The nerve of these Screamer people ! Everyone can note my frustrations from my various posts, Friedrich the installer was to come to my place today to resolve my issues, never ever pitched, never took my calls, when he did, he noted that he was way busy attending to other matters, despite the fact we had an appointment. Nice hey, this from a representative of Screamer - seems this ideolgy stems throughout the company. No calls or emails are returned. I understand the MD is Craig, I emailed him as well, never got a response - this now from the MD , wow ! amazing service.
I received a call this afternoon from a Deon who noted there was a solution to my problem, i gave him an alternate number to call as I was in meetings, never did call.
When I called the helpdesk this eve requesting to chat to him, the call was answered by a Melvin or Mervin, I noted to him who I was, Deon refused to speak to me and noted he had nothing to do with my case and I should speak to Friedrich., Wow, amazing service hey!!!!!!!! The nerve of these people !
I called Friedrich thereafter, he doesn't answer the phone ..........
The individual Melvin or Mervin noted that he can't assist and doesn't want to be party to what is going on ............. wow !!!!
People, what don't you get, I am a customer, I paid for a service that I am not getting, yes at times its up and down, that was not the assurance I was given, i have all the right to bitch and moan, nag and make your life a misery ................ I have no intention to make your life easy by cancelling - I will in time to come, when i feel the time is right, in the interim you will service me for what I paid for !!! As a consumer I have the right to a response and fulfillment of my expectations
Friedrich was very quick to take my cash , what about my service now, what about my gateway that I paid for .....
I haven't come across an organization that frankly doesn't care about customer service, don't they know the competitive nature of their industry - seems not , i guess they should all go on customer service satisfaction training !
People looking for broadband, look elsewhere, nothing coming from Screamer , not even a courtesy call
I received a call this afternoon from a Deon who noted there was a solution to my problem, i gave him an alternate number to call as I was in meetings, never did call.
When I called the helpdesk this eve requesting to chat to him, the call was answered by a Melvin or Mervin, I noted to him who I was, Deon refused to speak to me and noted he had nothing to do with my case and I should speak to Friedrich., Wow, amazing service hey!!!!!!!! The nerve of these people !
I called Friedrich thereafter, he doesn't answer the phone ..........
The individual Melvin or Mervin noted that he can't assist and doesn't want to be party to what is going on ............. wow !!!!
People, what don't you get, I am a customer, I paid for a service that I am not getting, yes at times its up and down, that was not the assurance I was given, i have all the right to bitch and moan, nag and make your life a misery ................ I have no intention to make your life easy by cancelling - I will in time to come, when i feel the time is right, in the interim you will service me for what I paid for !!! As a consumer I have the right to a response and fulfillment of my expectations
Friedrich was very quick to take my cash , what about my service now, what about my gateway that I paid for .....
I haven't come across an organization that frankly doesn't care about customer service, don't they know the competitive nature of their industry - seems not , i guess they should all go on customer service satisfaction training !
People looking for broadband, look elsewhere, nothing coming from Screamer , not even a courtesy call
