A few posts still suggest theres a mismatch between the SARS-Backend(Real Sars) and the Taxpayer and his E-Filing link to SARS.
I have seen this before where a company buys some IT Software to do a job(s), but because of cost do not buy it fully as originally designed. Then few years go past and new measures are implemented. By this time the engineers originally involved from source is gone and moved on, they had a deep understanding. Now you run into problems where the Service Provider(Sars) and the client(Taxpayer) start talking/communicating partially past each other. Its impossible to talk to the backend, so complaining in the media is one way of getting a selution, hoping they pick up on it, therefore my wording. Till the backend specialists are able to see through this, the problem will stick and cause some mayham for some that tick the right paths/boxes.
I see problems like these take up to year or more to get fixed properly. What makes it difficult is the backend may not initially see how this happens from their way of access to the systems, neither the call centres otr staff at offices you visit. Everybody just see his view from his access point. This is where you need a special kind of a guy in the backend and a special kind of a complainent and hope their thoughts meet up somewhere, it may actually cost them a lot of money to correct after identified.
Well let see how the new promised 2018 progress.