nl.above.net (64.125.28.90)  1.498 ms  1.481 ms  1.457 ms
 6  so-2-0-0.mpr1.lhr2.uk.above.net (64.125.27.177)  11.371 ms  11.486 ms  11.531 ms
 7  213-152-252-92.elite.net.uk (213.152.252.92)  12.788 ms  12.492 ms  12.730 ms
 8  217.68.240.26 (217.68.240.26)  13.446 ms  13.646 ms  14.009 ms
 9  217.68.254.108 (217.68.254.108)  13.673 ms  13.583 ms  13.941 ms
10  41-216-193-198.neoinx.net (41.216.193.198)  1037.748 ms  1037.726 ms  1037.670 ms
11  grz-sainetcr02-eth1-vlan210.neology.co.za (41.216.193.166)  1038.226 ms  1038.256 ms  1038.188 ms
12  ns1.sainet.co.za (41.216.192.115)  1038.207 ms  1029.232 ms  1021.939 ms

Seems their international link gets a bit saturated during the day reaching latencies of a 1000ms.

Now from local:

tpr-route-server>traceroute www.sainet.co.za
Translating "www.sainet.co.za"...domain server (196.25.1.11) [OK]

Type escape sequence to abort.
Tracing the route to ns1.sainet.co.za (41.216.192.115)

  1 tpr-ip-esr-1-fe-1-0-3.telkom-ipnet.co.za (196.25.9.45) 0 msec 0 msec 0 msec
  2 196.43.51.6 0 msec 0 msec 4 msec
  3 ipinx-internet-gw.telkom-ipnet.co.za (196.25.110.46) 0 msec 4 msec 0 msec
  4 41-216-193-170.neoinx.net (41.216.193.170) [AS 37105] 4 msec 0 msec 4 msec
  5 ns1.sainet.co.za (41.216.192.115) [AS 37105] 4 msec 0 msec 4 msec

local-route-server>traceroute www.sainet.co.za
Translating "www.sainet.co.za"...domain server (168.210.2.2) [OK]

Type escape sequence to abort.
Tracing the route to www.sainet.co.za (41.216.192.115)

  1 ar2-rba-tnr-gi0-3-11.ip.isnet.net (196.34.7.195) [AS 3741] 0 msec 0 msec 0 msec
  2 168.209.1.170 [AS 3741] 4 msec 0 msec 4 msec
  3 rrba-ip-spe-2-wan.telkom-ipnet.co.za (196.25.127.181) [AS 5713] 4 msec 4 msec 0 msec
  4 196.43.25.137 [AS 5713] 4 msec 4 msec 4 msec
  5 rrba-ip-hsll-1-gig-1-0-8.telkom-ipnet.co.za (196.43.51.70) [AS 5713] 128 msec 0 msec 0 msec
  6 ipinx-internet-gw.telkom-ipnet.co.za (196.25.110.46) [AS 5713] 0 msec 4 msec 4 msec
  7 41-216-193-170.neoinx.net (41.216.193.170) [AS 37105] 0 msec 4 msec 4 msec
  8 www.sainet.co.za (41.216.192.115) [AS 37105] 4 msec 4 msec 4 msec

Local latencies on their network looks excellent and seems they are based somewhere in JHB/PTA probably JHB and making use of SAIX for local transit and they have their own layer2 transit over SEACOM I assume because later after hours the latencies to their website from Europe is around 233ms which looks like its SEACOM as opposed to SAT3 which should be around 170-190ms.

 

[Adrenalin]

ok so, i'm currently on screamer uncapped. No laughing please. I have a few questions similar to other users? How is their speed? Service? Reliability? Work pays for my line so all i really need is an isp for data and of course browsing?

 

[Captine_]

Hi there. I use a lot of Skype to internations toll free numbers. Anyone able to comment on VOIP using SAINET's shaped accounts? I currently have a little 384 line with Cybersmart (unshaped) and works well.

 

[Bandwidth]

Oh no, for the first time today when I called Sainet no one picked up the phone and I had to call back a few times. When someone finally answered she said it had been incredibly busy. I asked if they plan to hire more employees to handle the increased business they are about to receive and the lady tried to assure me they will employ more when they need more but that right now everything is going fine.

 

[Bandwidth]

I use Skype as my main telephone service so I am also very interested to hear about the quality of Skype calls over Sainet ADSL

 

[Bandwidth]

Great news! The employees have Skype accounts!!! So I am receiving great customer service via Skype Chat or if I want to call it's free! My medical insurance company have been doing this and I LOVE IT!!! TAKE THAT TELKOM! The lady helping me also said that Skype is never throttled and always take priority. Her name is Michelle von Abo, you can ask to speak to her when you call, she has been very helpful in processing my application and answering all my questions.