Jean-Luc Picard
New Member
- Joined
- May 26, 2016
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I don't know where else to complain about this, my ISP (WebAfrica) is useless when I ask them to talk to Openserve considering I get the whole package through WebAfrica, I have zero communication channel with Openserve because they do not offer any support for end-customers, only ISPs.
This is very random, but it has been happening for months. On some odd day, the download speed will crawl to seriously any where between 3 KB/s and 50 KB/s on a 100Mbps line. This would last a few hours, then resolve itself. This could happen one day, and then not happen for 2 weeks at all, then again for one day for a few hours, then maybe fine for 5 days. At times it has been fine for a stretch of over three onths of it not happening at all. The most recent time frame when this last happened was middle of December 2017, then it has been fine since, until last week 6 April. It happened on that day, then it was fine again until 13 April, when it happened again, and now again 14 April. In 2017 it would happen a few days of a month, pretty much since October 2017 this has begun happening. It usually can last between any where from 4 to 12 hours, very rarely more than 24 hours, and it always resolves itself without any intervention by me like restarting of router and fibre box (and trust me doing the latter doesn't help any ways).
However, upload speed is perfectly fine, I get a full throughput of 48-50Mbps upload when this is happening which iss right. I should be getting 98-100Mbps on download as well, but nope, 3 KB/s - 50 KB/s.
At first I thought it was WA shaping/throttling me, which would not make sense since I have a capped account with them. That's why I tried testing Openserve's guest account, and using the speed test on their site, and it's happening only on their network too, so it points to the problem with Openserve entirely.
I have frequently spoke to WA about it, but as usual it's always them wanting to step through typical diagnosis problems of restarting the router and like after I have explained to them so many times that is not the problem, I've told them and showed them how it happens with Openserve's test account that only goes through Openserve's network, and for them to communicate to Openserve since I cannot and its their responsibility to do so, but alas, nothing ever arises.
Also the international speed is much slower than local, YouTube is fine, but still not as fast as it should be for example. I cannot even watch Twitch on 160p when I can always watch 1080p@60FPS with even netflix and other streams happening at the same time.
It's seriously frustrating, because when it does work fine, I get full speeds and no problems at any time of day, but no one can tell me what is happening when this issue randomly arises.
These down speeds of the speed tests are a little higher than what they usually are when this happens, but obviously pitiful for a 100Mbps line regardless, but also the speed test is not reflecting such speeds, international downloads or streams like twitch still buffer on 160p even with 2Mbps down, it's not reflective. In any case...
Here is a speed test with Openserve guest account:
Here is a speed test with Webafrica (it is slower):
This is very random, but it has been happening for months. On some odd day, the download speed will crawl to seriously any where between 3 KB/s and 50 KB/s on a 100Mbps line. This would last a few hours, then resolve itself. This could happen one day, and then not happen for 2 weeks at all, then again for one day for a few hours, then maybe fine for 5 days. At times it has been fine for a stretch of over three onths of it not happening at all. The most recent time frame when this last happened was middle of December 2017, then it has been fine since, until last week 6 April. It happened on that day, then it was fine again until 13 April, when it happened again, and now again 14 April. In 2017 it would happen a few days of a month, pretty much since October 2017 this has begun happening. It usually can last between any where from 4 to 12 hours, very rarely more than 24 hours, and it always resolves itself without any intervention by me like restarting of router and fibre box (and trust me doing the latter doesn't help any ways).
However, upload speed is perfectly fine, I get a full throughput of 48-50Mbps upload when this is happening which iss right. I should be getting 98-100Mbps on download as well, but nope, 3 KB/s - 50 KB/s.
At first I thought it was WA shaping/throttling me, which would not make sense since I have a capped account with them. That's why I tried testing Openserve's guest account, and using the speed test on their site, and it's happening only on their network too, so it points to the problem with Openserve entirely.
I have frequently spoke to WA about it, but as usual it's always them wanting to step through typical diagnosis problems of restarting the router and like after I have explained to them so many times that is not the problem, I've told them and showed them how it happens with Openserve's test account that only goes through Openserve's network, and for them to communicate to Openserve since I cannot and its their responsibility to do so, but alas, nothing ever arises.
Also the international speed is much slower than local, YouTube is fine, but still not as fast as it should be for example. I cannot even watch Twitch on 160p when I can always watch 1080p@60FPS with even netflix and other streams happening at the same time.
It's seriously frustrating, because when it does work fine, I get full speeds and no problems at any time of day, but no one can tell me what is happening when this issue randomly arises.
These down speeds of the speed tests are a little higher than what they usually are when this happens, but obviously pitiful for a 100Mbps line regardless, but also the speed test is not reflecting such speeds, international downloads or streams like twitch still buffer on 160p even with 2Mbps down, it's not reflective. In any case...
Here is a speed test with Openserve guest account:
Here is a speed test with Webafrica (it is slower):
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