AstroTurf
Lucky Shot
- Joined
- May 13, 2010
- Messages
- 32,220
- Reaction score
- 6,252
So I thought I would see what Samsung have to say about unwanted apps (the only two that bug me as per discussion below).
Thabang :
Thank you for contacting Samsung Electronics, how may I be of assistance today?
Astroturf :
Good morning
Astroturf :
I have 2 apps I disabled/uninstalled
Thabang :
Good day Astroturf what device are you using?
Astroturf :
they keep going back into my samsung apps update list.
Astroturf :
Galaxy S5 LTE
Astroturf :
the problem is that it means i can not simply do updates as i used to.
Astroturf :
I have to manually update or keep having these apps reinstall.
Astroturf :
they are Collectiv and Chaton
Thabang :
So this occurs from Samsung Apps and not Google Play Store?
Astroturf :
yes
Astroturf :
I already have several chat programs installed and do not want another.
Astroturf :
I also have no use for Collectiv.
Thabang :
Alright....Did you disable these apps in application manager?
Astroturf :
I "uninstalled" them or disabled them by going into apps list
Astroturf :
then pressing and holding them
Astroturf :
and dragging to the bin
Astroturf :
they seem to only disable though
Astroturf :
They vanish from my app list but then appear in my updates list.
Thabang :
Alright Astroturf by doing this the app is not completely uninstalled.
Astroturf :
I have also tried stopping their services
Astroturf :
please assist me on how to remove them
Thabang :
To totally Remove them you will need to do the following:
Thabang :
Tap on settings.
Thabang :
Tap on Application manager.
Astroturf :
ok
Astroturf :
they are in my disabled list.
Astroturf :
I can not uninstall them from there by the looks of things. my only option is "Enable"
Astroturf :
is there some other way i must go about this?
Thabang :
In application manager tap on all then tap on those two apps. Then tap on uninstall.
Astroturf :
They do not appear in all, only in disabled.
Astroturf :
I will endable one then try that quickly
Astroturf :
I enabled collectiv.
Astroturf :
Went into all
Astroturf :
tapped on collectiv
Astroturf :
My only option is Disable
Thabang :
All right that would mean that the app is embedded in the operating system and you will not be able to uninstall it.
Astroturf :
How do i stop it from going into updates when i disable it?
Astroturf :
it happens the second I disable it and then if I "update" it it just enables it again.
Thabang :
You will be unable to....all you can do is not update these apps that you dont use.
Astroturf :
or root the device
Astroturf :
is there some place I can complain about this?
Astroturf :
I do not need advertising software that has full access to all my personal data, location, files etc on my phone.
Thabang :
Rooting the device will void your warranty and we do not have any information on the process of doing so.
Astroturf :
yea I am aware of that. it is why I am trying to find a solution that does not leave me with unwanted apps and does not void my warranty
Thabang :
All You can do is disable the app.
Thabang :
In regards to updates you can simply skip the updating of the apps you are not looking to use.
Astroturf :
yea, manual updates only and then only update 1 app at a time.
Thabang :
Yes that is correct.
Astroturf :
Thank you anyway, I hope the query gets taken further as this is a bit of an issue. Advertising apps should not need access to the entire phone and all my contacts.
Astroturf :
that is a security risk as well as a privacy risk.
Thabang :
I have sent through a Update suggestion for you to head office to have this option added to remove any unwanted pre-installed apps.
Astroturf :
Thank you for the assistance and have a great day.
