Yes.
First step would be to phone SARS. Ask them why the refund was reversed. Make notes of what the agent says.
If a verification request has been issued. Attend to it within 21 business days.
If there is a stopper on your bank account follow these procedures.
Make a booking using the above link. Select these options:
View attachment 1345734
You don't have to select "video". I do because I do this more often than I'd like to admit.
The following supporting documents is required for your meeting with the agent.
Submit the documents via the following link for your meeting. You would have a received a case number on your initial booking.
You'll need
- Bank Statement (not older than 3 months) [Do not send transaction history]
- Certified ID
- Proof of Address (not older than 3 months)
- Selfie holding up your ID
Documents
When SARS verifies your banking details and requests you to submit supporting documents You may submit via the following online channels: eFiling Send us an online query. If you want to add or change banking details You need to submit the following documents: A copy of your valid identity...
www.sars.gov.za
Selfie
If you receive a request from SARS to verify your banking details: You can submit the supporting documents electronically on eFiling or the SARS Website.
www.sars.gov.za
You can submit all the documents in PDF.
You will get correspondence on:
- Confirmation of the booking
- Confirmation of Receipt of Supporting Documents
The agent will phone you back or send you a MS Teams link for the date you have scheduled your appointment. Attend it. Wait a few days and voila. Confirm with the agent that the stopper has been lifted. Make it verbally clear. These calls are recorded. Use it to your advantage.